Prime Mazda - Service Center

They don't seem to have it together at all here, get your car serviced at a different Mazda dealership. We went in for a pretty simple fender liner fix. They ended up only replacing half of it because th car serviced at a different Mazda dealership. We went in for a pretty simple fender liner fix. They ended up only replacing half of it because they didn't realize the other half was missing (which should have been a red flag). They assured us that they would have the correct part and fix it quickly next time. We came the next week, waited 3 hours and then found out they ordered the wrong part. We were again assured they would have the correct part and a loaner vehicle for us given the two visits. For our *third* visit for the same issue, we arrived to find out there was no loaner and could not reach any of the service advisors or managers that we worked with, so we left. We left a phone message for our advisor and the service manager and it was never returned. We ended up having to go to a different Mazda dealer, where it should be fixed extremely easily — there's too many other Mazda service centers around Boston to go to this one. More

Ira Mazda is the best place we serviced our Mazda this far. Staff is super friendly, professional, accommodating and ready to answer any questions. Waiting area is very nice and if you need more secluded far. Staff is super friendly, professional, accommodating and ready to answer any questions. Waiting area is very nice and if you need more secluded area to sit if working they accommodate that as well. Great experience every time! More

Professional, clean dealership with good inventory. Low pressure sales rep David Atoui great to work with. Low pressure sales rep David Atoui great to work with. More

Efficient operation, good communication, hit or miss on price of services, work done was professional. price of services, work done was professional. More

Excelente service . Excelente customer service as well . Clean facilities if you need to wait ! I had a really nice experience!!! Excelente customer service as well . Clean facilities if you need to wait ! I had a really nice experience!!! More

efficient, accommodating, pleasant and try to make customer comfortable and well informed. prices quoted before work is dine customer comfortable and well informed. prices quoted before work is dine More

Honestly came in for service and I had John , I don’t recall the last name but honesty great guy ! 10 out of 10 recommendation ! Very satisfied, he was very friendly and answered all my question I had ! recall the last name but honesty great guy ! 10 out of 10 recommendation ! Very satisfied, he was very friendly and answered all my question I had ! Appreciate you dawg ! More

I was very pleased with the Service provided to my CX-5 by Ira Mazda and Nathanial. They were very clear, helpful, and reasonable. by Ira Mazda and Nathanial. They were very clear, helpful, and reasonable. More

Purchased vehicle a year ago. Have put on less than 3,000 miles. Brought it in for yearly check up. Was told i needed a new thermostat because of mileage. Why wasnt this done a Have put on less than 3,000 miles. Brought it in for yearly check up. Was told i needed a new thermostat because of mileage. Why wasnt this done at time of my purchase. Supposedly total workup on vehicle was done at that time. More

I came in for an oil change and had a safety inspection done at the same time. The safety inspection found I needed some work done on my vehicle. Having recently been disabled and out of work, the cost of done at the same time. The safety inspection found I needed some work done on my vehicle. Having recently been disabled and out of work, the cost of the needed safety issues was an issue. Antwan, my Mazda Service person helped me with a discount so I could afford the necessary services. Thank you Antwan and thank you Mazda!! More