On May 3, 2013, I took my 2003 Mercedes-Benz S55 in to have a ABC issue resolved. I drove the car in with a noticable lean on the left rear.
The right rear, front right & front left were all normal height. Within about 30 minutes, the service advisor John A Bell came to let me know that they "killed my suspension" by letting out the presure from the ABC system (they drop the presure to 0.0 psi). He stated that "your ABC pump is now dead." Guess what? The car was now sitting flat on the ground with some damage to all four wheel wells, 4 tires, undercarage and other mechanicals.
To my shock, Mr. Bell presented me with a repair estimate for $3800.00 for damage they caused. I drove in with a car that was drivable with a extremely smooth ride quality and now had to have it towed away from International Autos - Mercedes-Benz with significant dealer-caused damage to my vehicle. Mr. Bell said, yes it was drivable when I got to the dealership, but they "killed the ABC pump" when they tested it.
My cost for an International Autos Mercedes Benz induced "low-rider': $89.99 less 10% PLUS $128.00 towing charge. Mr Bell actually charged me to make my S55 UN-DRIVABLE!
Buyers of Mercedes-Benz and those who need service, beware of this shady dealership and service center.
Word to the wise, shop elsewhere for MB service, parts and cars. Go to Concours.
Word to Mercedes-Benz, this is not a dealer you need on your roster of dealers.
Word to lenders, beware of funding offered to this organization, as many customers will not buy nor service product from them, making it more difficult for them to repay bank loans. Loan Defaults coming soon.
Negative or -5 Stars is my rating.