Irwin Ford Lincoln Laconia

As always, we were treated courteously by the staff at Irwin Motors and Ed Kelley saw that our car was inspected thoroughly. Thanks again Ed Kelley. Irwin Motors and Ed Kelley saw that our car was inspected thoroughly. Thanks again Ed Kelley. More

Brought older Lincoln in for recall.... Service done, and the car was washed vacuumed and ready when they said t would be. What more could I ask for? Good Job. the car was washed vacuumed and ready when they said t would be. What more could I ask for? Good Job. More

Service appt for oil change/tire rotation at 7am. Got there early but my car wasn’t taken in until 7:20. My car was out of the garage by 8 but I patiently waited 20 minutes before asking when i would be there early but my car wasn’t taken in until 7:20. My car was out of the garage by 8 but I patiently waited 20 minutes before asking when i would be ready to go. “Just working on the paperwork”. Almost 10 more minutes before I could check out. Staff were very friendly but 1 3/4 hours for an oil change/tire rotation with a 7am appt time is annoying! More

Real good service , friendly, not a long wait, took my car in on time, paperwork was easy to read, the cost was inexpensive, coffee was good too car in on time, paperwork was easy to read, the cost was inexpensive, coffee was good too More

Bought a 2021 e450 steering wheel was not centered, told me it was not covered under warranty charged $120.00 to center steering wheel never again!!! me it was not covered under warranty charged $120.00 to center steering wheel never again!!! More

Had big time issues just after warranty expired... Lloyd at Irwings Ford Service went above and beyond to make sure that my 2015 Transit 350 Diesel was fixed and fixed right. It took a while to get it sorte at Irwings Ford Service went above and beyond to make sure that my 2015 Transit 350 Diesel was fixed and fixed right. It took a while to get it sorted out but they didn't give up and invested much of their own time (partial no charge) to ensure it was right ! Thank you Lloyd and Mechanic Mike and Ed Kelly and Ford Corporate (for stepping up) for getting me back on the Road . I'll be ordering a new 2022 Transit soon.... More

I called this dealership to check on a listing. They told me it was there and I drove up over an hour. It had already sold the previous day. They will lie to you to get you there, even if you drive over me it was there and I drove up over an hour. It had already sold the previous day. They will lie to you to get you there, even if you drive over an hour. More

Called dealer ask for price had to talk to a sales person. Needed all my information to send me a price. Got price price was higher then sticker and they get all rebates. I guess they don't want re person. Needed all my information to send me a price. Got price price was higher then sticker and they get all rebates. I guess they don't want repeat customers. Never call or buy from them again. Waste of time could of told me sticker and all rebates go to irwin More

Had a great salesman in Tom Whitney, he helped me purchase my first car... I absolutely love it. Joshua Glazier was my finance guy. He helped get me a great rate and explained all my services av purchase my first car... I absolutely love it. Joshua Glazier was my finance guy. He helped get me a great rate and explained all my services available to me. More

My husband and I went to look at a new truck that we found on Irwin’s website and when we arrived we were told that there was a “market adjustment” added to the MSRP of the truck of either $5,000 or may found on Irwin’s website and when we arrived we were told that there was a “market adjustment” added to the MSRP of the truck of either $5,000 or maybe $2,000? That’s another word for price gouging. Shame on you Irwin Zone. After that yucky experience, we went to Rochester Ford and ordered a truck that we have to wait for, but we would rather wait than be taken advantage of. Shame on you Irwin Zone. We have since reached out to the BBB, the attorney general of New Hampshire, our U. S. Senator Jeanne Shaheen and Ford Corporate. Maybe nothing will come of our efforts, but maybe one or two people will read this and think twice about doing business with such an unethical company. Oh, & Ford has nothing to do with the “up charge” the woman we spoke with at the consumer office was just as surprised as we were. Shame on you Irwin Zone. More