Ingram Park Chrysler Jeep Dodge RAM

Let me start by saying I wasn't having the best of days due to the very horrible experiences we had encountered the day before and day of at other dealerships. That along with the recent passing of my days due to the very horrible experiences we had encountered the day before and day of at other dealerships. That along with the recent passing of my husband I was not in the mood for haggling. Well from the moment we stepped on the lot I already felt good that the sales reps didn't swarm to us like vultures. We walked in an were welcomed with a warm greeting by Larry White and already felt at ease, but still at that unsure moment. I already knew what I wanted and did my research on pricing and what I wanted to pay. Larry showed me a few in my price range and I had given him a number and with the incentives and other features he honestly told me that may not be realistic. It was then I knew I could trust Larry. I felt as though he was looking at my best interest and not the money I was gonna spend. I could have easily paid cash for the vehicle but he advised me for what I wanted and additional incentives I should finance a certain amount and this could also help my credit. I can honestly say from this point it was easy sailing, from getting insurance, finance and the whole atmosphere of the dealership everyone put me in a great mood and for the first time since the passing of my husband I was smiling. While in the process of the paperwork I was still in a state of disbelief that I was purchasing my first NEW vehicle and it wasn't until Larry handed me the keys and I sat in it and started it that I realized this was mine. It was an emotional time for me and I was very glad that Larry was there to help to make this process as easy as possible and I would like to not only thank him but the whole team at the dealership for all their smiles while passing by and just pleasant and upbeat attitudes throughout our visit. More

***Do not take your car to get serviced at IPAC **** ***Do not take your car to get serviced at IPAC **** First of all, I had the check engine light on and it took them 1 week to look at it. Then on ***Do not take your car to get serviced at IPAC **** First of all, I had the check engine light on and it took them 1 week to look at it. Then once they discovered what it was. They said it would take 1-2 days to get fixed. After making an appointment to drop off vehicle, they finally take a look at my car on the fourth day. Even though they claimed that they were working on it since day 1. I know they weren’t working it from day 1-3 because on day 4 they said they just discovered something else was wrong when they opened it. On top of not looking at my car till the 4th day, now they claim my battery is dead and needs to be jumped started to start the car. I had no battery issues before this point at all not even a flicker of any light or dimness of any light within the car. When I told them that they must have left something on they claimed they didn’t, but were quick to want to charge me nearly $300 for a new battery. They refused to admit they did something wrong and correct the issue by replacing my battery which had no issues when it went in. They claimed it was the cold front. That is ridiculous I lived in weather would drop below 30 degrees for at least a month and I never once had an issue with battery on either of my cars and neither did any of my friends and co-workers. Please do not take your car to IPAC unless you want more problems with your car than what you went in with. More

Todd is an invaluable asset to IPAC. He showed me various models and assisted in helping me decide on the right vehicle. In addition to viewing SUVs and test driving, he texted me back information I forgot t models and assisted in helping me decide on the right vehicle. In addition to viewing SUVs and test driving, he texted me back information I forgot to ask in person - several times. Todd is not a pushing salesman but a person who listens and attempts to find the right vehicle for the right price for customers. Todd also demonstrated great patience while I vacillated between 2 different SUVs never making feel guilty or pushed to make a decision. I have no doubt that he will be my next sales representative in my next auto purchase again. More

What I don't understand is why wouldn't my review What I don't understand is why wouldn't my review be accepted. If i felt that my experience with Rob or your Dealership was less than good, I would What I don't understand is why wouldn't my review be accepted. If i felt that my experience with Rob or your Dealership was less than good, I would have walked away. Rob was honest and straight forward. Rob looked me in the eye and listened when I talked. There was no xxxxxxxx just just honesty and answers. The deal was sealed with honesty and a firm handshake. Johnny and Annette were a pleasure to work with. More

I went in search of a used car. I had a price range I was trying to stay with. I didn't have valid licence because it was expired. But it was the weekend and had to wait til Monday. Had very little down My trying to stay with. I didn't have valid licence because it was expired. But it was the weekend and had to wait til Monday. Had very little down My salesman was ex military and was training a rookie. The only vehicle that was in my price range was a dodge avenger 2014. I did want to take the vehicle but when I told them I wanted to think about it the guy from "finance" and my sales rep got visibly upset. They told me there was nothing to think about. And that I had wasted their time. This is a vehicle that I am going to pay for the next six years. I think I should be allowed to think about it. Needless to say, I got my licence Monday morning. Went to Boerne Dodge Tuesday and found me the vehicle I wanted and the price I wanted. These people treated me like I was nothing. I may have had issues that needed to be worked around, but it you would have let me think it over, I would have been there Monday to pick up my car. Never again. More

Everything was awesome had a good experience with the guys that help me out. Juan gave me great customer service answer all my questions. He showed me a wide variety of jeeps and help me pick the one I l guys that help me out. Juan gave me great customer service answer all my questions. He showed me a wide variety of jeeps and help me pick the one I liked the most. Came back home driving a beautiful 2014 Jeep Cherokee. I would totally go back to do business to IPAC and to Mr. Juan Ramirez . The same thing goes to Mr Victor Blades finance manager gave me awesome service help me in everything. Happy customer !!! Thanks guy's. More

Robert was a great salesman; he was very friendly and helpful with very little pressure. The finance department worked great to find me the best deal possible; by that I mean they did find me a good d helpful with very little pressure. The finance department worked great to find me the best deal possible; by that I mean they did find me a good deal. They took FOREVER to do so. It was 3 full hours from the time Robert took the paperwork to the finance guys to finance being ready to sign the papers. It was such an ordeal that we didn't even discuss the after-market items I wanted to add to the vehicle. From the time we got there to the time we left, it was over 5 hours and I had my 3 young kids with me who were now starving and VERY restless. So, rather than wait 2 to 3 more hours for the make ready, Robert suggested that I bring the car back later for it. The car was very dirty, inside and out, and I hated taking delivery of a vehicle that I could not see if there were scratches or anything, but with the kids, I agreed and went on. I went back the following Monday first thing. The "Make Ready" was HORRIBLE. They took just over 2 hours to do a job I could have gotten at any gas station with a drive through car wash in 5 minutes. There were still scuffs all over the passenger seat back, and both passenger side doors leading me to believe they only cleaned the driver's side. The dash and console were not cleaned. On the exterior, there are dirt and marks all over the place, some of the marks look like primer that rinsed down to the trim that was not cleaned off. They left a spray cleaner and rag laying on the back seat. I would have sent it back for another washing, but I had already wasted 2 hours waiting for the first pass, I didn't want to wait again. I cleaned the inside yesterday and plan to detail it myself this weekend, hopefully all the marks come off. I also found someone else's CDs under the front passenger seat and 2 phones programmed in the Uconnect. This makes me think that someone had bought the vehicle and returned it. This was not mentioned to me during the sale. When I asked about the excessive mileage (320 miles), I was told it had been on the lot for a while; the inspection sticker is 5 months old, so this seemed plausible enough at the time. Did they sell me a used car as a new one? In the end, if you decide to buy from IPAC, go early, try to leave the kids with a sitter, and plan for it to be a full day event. UPDATES: I also did not have the full down payment they wanted, so they suggested that I give them a check and they would hold it until the date of my choice; I chose the following Friday when I was to get paid. It is now Thursday preceding the Friday for them to deposit my check, I woke my kids early to take them for breakfast, placed the order, gave my debit card to the cashier, it was declined. The check they were going to hold until tomorrow cleared my bank last night. 1 overdraft fee so far, and 4 transactions pending that may get overdraft fees of their own. I called and spoke with Wes, he was very helpful and had a check cut for me very quickly for me to go deposit and write him a new check for the down payment that they will hold until tomorrow. This still ate up my entire lunch break and 2 full gallons of gas, and now I have to keep my fingers crossed that their check clears my bank before my other pending transactions. Regarding the poor Make Ready, Johnny has given me two basic washes at the Wash Tub and 8 gallons of gas. Regarding the possibility of my new car having been used, Johnny explained that it was transferred from another dealership and may have been used as a loaner. Robert has continued to be helpful throughout this process and I would still highly recommend him if you do go with IPAC. More

I saw a car that I really liked... went in and spoke to Charlie Morgan... told him what I could afford... he made a great deal.... within 2 hours I was out in my car.... Thanks Charlie.... if anyone is int Charlie Morgan... told him what I could afford... he made a great deal.... within 2 hours I was out in my car.... Thanks Charlie.... if anyone is interested in buying I would recommend Charlie Morgan... Great Guy.... More

The whole experience was very good. Went out of their way to make sure that I was able to drive away with the vehicle I was interested in. I would make sure that anyone interested in a new car (or used) way to make sure that I was able to drive away with the vehicle I was interested in. I would make sure that anyone interested in a new car (or used) was referred to IPAC by me or my partner. I will be returning for my next vehicle. More

I had submitted an online inquiry advising of the specific vehicle I was interested in. After communicating with the salesman via email all day. I set up an appointment to see and test drive a 2014 specific vehicle I was interested in. After communicating with the salesman via email all day. I set up an appointment to see and test drive a 2014 Jeep Cherokee 4WD. This location is approximately one hour from my house. I had a check in hand and ready to buy. When I got there, the salesman initially told us that it sold that morning, although it was still listed on the website and that I set up the appointment with him. We gave him the opportunity to see if he could locate another exact vehicle. But then he didn't even know what options I wanted after I had contacted them directly with all those specifications before I made an appointment. Before going to search for one, he wanted me to sign some paperwork and value my trade in. He also kept pushing me, asking "if I find one like it today are you prepared to buy?". Pretty bold considering I hadn't even seen or driven the vehicle. After he leaves us for a while, he comes back stating that it actually hadn't sold but that it was the General Managers new demo vehicle and that he took it for the weekend. I could not believe the lack of customer service. In my car buying experience, I have never enjoyed the process, but poor customer service will not be tolerated if I am spending that much money with a company. More