J&S AutoHaus Group

Regrettably, I must write this review about J&S. I observed some positive videos on Facebook and Instagram, which led me to drive eight hours to purchase a car. However, my experience at the dealers I observed some positive videos on Facebook and Instagram, which led me to drive eight hours to purchase a car. However, my experience at the dealership was not satisfactory. The salesperson was uncooperative and exhibited a disrespectful demeanor. Despite this, I ultimately purchased a Mercedes-Benz AMG GLE 63 S. During the paperwork process, I also opted for an extended warranty, which cost me $3,900. The finance manager, Sayed, offered a refundable option whenever i want. After three months, I decided to cancel the extended warranty. I attempted to communicate with the salespeople and accountants, but they failed to respond to my calls or emails. Accountant Jenny informed me that the cancellation had been processed, and the refund would be issued within six to eight weeks. However, after a prolonged period, I did not receive any refund. After so many calls and voicemails they stopped responding.I attempted to contact David he said he managed extended warranty staff again, who assured me that the refund would be forthcoming. Despite my repeated attempts to reach them, they have not responded to my calls or messages. It has been fourteen weeks since I initiated contact, and they have not engaged with me. I have even attempted to contact George, the owner, who stated that he was not handling this matter. Therefore, my question is: why, after paying for the warranty, did I have to endure such a lengthy and arduous process to cancel it? This experience has been deeply disappointing, and I feel as though I was being scammed. I urge others to avoid falling victim to this kind of experience by not being swayed by attractive online videos.I hope they saw this review and solving my problem asap. More

Very happy with my transaction and the overall process. George is a legend and it was great doing a deal with him. He provided full value for my trade and gave me a great deal on the car as well. I will gl George is a legend and it was great doing a deal with him. He provided full value for my trade and gave me a great deal on the car as well. I will gladly do business again with George and the crew in the future. More

Max did a great job. It was a very good experience. He is young but competent and polite. He took care of every little detail. Thank you It was a very good experience. He is young but competent and polite. He took care of every little detail. Thank you More

I had a great experience purchasing my 2021 Tesla Model S. After some negotiation, they met me at the price I wanted to pay. It was a very pleasant experience and I would highly recommend them to friends S. After some negotiation, they met me at the price I wanted to pay. It was a very pleasant experience and I would highly recommend them to friends and family. I will definitely buy my next car at J&S if they have what I am looking for. More

The dealership provided a Quick easy transaction - in and out in under an hour. Reasonable price, good trade offer. out in under an hour. Reasonable price, good trade offer. More

This review reflects only my firsthand experience and the documented facts surrounding my transaction with JS Autohaus. I have timestamps, texts, Porsche inspection reports, and witnesses supporting every de documented facts surrounding my transaction with JS Autohaus. I have timestamps, texts, Porsche inspection reports, and witnesses supporting every detail below. I sold my 2018 Porsche Boxster S to JS Autohaus, and my experience was nowhere near the professionalism and transparency they present online. After they arranged transport, communication became unreliable. Several of my calls went unanswered—including one day where I called five times—and many texts were answered hours or days later. I even had to rely on a Tile hidden in the car to track movement because updates were inconsistent. Before the car was even shipped, there were avoidable delays because their acquisition specialist, Matt, repeatedly sent my sale documents to the wrong (misspelled) email address, even after I told him I hadn’t received anything. Instead of verifying the spelling or copying and pasting the correct email, he continued sending documents to the wrong one, which wasted two days. When the car arrived in New Jersey, JS Autohaus claimed it “might have water damage” based solely on an odor. The car lived in a garage in Las Vegas—one of the driest climates in the country—with zero moisture issues in my four years of ownership. Despite having no contractual obligation to allow any third-party inspection before payment, I agreed because I had nothing to hide. Instead of completing their standard in-house intake, JS Autohaus insisted on taking the car to a third-party Porsche dealership, which delayed payment by two additional days. Matt called me directly to ask if I was okay with waiting until Friday’s Porsche appointment for payment. Again, I agreed because I had nothing to hide. If I had been hiding a defect, I certainly wouldn’t have voluntarily approved a third-party manufacturer inspection before getting paid. The Porsche inspection found no mechanical issues, no cosmetic issues, and no water damage. It confirmed the worn tires and brake sensors I had already disclosed up front. The only new issue was a failed Bose amplifier—an electronic control module that did not fail in my possession and is unrelated to any mechanical systems. Despite this, Matt repeatedly attempted to classify the amplifier as an “undisclosed mechanical defect” covered under their contract. The amp is a MOST-Bus electronic control unit with no moving parts or mechanical linkage, something even the GM, Jean Saliba, eventually admitted on the phone when he said: “Yeah, this is an electronic part.” Yet Matt later texted that “something mechanical caused the amp to fail,” which contradicted Porsche’s inspection, contradicted the GM’s admission, and contradicted basic automotive principles. JS Autohaus then pressured me to cover the entire $2,600 replacement cost. I refused. I still offered $1,000 as a goodwill gesture—despite having zero contractual or factual obligation to do so—but they rejected it. Their “compromise” was that I should pay the entire $1,700 part while they paid labor, which was disproportionate and unsupported by the contract. When I said they could return the car if they didn’t want to honor the price, I was told I would have to pay return shipping. My understanding of UCC standards is that once the buyer accepts delivery, moves the car, and initiates inspection, the seller is not responsible for return shipping unless they breached the contract—which I did not. Porsche confirmed I disclosed everything accurately. During the call with GM Jean Saliba, I clearly stated how unhappy I was with how this was handled. Jean said they were unhappy too. When I repeated that the amplifier is electronic, wasn’t defective in my possession, and isn’t covered under their “undisclosed mechanical defect” clause, he admitted it was electronic—then told me I “should be paying more,” which made no sense given the inspection results. When my boyfriend pointed out that the issue didn’t exist at pickup and that thei More

Very easy to deal with. There was no problem with delivery.was a lil disappointed with no Veteran discount giving but the overall process was very smooth. There was no problem with delivery.was a lil disappointed with no Veteran discount giving but the overall process was very smooth. More

I had a great experience buying a 2010 Porsche 911 carrera S 997.2 from Jenny. She communicated well and was always prompt. She helped me arrange an independent pre-purchase inspection and enclosed tr carrera S 997.2 from Jenny. She communicated well and was always prompt. She helped me arrange an independent pre-purchase inspection and enclosed transport to my home 500 miles away. If I am in the market again for a luxury car, I will definitely contact J&S. More

As a fan of George, I recently purchased a Model 3, but my overall experience was far from satisfactory. The communication was poor, and the transportation logistics through the dealership were extremely i my overall experience was far from satisfactory. The communication was poor, and the transportation logistics through the dealership were extremely inconvenient. I didn’t receive the car until 11 days after the purchase. To make matters worse, there was no temp tag in or on the car, so it wasn’t legally drivable until it was received. I definitely expected a better experience. More

Rami was very helpful and helped to resolve an issue. I feel like I got a pretty good deal and would buy there again. I feel like I got a pretty good deal and would buy there again. More