Our sales rep, Charles Burns, was great to work with. He greeted us upon arrival, took us for two test drives, answered every question and, when it came time to buy, gave us a fair price for our trade-in and new vehicle. Charles took the time to make sure we understood the difference between the two cars we were considering and he explained every feature with helpful tips and details. He was professional and courteous and made our experience a pleasant one. Afterward, he has followed up to make sure we're satisfied with our new car. We certainly are.