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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
996 Reviews

996 Reviews of Ira Lexus Danvers - Service Center

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June 03, 2025

Everyone I've encountered goes above and beyond to make my visit a pleasurable one, no matter what my purpose was. More

by msvgundam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Moy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kal Dabliz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Ira Lexus Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 02, 2025

Attentive and polite service advisor. Clean car and fast service. Pleasant well stocked customer lounge. Thank you! More

by Alex K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Ira Lexus Danvers responded

Hi Alex, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2025

Great sales experience. Had a 6-month checkup today which was accomplished in the timeframe quoted by my service advisor. More

by lloydbthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Ira Lexus Danvers responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 01, 2025

Personnel are professional , knowledgeable, and pleasant- easy with which to work. Premises are spotless. Surroundings are as comfortable as possible. More

by Rosemarieoconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Cunningham, Brenden DeAngelis
Jun 04, 2025 -

Ira Lexus Danvers responded

Hello, thank you so much for your positive comments about Ira Lexus! Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2025

Fabulous service! Knowledgeable service advisors. Comfortable waiting room with plenty of snacks and beverages. I'll be back! More

by Ms Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael (Mike) Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Awesome service, seemed to “know his stuff. ” Very professional at best. Excellent service. Very knowledgeable. Thanks again. Have a great evening. More

by Amosscrop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham -manager; Jacob - automotive tech
Jun 01, 2025 -

Ira Lexus Danvers responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2025

This is my first Lexus and I am really happy to have one. Actually, I’m shopping to have a second one. The dealership is brilliantly run, and, as expected, it’s much too expensive. But otherwise, the personn More

by dmills101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna
May 31, 2025 -

Ira Lexus Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 29, 2025

Very professional and courteous. They listen to you and help with whatever they can. The place is immaculate. More

by hdluvinit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark McLean
May 31, 2025 -

Ira Lexus Danvers responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

May 28, 2025

The customer service at the service department is always excellent. Mr. Guillén goes above and beyond every time. Getting your car serviced could be a hassle but with them it’s not. Thank you More

by taniaguzman9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillén
May 29, 2025 -

Ira Lexus Danvers responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 28, 2025

Great service with Jennifer Perry as always. Tom Middleton also always gives you a pleasant greeting. New software from service more of an issue with us older gentlemen but we will get it. More

by Wikscapecoral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry, Tom Middleton
May 30, 2025 -

Ira Lexus Danvers responded

Hello, thank you for your kind review; we are happy to pass along your comments to Jennifer and Tom here at Ira Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

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