Irwin Ford Lincoln Laconia - Service Center

When you buy a new or used car the first thing you consider is the service department and it's manager! Without great service and a wonderful manager you should go elsewhere! A good example of this is consider is the service department and it's manager! Without great service and a wonderful manager you should go elsewhere! A good example of this is my daughter: she drove 4.5 hours to the Kia garage to have a timing belt replaced which was suggested to her by them!! she got to garage and the manager said ooops!! your car has no timing belt!! My husband considered buying a new Kia but because of the poor service and manager he choose not to. Bob Abbott is the example of great service. He is dependable, honest, polite, patient- all that is perfect in a manager! If he ever decided to move to another garage we most likely will go with him! Great job Bob as always. donna and butch More

I brought my Tacoma to Irwin for an inspection sticker. Bob Abbott waited on me and said it would not take long. He wqs polite and completely explained the sticker process. It took less than an hour and I Bob Abbott waited on me and said it would not take long. He wqs polite and completely explained the sticker process. It took less than an hour and I was on my way. I was also given a car wash. I could not be more pleased with Bob or the service I received. More

Dave is always very friendly and accommodating. Call when there is going to be more work needed or will cost more. Also, the drivers that take and pick me up are timely and friendly. Linda when there is going to be more work needed or will cost more. Also, the drivers that take and pick me up are timely and friendly. Linda More

We have had great service with Irwin Zone for over 30 years. The people we have dealt with whether in service or sales have always been very helpful and polite. years. The people we have dealt with whether in service or sales have always been very helpful and polite. More

Service was great. Ray was helpful every step of the way. Called me to let me know what was needed for inspection and at what stage different things were at. Told me tires would pass but at the stage he woul Called me to let me know what was needed for inspection and at what stage different things were at. Told me tires would pass but at the stage he would recommend replacements. Glad for this info as winter is coming and new tires would be optimal. Accurate info as to completion time and wrapped things up quickly once car was finished. All staff was friendly, courteous, and smiling. Very organized well run outfit. I'm a previous Irwin Toyota owner and very happy they will care for my Subaru now that the Subaru dealership moved out of town. Excellent service- thanks to Ray and all. More

I will start off with I like going to a dealership as much as most people like going to the dentist but my experience with Steve and Ray has been exceptional! I purchased a 2013 F350 dump truck from Ste much as most people like going to the dentist but my experience with Steve and Ray has been exceptional! I purchased a 2013 F350 dump truck from Steve and he did everything in his power to make the experience a pleasant one and to get us in and out as fast as possible, while still making sure to cover everything about the vehicle and purchase. At the time I was also looking at another truck at another dealership but the package and service Steve put together sold the truck. Shortly after having the truck we noticed wear on the front tire that wasn't normal and we called for service. Although we had a bit of a stumble in the beginning Ray Landry stepped in to make sure we were not only satisfied this time but that we would be in the future as well. He even offered to pick up the truck and bring it in as he lives in the same town as myself. This reminded me of the commercials for the bank that "goes way beyond" the call of customer service! Not only am I extremely happy to have found this team to work with I have even been back peeking on the inventory as we have one if not two more trucks that need replacements and I am a DIE HARD FORD fan. Thank you for making my experience much better than going to the Dentist! I look forward to my next purchase with Irwin Motors, Laconia, NH More

I 've always gotten my car service here and the service is alway quick and speedy. I had David Piper as the service rep. his knowledge and experience far exceeds anyone there . I was very impress service is alway quick and speedy. I had David Piper as the service rep. his knowledge and experience far exceeds anyone there . I was very impressed by his professionalism . More

The Price was fair. The service was done Quickly. The service people were very accomodating. A written Report was given to me regarding all of the checks done to the car. I am happy with Irwin. service people were very accomodating. A written Report was given to me regarding all of the checks done to the car. I am happy with Irwin. More

I had a very pleasant experience while at the service department, service advisor was Bob Abbott and he was very courteous and very knowledgeable and I was completely satisfied with Mr Abbott handling m department, service advisor was Bob Abbott and he was very courteous and very knowledgeable and I was completely satisfied with Mr Abbott handling my service need's. More

We have been dealing with Irwin Motors and Dave Piper for several years and have been very satisfied with the service, the quality of the work performed, and the professional manner in which Dave and all th several years and have been very satisfied with the service, the quality of the work performed, and the professional manner in which Dave and all the staff at Irwin Motors have handled our automotive needs. The integrity of Dave and Irwin Motors keeps us coming back. More