Irwin Ford Lincoln Laconia - Service Center

Paul has handled each of my service visits. He's been very thorough and patient, and has an excellent grasp of assessing the problem and deciding the action that should be taken. He's very professional, very thorough and patient, and has an excellent grasp of assessing the problem and deciding the action that should be taken. He's very professional, yet congenial. Jeff worked with me on a problem with Voice Sync in my 2008 Eddie Bauer Explorer and also demonstrated a lot of patience. Most recently, I had a problem with the dome light turning on by itself while driving. Paul and I worked on pinning down when it would happen, and then I worked with Brian to demonstrate how to duplicate the problem in the shop. The ignition lock cylinder had play in it causing it to short and turn on the dome light. Yesterday, the lock cylinder was replaced and the problem has been resolved. I believe Brian did the repair, but I'm not certain. Lastly, I should point out that when I purchased the vehicle, my wife and I dealt with Rick John in Sales. He, too, was very professional and really worked to balance his allegiance to the dealership, and his desire to address our needs. Unfortunately, he is no longer with the dealership, however, I have every reason to believe that the Sales department operates with the same ethics that Rick demonstrated during our purchase negotiations. My dealings with the parts department has been excellent, as well. I had numerous dealings with the parts department for my previous explorer (1996 XLT) which I finally parted with after nearly 224,000 miles. They're always willing to take the time to look up installation instructions and very knowledgable in suggesting alternatives, or additional "likely-needed" parts when I was taking care of my 1996. More

irwin's service dept kept me up to date with the status of my vehicle, when additional parts had to be ordered,manufacturers problem ,not Irwin, I was kept up to date as to when the parts might be in, and of my vehicle, when additional parts had to be ordered,manufacturers problem ,not Irwin, I was kept up to date as to when the parts might be in, and when my vehicle would be finished. great customer service More

I have been a customer of Irwin Motors since 1996. They have always provided first class sales and service. The service department manager, Ron O'Conner, leads the best automotive service I have ever exper have always provided first class sales and service. The service department manager, Ron O'Conner, leads the best automotive service I have ever experienced. Honesty and dependability are the foundation of what always brings me back to Irwin Motors in Laconia. More

Irwin's does a great job in sales and service. The only problem I have had so far is it seemed to take a little longer than it normally takes. I had 20,000 mile service and tires rotated and balanced. I problem I have had so far is it seemed to take a little longer than it normally takes. I had 20,000 mile service and tires rotated and balanced. I had an appointment and I thought it should take about 1 hour but it was approximately 1 1/2 hours. I think they were running a little behind schedule. As their time is valuable, mine is as well so just a little dissapointed. It won't stop me from going there again. More