I would've given them a better rating but we'd left without a copy of our closing papers which we were assured was ok, they'd mail them. Well that never happened. I emailed and tried to follow up several times but never got the information. We both work full-time so we didn't have time to drive back out again without knowing in advance bc we don't live close. Now, our temp tags are expiring today and they FINALLY said, oh yeah you can pick up the title but its a holiday so I can't get the plates and they'd rather us drive their car, illegally, for an entire day while we get plates rather then give a new temp tag with just 1 more day. This went from an excellent experience to a crappy one with lack of follow through and providing us a lack of information.