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Ira Subaru - Service Center

Danvers, MA

4.8
581 Reviews
Call Service Center (978) 739-8850

581 Reviews of Ira Subaru - Service Center

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October 07, 2023

Customer service always high caliber, especially from Yvonne in Service who goes above and beyond to explain how things work and to calm down a jittery customer! I continue to return to this dealership b More

by petra.a.nicholson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh 10 stars!
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Oct 10, 2023 -

Ira Subaru responded

We are thrilled to hear that you've consistently received high-caliber customer service, especially from Yvonne in Service, who goes above and beyond to provide explanations and reassurance. Personalized service is a top priority for us, and it's wonderful to know that you continue to return to our dealership because of the outstanding care you receive. We greatly appreciate your recommendation and your kind words for Yvonne and Fred. Your satisfaction is our goal, and we look forward to serving you again!

October 06, 2023

Friendly staff. Clean well maintained waiting area. Offers coupons. Better than average service rates with knowledgeable technicians More

by AJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor was named David
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Oct 06, 2023 -

Ira Subaru responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 06, 2023

Customer service rep, Yvonne Dejongh, was professional, knowledgeable and kept me informed at all times. Waiting area was spacious and I could do work while waiting. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
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Oct 10, 2023 -

Ira Subaru responded

It's fantastic to hear that you had a great experience and that Yvonne provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 06, 2023

Called on Thursday and got an appointment for Monday morning had to have a few things fixed and still got the car back by 3:30 More

by jcreelman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hernandez
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Oct 10, 2023 -

Ira Subaru responded

Being able to schedule an appointment for Monday morning and then getting your car back by 3:30 after having a few things fixed shows efficiency and a commitment to customer convenience. We're delighted that we could accommodate your needs promptly. Your satisfaction is important to us, and we appreciate your business!"

October 05, 2023

Yvonne Dejongh in the service department is super helpful. Good communication, understands I have a budget but also want a safe vehicle. She helped me figure out what work I need now. More

by asenghas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Dejongh
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Oct 07, 2023 -

Ira Subaru responded

That's great to hear! We're so glad Yvonne was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

September 30, 2023

The best. Fair and honest. They stand behind their work and are thorough Highly recommend More

by leshaw57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Iapicca, and "Madge" at the desk
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Oct 03, 2023 -

Ira Subaru responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 30, 2023

Yvonne was excellent to deal with as always. She took the time to make sure all my concerns were addressed. More

by MrChristopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne
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Oct 03, 2023 -

Ira Subaru responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Yvonne went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 30, 2023

My car was seen very quickly, and what I needed was addressed the same day. Will certainly return. More

by 4timesthesteak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Iapicca
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Oct 03, 2023 -

Ira Subaru responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 29, 2023

Friendly staff, conscientious and forthcoming with info every step of the way …writer Lindsey way very helpful with keeping me updated and checking on my needs More

by Dagnesenanette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey , Stephen Eagleston
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Oct 03, 2023 -

Ira Subaru responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Lindsey went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

September 29, 2023

Recently had service done. Had a responsive and professional experience. Lindsey Silva was fantastic would recommend. More

by Aya
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva
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Oct 03, 2023 -

Ira Subaru responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Lindsey went beyond to help meet your expectations. We appreciate your business and we look forward to the opportunity to assist you again in the future.

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