Jack Daniels Audi of Upper Saddle River

Terrible customer service, can’t get a call back from a manager. They treat you like your inadequate when your telling them a problem with your car. Rude Service Department employees. They are only nice to manager. They treat you like your inadequate when your telling them a problem with your car. Rude Service Department employees. They are only nice to you when they want you to lease a car but once you sign the papers, your forgotten. I haven’t even had my car for a full year and had to bring it in twice. The manager speaks of all the “free” stuff he gives daily but when I had a problem he goes into saying “We are a business, we can’t give things away free because you want it” when I had stated my new 2020 has had problems and good customer service would be appreciated since the cars not even a year old. Then any other time (with my first Audi and now this one) I’ve brought it for service, NO ONE comes out to look at my car in the waiting garage. However, on my service today I get 3 workers to inspect a mirror issue? Makes no sense and then for them to tell me it works. Speaking to me as if I appear to be the idiot even when I tested them out 20 min before coming to them. Then they go into opening other Audi cars (not even the same model) in telling me this button is like yours and check this car, this one has this feature. In all the years I’ve had Audi’s, now going on 4, I’ve never had Service come out to A) check my car without bringing it in on their own and B) try to make a point when I brought up my issue by using other cars. I can’t wait for the lease to end and I’ll be FREE from this terrible location. They think who they are because they represent a luxury brand. Not every car is luxurious yet the price is still a lot. They think they do you a favor by comparing you to their previous “sale” so you think you have a good deal. But my money is on luxurious customer service and they DON’T provide that and I expect luxury customer service. More

This is the second Audi that I've had. Ava Park made my transaction with Audi this time an exceptionally wonderful experience. Both Audi and myself should feel luck to have a professional like her. transaction with Audi this time an exceptionally wonderful experience. Both Audi and myself should feel luck to have a professional like her. More

What a great experience at Jack Daniel Audi with Michael Condosta, with his knowledge and pleasant personality! He listened and responded to our needs with valuable information at the highest professional l Condosta, with his knowledge and pleasant personality! He listened and responded to our needs with valuable information at the highest professional level! We were able to drive home with a beautiful new car in no time! Thank you, Michael! More

A last minute appointment went perfectly .... thank you so much Brandon !!! You were so helpful and considerate .... you definitely know your stuff when It comes to the Q5 so much Brandon !!! You were so helpful and considerate .... you definitely know your stuff when It comes to the Q5 More

We love Matt! We came in to service our 2014 A4, but she needed a bit more work than anticipated. Before you know it, we were driving away in her younger sister. needed a bit more work than anticipated. Before you know it, we were driving away in her younger sister. More

Jack Daniels Audi of Upper Saddle River provided an excellent car buying experience. The associates were professional and welcoming. Brandon, our sales associate, was extremely accommodating througho excellent car buying experience. The associates were professional and welcoming. Brandon, our sales associate, was extremely accommodating throughout the entire process from test drive to drive out the door with my new Q5! I would recommend this Audi dealership. More

Hurts to report this just a month to the day I picked up my Audi and a 1st time Audi owner, this dealership went from a 5 star down to a 0-1 star yesterday 11/27/2020. I guess it’s true after the Sale they my Audi and a 1st time Audi owner, this dealership went from a 5 star down to a 0-1 star yesterday 11/27/2020. I guess it’s true after the Sale they don’t care. In this case they should be to the fact the service department did not inspect the vehicle when it was returned on lease. I requested the badly damaged bumper fixed, was told they would reduce the price so I can have it fixed, Really ?? Then they decided to fix it. I had to take my car to get gassed up when I picked it up and then the shade was missing in the trunk. A few weeks later the engine coolant light came on in the vehicle. When I went to look the coolant tank was empty. I had to return the vehicle on 11/16/2020 and was without the car until 11/24/2020. Found engine coolant leak, faulty thermostat and heater core that needed replacement. It was all covered under warranty thank God, but something that should have been recognized before putting on the lot for sale. THEN just a few days later 11/27/2020 I go to transfer my plates over to the car the dealer plate would not come off, the license plate holder was broke. When I contacted the dealership they said it’s Black Friday and are not available to speak. I was texted by my Sales Person Ariel that Ken said the plate was replaced and new and was noted on my paperwork. The license plate frame was not new and took it for a second opinion and concurred the license plate frame was not new. I wasn’t making this sh** up. I should not have to fix things on my own especially an Audi and from a dealership that has been in business for 50 years. My suggestion to anyone purchasing preowned from this dealer ask for reports and check lists. Mine was missed and was stressed, aggravated for a month when getting a new vehicle its supposed to be a great experience not going back and forth to your dealership. I never had an experience like this and would greatly consider my choice again to return to Jack Daniels to purchase in the future :( Dissatisfied New Audi Owner More

Ava Park and Carlos Amaya at JD were extremely helpful in getting me the right deal for the vehicle that worked best for me. Thank you! getting me the right deal for the vehicle that worked best for me. Thank you! More

Michael and Carlos were a pleasure to deal with. They went out of their way to make the process as easy as possible. Thanks guys! went out of their way to make the process as easy as possible. Thanks guys! More

Very pleasant experience. Peter was a gentleman and professional. We were treated with respect and courtesy. Peter, Shawn and Carlos made process enjoyable!! We loving our new Audi( Alberto) already! T professional. We were treated with respect and courtesy. Peter, Shawn and Carlos made process enjoyable!! We loving our new Audi( Alberto) already! Thank you. More