Ira Volvo Cars South Shore

Recommend service center with reservations I was in for my 1st 10,000 mile check up. I was told my visit would be free-then at the end it was recommended I get new windshield wipers at a cost o I was in for my 1st 10,000 mile check up. I was told my visit would be free-then at the end it was recommended I get new windshield wipers at a cost of $91. My car is brand-new- 9 months old. Why would I need $91 wipers already? I’ve barely used them. I declined the wipers but left feeling like they just wanted me to spend some $$. Now I have a trust issue with them for future recommendations. Just for the record my wipers are in perfect condition.. More

No hassle and a quick reaoonse Steve Santos was perfect. Quick responses, no pressure and able to understand what we wanted and why. The car was really well prepared for sale and we Steve Santos was perfect. Quick responses, no pressure and able to understand what we wanted and why. The car was really well prepared for sale and we were able to close the deal quickly. More

Refreshing Experience at Prime Volvo Refreshing experience with sales staff, very courteous, personable and professional. The whole sales process was remarkable. Simple approach, make you Refreshing experience with sales staff, very courteous, personable and professional. The whole sales process was remarkable. Simple approach, make you feel welcome, provide vehicle information, test drive the vehicle and agree on price with none of the traditional back and forth. More

Scheduled my appointment within a couple days. Very accommodating. Very comfortable waiting area and everyone is extremely helpful and friendly. Explained repairs needed in detail and were done in a accommodating. Very comfortable waiting area and everyone is extremely helpful and friendly. Explained repairs needed in detail and were done in a reasonable amount of wait time. Great dealership and would highly recommend More

Over charged I was asked if they could replace the cabin air filter, I agreed not realizing until I returned home my husband told me the air cabin filter was done I was asked if they could replace the cabin air filter, I agreed not realizing until I returned home my husband told me the air cabin filter was done on June 29,2019 at a different Volvo dealership . There is no way the filter needed to be changed. It was approximately 90 days since the air cabin filter was changed. I know the dealerships are independently owned, there still is no reason to charge more than $39 more for the same part and labor. I was a previous South Shore Volvo customer for Many years when the dealership moved to Weymouth it was not convenient for me. I went to another dealership. I decide to have my oil changed and consider maybe returning to Rockland location. After this experience, this clearly is not good customer service . Why are you replacing parts not needed? The mechanic /tech should have realized the filter was not old. Instead I was over charged $161.52 for a part and labor that was not needed. More

Excellent communication Was in good contact, explained well, super friendly, quick in and out. So far so good! Courtesy pick up , drop off terrific. Very satisfied with cs Was in good contact, explained well, super friendly, quick in and out. So far so good! Courtesy pick up , drop off terrific. Very satisfied with cs. More

Great service experience Had a great service experience. Pat was most knowledgeable and most helpful along with great service provided by John in securing a loaner car for me. Had a great service experience. Pat was most knowledgeable and most helpful along with great service provided by John in securing a loaner car for me. More

Review Very attentive, very knowledgeable and very satisfied so far.. I just purchased the vehicle, so I can’t say to much more. To soon to say more. Very attentive, very knowledgeable and very satisfied so far.. I just purchased the vehicle, so I can’t say to much more. To soon to say more. More

Service department are excellent very helpful and friendly! After checking out my car the service employees said my car was fine service was not needed at this time! But call them if I have any problems! The se After checking out my car the service employees said my car was fine service was not needed at this time! But call them if I have any problems! The service advisor John Mongeau is wonderful so polite and friendly as is Deb she is outstanding! More

Pleasant and Professional Dealership I gave this dealership five stars because our experience was a pleasant one. We worked with Jeremy who was very knowledgeable and empathetic to our ne I gave this dealership five stars because our experience was a pleasant one. We worked with Jeremy who was very knowledgeable and empathetic to our needs. The entire process from test drive to financing was done in a very professional and friendly manner. I hghly recommend this dealership. More