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Ira Lexus Danvers - Service Center

Danvers, MA

4.8
871 Reviews
Call Service Center (978) 739-8705

871 Reviews of Ira Lexus Danvers - Service Center

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February 23, 2024

Always professional and courteous. Service department keeps you up to date on issues and well informed. Mark McLean was very helpful with a service issue I recently had. More

by kr18golf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mclean
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Feb 27, 2024 -

Ira Lexus Danvers responded

We're pleased to hear about your consistently professional and courteous experiences with our service department. Keeping you informed and addressing any service issues are priorities for us, and we're glad that Mark was very helpful in resolving the issue you recently had. Thank you for choosing us, and we appreciate your positive feedback!

February 22, 2024

Take my Lexus here for every service and they are always great! Never any issues More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Barrantes
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Feb 24, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 22, 2024

The staff are always very professional, friendly and accommodating. I have used Ira Lexus since I purchased my Lexus in 2015. Please bring back the RX! More

by Sammadeiros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Feb 24, 2024 -

Ira Lexus Danvers responded

We appreciate your continued trust in our dealership and are glad to hear about your positive experiences with our staff. Your feedback is important to us, and we understand your sentiment about the RX. We're here to assist you, and we value your loyalty as a customer. Thank you for choosing Ira Lexus of Danvers!

February 22, 2024

Fantastic service. Quick and easy for me. Car was was very appreciated. Thank you very much More

by Cerreta2895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
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Feb 25, 2024 -

Ira Lexus Danvers responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 21, 2024

Brandon has always been knowledgeable, helpful & accommodating. It is so great to work wth him! More

by Carol
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan DeAngelis
Report | Print
Feb 24, 2024 -

Ira Lexus Danvers responded

We're pleased to hear that Brandon has consistently provided you with knowledgeable, helpful, and accommodating service! Customer satisfaction is our top priority, and we're grateful for your positive feedback. Thank you for choosing us, and we appreciate your ongoing trust and support!

February 18, 2024

Very kind and helpful when I went in to have my second key programmed and a service. More

by Jenn P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassidy An
Report | Print
Feb 23, 2024 -

Ira Lexus Danvers responded

Thank you for the kind words Jenn! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 15, 2024

Jennifer Perry was excellent- wonderful customer service! ! Very accommodating dealership and friendly. Can’t say enough!! More

by amvr103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry
Report | Print
Feb 17, 2024 -

Ira Lexus Danvers responded

We're thrilled to hear about your excellent experience with Jennifer and our dealership! Providing wonderful customer service and being accommodating are top priorities for us. Thank you for your kind words, and we'll be sure to pass along your appreciation to Jennifer. We appreciate your business and look forward to serving you again in the future!

February 12, 2024

The Manager was excellent. He was the one who asked if he can help me when other people acted like they were busy. He was very nice and helpful . More

by mgllfraancois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Pellegrino
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Feb 13, 2024 -

Ira Lexus Danvers responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 12, 2024

Very pleasant staff , work done in a timely manner. Nice lounge & well staffed with treats & beverages More

by Squirrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Report | Print
Feb 13, 2024 -

Ira Lexus Danvers responded

We're glad to hear you had a pleasant experience with the staff and that the work was done in a timely manner. A comfortable lounge with treats and beverages can certainly enhance the overall service experience. Safe travels!

February 12, 2024

Excellent customer service. The technician Dakota was very personable and helpful. He made the experience comfortable and I anticipate coming back fir services. More

by lafontaine2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Feb 14, 2024 -

Ira Lexus Danvers responded

It's fantastic to hear that you had an excellent experience and that Dakota provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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