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Prime Mazda - Service Center

Westwood, MA

4.8
417 Reviews

417 Reviews of Prime Mazda - Service Center

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January 11, 2025

Always great service. In and out in a few hours. Only recommended what was needed. Antwan was great. They even fixed my broken key fob saving me a ton of money. More

by Mlaw02066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
Jan 14, 2025 -

Ira Mazda responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 10, 2025

People here are friendly and helpful. But my first oil service took 4 hours and they still didn’t have time to wash my car. More

by Rjweaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
Jan 11, 2025 -

Ira Mazda responded

We apologize for the extremely disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. If you would like to discuss your experience further, please don't hesitate to reach out to me. Aaron Kushnirsky Service Manager Ira Mazda 781-278-1324

January 10, 2025

Service was friendly and efficient. Excellent customer service. I worked with Danny S and communication was great. More

by marywhitebos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny S
Jan 11, 2025 -

Ira Mazda responded

Hi, we're happy to hear you had such a positive experience with Danny! We are always more than happy to assist you if anything else comes up. Take care!

January 08, 2025

I Mazda was great as always Sales and Service goes above and beyond. Thank you for all the help. More

by Patsfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Lebert, Aaron Kusnirsky, Antwan Lawson, Juliana Santana-Nasif
Jan 10, 2025 -

Ira Mazda responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

January 01, 2025

Friendly staff. Detailed information on car status, very clean shop and waiting area, and quick service. More

by skarlah1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Livingston
Jan 03, 2025 -

Ira Mazda responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2024

Good service . They took they time to help people get their service done and on time . More

by BradleyLynch55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed, Aaron Kusnirsky, Antwan Lawson, Nathaniel Lopez, Justin Robbins, Juliana Santana-Nasif, John Sullivan
Jan 02, 2025 -

Ira Mazda responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 29, 2024

It usually takes about 3 hours to get routine maintenance performed.The Service Reps don't always follow thru on concept. However my resent visit was different, My Ser Rep James Dolan was exceptional.I had More

by mi
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dolan, Service Rep, +++++
Jan 01, 2025 -

Ira Mazda responded

We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at 781-278-1324 akushnirsky@iramazda.com, I would like to discuss how we can regain your trust. Sincerely Aaron Kushnirsky- Service Manager

December 28, 2024

Ira Mazda has always been great to work with, from a complimentary loaner vehicle, to constantly updating me about the work being done to my car. And a major bonus was have the job done to my satisfacti More

by Dana Crawley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Livingston
Dec 29, 2024 -

Ira Mazda responded

Hello Dana, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 22, 2024

Great service and customer assistance. Only issue was after my oil change my mileage was not reset and no mileage sticker allowing me to know when my next oil change is due. More

by Zan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antwan Lawson
Dec 24, 2024 -

Ira Mazda responded

Hi there, I would like to get some more details about your experience with us. Please reach out to us at (781) 278-1301 so we may assist you in moving forward towards a resolution.

December 21, 2024

Efficient,knowledgeable,caring and pleasant. Everyone is a pleasure to encounter. EVERYONE..Sales,Service,reception..JUST Everyone. 5 stars . Even higher More

by arlenejfox1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Kusnirsky, Antwan Lawson, Nathaniel Lopez, John Sullivan
Dec 24, 2024 -

Ira Mazda responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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