Ira Lexus Danvers - Service Center

I had a wonderful experience working with Jennifer Perry in the Service Department. She was very knowledgeable, and delightful. I also was impressed that while I was waiting, a video of my technician analyz in the Service Department. She was very knowledgeable, and delightful. I also was impressed that while I was waiting, a video of my technician analyzing my car and informing me of what needed to repair was emailed to me. More

The waiting area is a little bit dated. I’ve been to other Lexus dealers where the seating was much more comfortable reclining vibrating chairs, separate rooms for different TV, viewing, et I’ve been to other Lexus dealers where the seating was much more comfortable reclining vibrating chairs, separate rooms for different TV, viewing, etc. men’s room soap dispenser and dryer didn’t work. More

Awesome pulled right up if an oil change and service was easy took my car right away. The waiting lounge is clean, excellent coffee and snacks if u want something while you wait. Service guy was friendly. easy took my car right away. The waiting lounge is clean, excellent coffee and snacks if u want something while you wait. Service guy was friendly. More

Awesome service and great people willing to help you with your needs. Waiting room is very comfortable your needs. Waiting room is very comfortable More

Very accommodating. Great customer service. Just had my oil changed, the pick up and drop off was perfect! Great customer service. Just had my oil changed, the pick up and drop off was perfect! More

Prompt, informative, courteous staff. This dealership is great to deal with I have never had a problem they could not reolve This dealership is great to deal with I have never had a problem they could not reolve More

Quick appointments, friendly, knowledgable service associate. I am always comfortable that the work done is the highest quality. associate. I am always comfortable that the work done is the highest quality. More

Efficient service, great communication and quality work every time. Our customer service rep remembers me from prior years. every time. Our customer service rep remembers me from prior years. More

Excellent customer service team including Brendan, Larry, Tom, Kyle great helpful attitude one of the best around Tom, Kyle great helpful attitude one of the best around More

The dealership was extremely accommodating for me as I had to make a last-minute appointment coming down from New Hampshire and visiting Massachusetts. They gave me a nice car to drive and finish the job had to make a last-minute appointment coming down from New Hampshire and visiting Massachusetts. They gave me a nice car to drive and finish the job just when they said they were going to. My car runs beautifully. Thanks Branden. More