JTs Chrysler Dodge Jeep RAM of Columbia

I had an an oil change appointment at 12:45. I arrive 15 mins early to my appointment. This dealership service department have a lane designated for “Quick Oil Change” . I’m very unhappy for the I arrive 15 mins early to my appointment. This dealership service department have a lane designated for “Quick Oil Change” . I’m very unhappy for the long wait time. Is 2:38 pm and I’m still waiting for an oil change. Just absolutely trash. If I can give the service department zero stars I would. Please get your oil change somewhere else. This place SUCKS! More

Was given appointment 2 weeks out. Get there to stand in line as a were told same time. Discussed ahead of time and was promised call when check with warrantee before work. Heard nothi Get there to stand in line as a were told same time. Discussed ahead of time and was promised call when check with warrantee before work. Heard nothing. Dropped at 730. Called them to check at 11am. Guy was paged, no response. Left message. Called again at 2, same thing. Called again at 4. He finally gets on phone and states he wasn't paged. Advised him i was on the phone and heard the pages. Asked about warranty. Said couldn't call until after diagnosis. Asked why he told me wrong. Said it was his mistake. Get call 30 minutes to closing to pickup vehicle. Got there and given key to go get vehicle. Not where I was told but behind locked gate. Go back inside. Had to wait again til after closing to get vehicle. Terrible attitudes by all encountered. Said they were short handed. All well and good, but that is not my fault. Will not go back. Will take to competitor for any warranty work from here on out requested callback from superior. Finally received and he apologized several times and even stated they'd had several complaints and invited me to use the lexington shop. Not sure of that if employing the same people. But definitely not going back here if any way otherwise. More

Service is great! Love the people there! I drive an hour for service because the one 4 miles from me sucks! Love the people there! I drive an hour for service because the one 4 miles from me sucks! More

They kept my truck for three weeks and did nothing, not even the factory recalls. Every week I would hear nothing. When I called at the end of the week, they said they would get to it next week. I point even the factory recalls. Every week I would hear nothing. When I called at the end of the week, they said they would get to it next week. I pointed out that is what was said the previous week, they claimed to be doing their best. I asked, ”What do I need to do to get my truck fixed?” They said to give them more time. After three weeks I was out of patience. I took my truck to a local mechanic who had it fixed the next day. More

Great service and communication! They accommodated my schedule to get this recall done. While it was there; is what so easy to get the oil changed and brakes checked. Won’t go anywhe They accommodated my schedule to get this recall done. While it was there; is what so easy to get the oil changed and brakes checked. Won’t go anywhere else for my oil change from now on. More

Great customer service. I was greeted immediately upon arriving for my oil change and was done within an hour. They even washed my car to my surprise. Everyone was so frie I was greeted immediately upon arriving for my oil change and was done within an hour. They even washed my car to my surprise. Everyone was so friendly. More

Dealership did great job. He’s havre great service. Will be going back for all my service. He’s havre great service. Will be going back for all my service. More

I just want to say Mr. Jes Lawhorn has been excellent! Every time I bring my vehicle there for service he always keep me updated on status of my vehicle and make sure I’m t Jes Lawhorn has been excellent! Every time I bring my vehicle there for service he always keep me updated on status of my vehicle and make sure I’m taken care of. I told him because of his generous work and help on my Rams service, I just had to bring my fiancés Jeep there too! He and that staff at JT are great!! More