Ira Volvo Cars South Shore

Great experience Purchased a Volvo XC40 from Prime Volvo Rockland over the weekend. Unlike past car purchasing experiences, I felt no pressure and the staff was eager Purchased a Volvo XC40 from Prime Volvo Rockland over the weekend. Unlike past car purchasing experiences, I felt no pressure and the staff was eager to work with me to arrive at a deal I felt comfortable with. They were extremely professional and quickly addressed all of my questions. I would definitely go back if purchasing a new Volvo in the future. More

Diagnosis of problems I had to have my ‘03 Volvo XC70 towed to Prime very early on 1-4-19. The repair desk was open and Larry got me in right away. Because it would take I had to have my ‘03 Volvo XC70 towed to Prime very early on 1-4-19. The repair desk was open and Larry got me in right away. Because it would take a while, a loaner car was offered which I used allowing me to go on with my day. After a call later I learned it was a dashboard problem. Because I had the dashboard replaced recently Larry advised I call the mechanic who had done the work to see if he would honor the work which he did. I had to have the car towed again to the mechanic where it is now. I paid the diagnostic charge at Prime and am returning the loaner. I appreciated Larry’s recommendation to contact the mechanic who did the original work and the use of the loaner car. I would go back there for service and if I decided to purchase a new vehicle. More

Service Very clean shop and friendly. Volvo One was also very efficient and helpful. Larry was responsive and assisted us in warranty work. Thank you for your Very clean shop and friendly. Volvo One was also very efficient and helpful. Larry was responsive and assisted us in warranty work. Thank you for your quick response More

Excellent service! Though I did not purchase my S60 at Prime South Shore Volvo, the dealership is close to my office. Suddenly experiencing a dead battery sooner than ex Though I did not purchase my S60 at Prime South Shore Volvo, the dealership is close to my office. Suddenly experiencing a dead battery sooner than expected, an urgent call the Friday after Thanksgiving led me to Larry Ditullio. I compliment him greatly. His consideration and responsiveness was outstanding. I got my car started to get there early Monday. I got a new battery under warranty. A broken clip on the battery cover was resolved by ordering a new one. And this is a new building that is very customer friendly. My experience was so good that I expect to switch to Prime Volvo for all my service needs. Dr. Sol Levin More

Emergency service Please see my prior review: an emergency replacement of a blown tire for My S60R (no spare nor donut in this vehicle-only a “reinflation device) The Please see my prior review: an emergency replacement of a blown tire for My S60R (no spare nor donut in this vehicle-only a “reinflation device) The tire needed is evidently quite rare: 235-40-19 Pirelli low profile- and required the Volvo staff a half dozen calls before they located a comparable tire. They then drove 10 miles to pick it up. Within 2 hrs I was back on the road. I’m not a resident of Massachusetts, nor did I purchase my vehicle from Prime. However, they treated me as if I was a lifelong customer. I cannot say enough about the staff at service on Saturday Dec 1 2018. More

Stress Free Purchase Excellent Purchase Experience. Working with Cecil was a breeze and stress free. No hanging price in the whole process, i first email the dealership an Excellent Purchase Experience. Working with Cecil was a breeze and stress free. No hanging price in the whole process, i first email the dealership and Cecil reach out back and helped me identify my needs. From there he was very upfront with a very competitive offer and transparent with all the fees. Justin the sales manager was also very attentive and explained line by line the number of my lease terms. Overall very happy from car selection, traded and purchase. I leased a brand new XC60 T5 R-Design in two days hassle free purchase . It was well worth drive 30 miles from Boston More

Excellent Service Prime Volvo Cars South Shore is the premiere dealership all around. Excellent crew and courteous staff are the best .Will meet your needs and expecta Prime Volvo Cars South Shore is the premiere dealership all around. Excellent crew and courteous staff are the best .Will meet your needs and expectations. More

Might be the worst dealership since they moved Let's begin with I had to call them 4 times to make an appointment for a service. The first person told me that she will call me back in a free minute Let's begin with I had to call them 4 times to make an appointment for a service. The first person told me that she will call me back in a free minutes after I told what I needed to do with my vehicle. Guess what, I ended up calling them back 2 days after just I can get someone to tell me that he will call me back in an hour or so. You guessed it right, nothing happened. I had to call them the second day, waited for 15mins or so, no one pick up the phone. Finally, I was able to make an appointment 2days later, I had to tell the person not to call me back and just set it up for me. After all the struggles, I made it to the service department (hooray!!!!). The story doesn't end here. Ofc, they gave me a loaner car with no viper blade on a rainy day. Oh wait, I think they told me they will call me about my tire and rim protection plan yesterday. Let's see if they will do that. I will definitely tell people this wonderful experience. I should probably share the story on Yelp, Google, and other car dealership review site. More

Fantastic experience with people that care about people! It was such a great pleasure to work with Tom McNiff. My son and I decided to check out a certified used Volvo SUV and were very excited for a great It was such a great pleasure to work with Tom McNiff. My son and I decided to check out a certified used Volvo SUV and were very excited for a great opportunity to buy new. Tom casually spent a lot of time with us in order to understand fully what we were looking for. It was a very relaxing and fun experience! "Love my new ride guys! Thanks for everything!" More

Diagnosis Very attentive service staff. New dealership is beautiful now that they have moved to the new location. Always know I will be well taken care of. Very attentive service staff. New dealership is beautiful now that they have moved to the new location. Always know I will be well taken care of. More