Integrity Buick GMC Cadillac

Integrity Buick GMC Cadillac’s service department is the worst experience I have ever encountered with any dealership. I scheduled an appointment to drop off my GMC 2500 AT4 Diesel on July 9 to check a shud worst experience I have ever encountered with any dealership. I scheduled an appointment to drop off my GMC 2500 AT4 Diesel on July 9 to check a shuddering feeling and while on the way to drop off a Service Emissions code appeared. I explained it all to service advisor E…. and he said they would check it out and let me know. I never heard anything and tried calling him twice on July 17 and finally received a call back at 4:34 PM saying he was sorry for not calling me with update but said they would definitely check it out on Saturday the 18th and call me which they did not. I went to service department on the July 23, spoke with E…. and was told the tech has it in his bay but has not worked on it yet but will diagnose and he would let me know on 24 or 25th. Tried calling 24th he was not available and did not receive a call back. Called on 25th, spoke to C…. and he apologized and said he would have E…. or service manager call me on Monday. E…. called 10:43 am on Monday 27th and said the tech determined it was a faulty fuel rail sensor, quoted the price and I told him to proceed with repair. He said it should be ready in a couple days. Called him on 7/31 to get update and he said they were 100% sure it would be ready on Monday 7/31. Called on 8/5 to see if I could pick it up and he said they had not diagnosed it yet. I said you told me it was the fuel rail sensor, he said tech is driving it to try and clear code and will let me know what the problem is. I did not hear anything back called yet again on 8/6 for update and received call back 3-hrs later 3:36PM and said it was the fuel rail sensor and they were 100% sure it would be ready Monday 8/10. I said you told me that last time and he apologized and said they were extremely busy but it would be ready. Well, 8/10 business hours are now over and he did not return my call nor did the service manager who was busy when I left him a message at 1:40PM. They have had my truck for 32-days for a simple 2-3 hour repair, will not communicate or give honest information. INTEGRITY may apply to the sales team but it sure does not remotely resemble the service department. I will update or add a new comments if I can ever get my truck back and when I do it will be the last time I step foot on their property. Just giving anyone reading reviews of Integrity Buick GMC an honest and detailed explanation of what to expect if you decide to go there. More

My truck broke down while on a trip in TN. I brought it to Integrity Cadillac on a Saturday and the only person I talked to was Caleb Anderson. He took his time to answer all my questions a I brought it to Integrity Cadillac on a Saturday and the only person I talked to was Caleb Anderson. He took his time to answer all my questions and take care of me and my truck to the best of his ability. Turns out the Engine needed to be replaced and I had to get a rental to get home to FL. I was without the Escalade for about 4 weeks in which Caleb kept me well informed and updated on the status of my truck. When the repairs were complete, they shipped my truck back to me in FL. I can't say enough good things about my experience with Caleb and GM/Cadillac in resolving my issue with my truck. Thank you!!! More

Lleve mi GMC Canyon a servicio hace 3 semanas porque viajaria a 12 horas y ellos tambien hicieron rotacion de llantas y al llegar a mi destino llegue con un ruido en mi llanta trasera y al ser revisada viajaria a 12 horas y ellos tambien hicieron rotacion de llantas y al llegar a mi destino llegue con un ruido en mi llanta trasera y al ser revisada por el mecanico la sorpresa fue ver que yo viaje con 2 llantas sin tuercas una de ellas sin tuercas y otra probremente apretadas. The service performed seriously compromised my safety, that of my daughter and granddaughter. Thank God there was no suit when driving with a tire with loose nuts and another poorly tightened the nuts, a situation of this magnitude requires immediate attention and accountability. Dear clients, think that I can share this unpleasant experience, but you or a loved one does not have it. This is serious. More

Bought car on 8/2/2025, left at approximately 1:30. I was not home yet-I sent a text to the salesperson named Noble at 3:45pm on Saturday letting him know the check engine light came on. He does not kn I was not home yet-I sent a text to the salesperson named Noble at 3:45pm on Saturday letting him know the check engine light came on. He does not know why. 8/5 Tuesday-Light on at approximately 11pm. I called again, told by Noble to bring it there-over 100 miles away with no guarantee that they can look at it right away. 8/5 I called and said I wanted to bring it Saturday-told by service other people are already booked up. They are getting oil changes...I have a code 0299 check engine (according to Autozone) Engine Undercharge on a brand new car. I told the clerk I need to talk to the service manager. This should take precedence over an oil change. 8/13/2025-One week later-no call from Service Manager or Manager. Sent text to Sales person asking who to elevate this to? More

I bought a used ford edge from them just a few weeks ago. The salesman I had, Desmond Law, was amazing, but ever since I went into the finance office it has been horrible. At first they tell me that a warran The salesman I had, Desmond Law, was amazing, but ever since I went into the finance office it has been horrible. At first they tell me that a warranty will add $130 to my monthly payment. After getting that figured out I called to get the windshield wipers fixed because they were working and they told me that i needed a water pump which has nothing to do with windshield wipers. They asked me to bring it in again and told me no way anyone said that and looked at it again. They then told me that since it was a ford it would take longer to get parts but they could definitely fix it and to bring it in next week. After I wasted a trip there they told me since it was a ford they couldn't do any main line maintenance on it and that I would need to take it to a ford dealership. Overall they tried to screw me over with the warranty on a car they can't even work on. Don't recommend Integrity GMC to anyone More

I purchased a 2024 Escalade 2/21/2025. Gary Newman added a charge of $1285 for Zurich without my knowledge. He processed all forms on a tablet and it was not user friend for the customer. Gary Newman added a charge of $1285 for Zurich without my knowledge. He processed all forms on a tablet and it was not user friend for the customer. I called Gary Newman on 2/24/2025 and he canceled it said I would receive a refund in 4-6 weeks. Zurich sent Integrity their refund the 1st week of April. I have talked with Bailey Morgan and call bailey many times but he does not call me back. I also sent Brent Morgan an email with a letter attached, no response. You could not ask for better service from Bridgett Sanders in sales. I would give her 5 stars. I also had a issues the infotainment screen which quit working after 2 days. I took it to another Cadillac dealer who repaired it.. If you purchase a vehicle I would recommend you get a Out The Door price before purchasing. as they add other taxes besides the 7% sales tax. They also try to get you to take other services you do not need. More

We bought our first Buick from Jacob Stanley 5 years ago and yesterday we bought our second! He’s now the Sales Manager but he took great care of us and had Jason facilitate our sale. This time we drove all and yesterday we bought our second! He’s now the Sales Manager but he took great care of us and had Jason facilitate our sale. This time we drove all the way from Atlanta to buy our car! They offer the best deal and a straight forward “no xx” car buying experience. If you ask for an out-the-door price, they’ll give it to you. No “come in and we’ll talk.” Which is SO appreciated. Buying a car can be such a frustrating, time consuming, stressful thing but not with Integrity. It’s all in the name. They do honest, good business — Which is hard to find in the car world! We’ll be back!! More

The process was quick and painless. By that I mean there was no pressure nor stress. No pushy sales rep begging for a commission. I called the day before inquiring about a White Buick E By that I mean there was no pressure nor stress. No pushy sales rep begging for a commission. I called the day before inquiring about a White Buick Envista that I had seen online. I was told by Charlie Calabro that it was definitely in stock, we discussed pricing of said vehicle and we set an appointment for the following day as I had to travel from another state. Charlie assured me that he would have the car out front waiting for me to test drive it. When I arrived the next day it was indeed already waiting, which tailored the experience specifically to me. Him keeping his word was most important I appreciated this small gesture a lot. I took it for a test drive and quickly made up my mind to make the purchase with the exception of a different color because white just didn’t give me the WOW factor. I didn’t need much convincing I was very intentional about this purchase. I had my eye on a specific vehicle for an allotted time and had done all my research. We sat down to begin paperwork and Charlie asked to have my car washed, detailed and gas topped off. Charlie was very easy to work with, talk to, and was very attentive with the help of Tyler Ridley whom was also great to work with. There was not one person that I encountered in the building whom didn’t speak, spark a conversation or extend an congratulations. 10’s across the board Customer Service, Customer Satisfaction, Facility Cleanliness, etc.. More