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Prime Mazda - Service Center

Westwood, MA

4.8
417 Reviews
Call Service Center (781) 278-1301

417 Reviews of Prime Mazda - Service Center

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May 12, 2024

Juliana was very helpful in checking me in and also changing my name on the account. The wait time was about 2 hours which a little bit long. More

by masoud hosseini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juliana Santana-Nasif
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May 16, 2024 -

Ira Mazda responded

We're delighted to learn about your positive experience and the great assistance provided by Juliana! We apologize for the longer-than-usual wait. Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 11, 2024

I went in for my first and last oil change at the dealership. They told me it would be ready in an hour . It took over an hour and a half. The inspected everything on a brand new car that I said I ha More

by eric_ohnemus2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
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May 14, 2024 -

Ira Mazda responded

Thank you for bringing this to my attention. I apologize for the long wait time for an oil change. I would like an opportunity to address your concerns and to earn your business, please contact me at estadlen@iramazda.com. I look forward to speaking with you. Edward Stadlen, Assistant Service Manager

May 09, 2024

Clean, prompt, and efficient comfortable with a snack bar & restrooms. Explain things well so we can make decisions. More

by Sinnamon Tierney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
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May 10, 2024 -

Ira Mazda responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 02, 2024

Quick and friendly. They did a great job! Always have a great experience with the service team More

by skelly21782
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
Report | Print
May 07, 2024 -

Ira Mazda responded

We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 01, 2024

Antwan was efficient and professional. Communication was very good and the service was done well. More

by preciseword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
Report | Print
May 03, 2024 -

Ira Mazda responded

We're delighted to learn about your efficient experience and the professional assistance provided by Antwan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

April 30, 2024

Great experience from scheduling to servicing to minimal wait-time. Multipoint inspection & video were clear, concise, & professional. Pricing for labor & shop fees were great as well. More

by pinkhover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Mazda Service Tech. Five stars all around, Antwan Lawson
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May 03, 2024 -

Ira Mazda responded

It's fantastic to hear about your great experience at the dealership! We're glad that everything from scheduling to servicing went smoothly for you and that you found the multipoint inspection and video clear and professional. We aim to provide competitive pricing for labor and shop fees as well.

April 19, 2024

IRA MAZDA in Westwood is great, very efficient, always makes it right! Although I don't like having to type a minimum amount of words to provide my feedback so this survey blows. More

by soup0078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky, Antwan Lawson
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Apr 24, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 18, 2024

The entire Ira Mazda team is outstanding. Antwan is exceptional, extremely professional. When the CX-70 is available I will return for purchase... More

by Billie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky, Antwan Lawson, Nathaniel Lopez, Justin Robbins, Juliana Santana-Nasif, John Sullivan
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Apr 20, 2024 -

Ira Mazda responded

It's fantastic to hear such high praise for the entire Ira Mazda team! Antwan's exceptional professionalism is certainly commendable, and we're glad to have him on board. We look forward to welcoming you back when the CX-70 is available for purchase. We're here to ensure you have a great experience with us every step of the way!

April 18, 2024

Punctual. Clean treat you as if you are the only customer totally honest and very kind and friendly. More

by Forever.fit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Report | Print
Apr 20, 2024 -

Ira Mazda responded

We are thrilled to hear that you had a punctual experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 15, 2024

It was very easy to book my appointment. I needed a loan of car and had no issues with that. Justin was very helpful and informative. I definitely recommend this guy dealer. More

by Janmarie3939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Robbins
Report | Print
Apr 17, 2024 -

Ira Mazda responded

We are thrilled to hear that you had an easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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