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Ira Subaru - Service Center

Danvers, MA

4.8
552 Reviews

552 Reviews of Ira Subaru - Service Center

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February 25, 2024

Lindsey my service advisor couldn’t have handled the situation better! I was very happy with her communication with me as well as how friendly she was. More

by olivia.cassidy13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey (service advisor), Dan (mechanic)
Feb 27, 2024 -

Ira Subaru responded

Thank you for sharing your positive experience with Lindsey, your service advisor. We're delighted to hear that she handled the situation well and communicated effectively. Providing excellent service is our top priority, and we appreciate your feedback. We value your business and look forward to serving you again in the future! Safe travels!

February 25, 2024

I find the staff helpful and informative. I like the waiting area with its free coffe or chocolate or water. More

by meryaten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Looney
Feb 27, 2024 -

Ira Subaru responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 17, 2024

The service I received at Ira Subaru was exceptional. I was kept informed every step of the way. Daniel checked in with me regularly. The brand new waiting area is outfitted with a Starbucks Keurig, drin More

by Kristin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Owens
Feb 23, 2024 -

Ira Subaru responded

Thank you for sharing your exceptional experience at Ira Subaru. It's wonderful to hear that Daniel kept you informed every step of the way and that you enjoyed the new waiting area with its amenities. Additionally, it's great that you felt the service charges were reasonable and that additional service recommendations were presented without pressure. Safe travels, and thank you for choosing Ira Subaru for your service needs!

February 15, 2024

My service advisor, Lindsey Silva did a great job about keeping me informed of the status of my car , she was kind , respectful and very professional at all times . I will continue to visit IRA Subaru serv More

by J. R
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva
Feb 17, 2024 -

Ira Subaru responded

We're thrilled to hear about your positive experience with Lindsey as your service advisor at IRA Subaru. It's wonderful that she kept you informed, was kind, and respectful, and maintained a high level of professionalism throughout. We appreciate your kind words about her experience and expertise in the service department. Thank you for choosing Ira Subaru, and we look forward to serving you again in the future!

February 15, 2024

Very pleased w/ service Mathew excellent knowledges tech Hopefully figured out battery shortage 3rd one ERC computer & gas THROTTLE 2017 Outback only had 19k miles Everything was under warranty More

by refberg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew service dept 10
Feb 17, 2024 -

Ira Subaru responded

We're pleased to hear that you were satisfied with the service, and Mathew provided excellent knowledge and technical assistance. It's great that the issues with your 2017 Outback were addressed under warranty. Thank you for choosing us, and we appreciate your feedback. We look forward to serving you again in the future!

February 13, 2024

It was a quick service despite the amount of work needing to be done and the rep was friendly and accommodating. More

by nancy.pietropaolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadge Parker, Manuel Moura
Feb 16, 2024 -

Ira Subaru responded

Thank you for the kind words Nancy! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 11, 2024

Quick, efficient, professional. I had several questions that were answered directly with clear understanding language. Yvonne Dejongh was a joy to work with. She was efficient with More

by andrewkaeding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh (Service)
Feb 13, 2024 -

Ira Subaru responded

Thank you for taking the time to share your positive experience at Ira Subaru. It's wonderful to hear that Yvonne provided you with quick, efficient, and professional service. Her ability to address your needs, answer questions, and even make the experience enjoyable is truly appreciated. We're glad to have earned your trust for future services. Safe travels, and thank you for choosing us for your automotive needs!

February 09, 2024

Siempre es un placer volverlo a ver cada vez que voy quiero un Subaru nuevo, muchas gracias por la atención de todo el equipo More

by Jama3827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez, Destiny Velasquez
Feb 13, 2024 -

Ira Subaru responded

Nos alegra saber que siempre es un placer volver a verte y que estás considerando comprar un nuevo Subaru. Agradecemos su preferencia y agradecemos sus amables palabras hacia todo el equipo. ¡Gracias por tu confianza y esperamos verte pronto para ayudarte con tu nuevo Subaru!

February 09, 2024

Great atmosphere. New dealership super clean. Offering refreshments and WiFi while waiting for my service to be completed Friendly vibe More

by gvalentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
Feb 13, 2024 -

Ira Subaru responded

It's fantastic to hear that you had a great experience with the atmosphere at the new dealership. A clean environment, refreshments, and WiFi can indeed make the wait more pleasant. We appreciate your positive feedback on the friendly vibe. We value your business and look forward to serving you again in the future!

February 05, 2024

Brought car in 15 min before my appt. .brought right in..attendant could not have been nicer..love the new facility..my car was done within an hr..thank you More

by lindatilas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez
Feb 09, 2024 -

Ira Subaru responded

Thank you for sharing your positive experience! It's great to hear that you had a smooth and efficient service appointment at the new facility. We appreciate your feedback, and if there's anything else we can do for you, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to serving you again in the future!

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