Interstate Toyota - Service Center

I was able to enter the service area when I arrived quickly. The time estimate for the service was accurate and reasonable. The staff was very courteous. quickly. The time estimate for the service was accurate and reasonable. The staff was very courteous. More

I made the appointment with Paul. I was surprised at how accommodating he was, despite the fact that I waited until the night before to make it. When I arrived I was helped immediately and all my concerns w accommodating he was, despite the fact that I waited until the night before to make it. When I arrived I was helped immediately and all my concerns were addressed. My car was ready promptly, sooner than expected. The process was simple and the team at Toyota of Monsey is friendly, knowledgable, and efficient. It's the only place I purchase my vehicles due to the overall experience. More

My "Toyata-Corolla 2010" has been restored after collision. It looks like new one now. I deeply appreciate Molly Summerton's professional involvement and friendly attitude. after collision. It looks like new one now. I deeply appreciate Molly Summerton's professional involvement and friendly attitude. More

Bad negligent service. the service guy lost my paperwork, didnt know whether my car service was complete, led to an extra hour of wait. Overall bad experience not going there again. If you want business retr didnt know whether my car service was complete, led to an extra hour of wait. Overall bad experience not going there again. If you want business retrain your staff please. More

Having issues with navigator. Called made an appointment to get it updated. Brought the car in, was first told the man who was trained was in school, than it would take 2 hours to do the update. Brought th to get it updated. Brought the car in, was first told the man who was trained was in school, than it would take 2 hours to do the update. Brought the car in to get the work done, after an hour I was told they could not find the software update. Believe it or not service here has actually improved. More

Great improvement over last visit. I was greeted by a women who check me in. I needed the upgrade to 2.2.0 for my navigator. Took 45 minutes to understand the problem and find the thumb drive. Service wr women who check me in. I needed the upgrade to 2.2.0 for my navigator. Took 45 minutes to understand the problem and find the thumb drive. Service writer had no idea about the upgrade, Had to show him the service notice on my iPhone. More

Rick is fantastic and I wish he could be cloned so there would more people like him. I love my new tires and my car drives like a dream. would more people like him. I love my new tires and my car drives like a dream. More

it was a very nice experience even though it was a walk in visit they treated timely and very professionally. thanks to the team.it was a very nice experience even though it was a walk in visit they treate in visit they treated timely and very professionally. thanks to the team.it was a very nice experience even though it was a walk in visit they treated timely and very professionally. thanks to the team. More

I would not recommend this dealership for service to anyone for the following reason. I brought my car in today for an oil change, ny state inspection and a recall notice. Made an appointment for 11:3 anyone for the following reason. I brought my car in today for an oil change, ny state inspection and a recall notice. Made an appointment for 11:30. Arrived on time. Was told on the phone when I made my appointment that it would take no longer than an hour and a half which I thought was very long but I said it was fine. Arrived at 11:30. At 1:30 I looked outside and my car was sitting outside but my service provider had not come to find me since I was waiting and he knew it. At 1:45 I went to find him and he is on his cell phone texting or playing a game. I asked about my car and he looked at his desk and low and behold my paperwork is sitting there. Why did I have to go find him? To top it off the dealer didn't have the parts to fix the recall and I need to return in 2-3 weeks for the work to be done. What is going on at this dealership? This is why I never go to the dealer for basic maintenance. The only reason I went today was because of the recall. I cannot wait until someone contacts me and asks for my experience there. Overall experience = 0 stars. They should be ashamed of themselves to call themselves service providers. They should go to Honda for service training. The service manager should be fired for this lack of service at this dealership. More

So far I've had good experiences with this dealership regardless of the negative reviews! Every time my vehicle has been brought to the dealership everyone Is very professional, courteous, and friendly regardless of the negative reviews! Every time my vehicle has been brought to the dealership everyone Is very professional, courteous, and friendly. More