Jack Daniels Audi of Upper Saddle River

Very disappointed :( This is the worst dealership I've ever dealt with!! They were not forthcoming with us initially, and refused to make it right. Six different times, fr This is the worst dealership I've ever dealt with!! They were not forthcoming with us initially, and refused to make it right. Six different times, from salesman to General Manager, they said they would call us and never did. I had to keep after them until they finally agreed to do something. But it wasn't enough. Their deception ended up costing us money. It should not have cost us anything!! Also beware of the various extended warranties they offer. Instead of being honest about what the warranties cost, they offer a road hazard at around $2500 (or more). The guy eventually dropped it about 50% before we agreed to take it. I know it's salesmanship, but after handing them a $28,000 check, I would have appreciated a more transparent approach. More

CPO 2017 Audi A4 Purchase I have to say that I was EXTREMELY satisfied with my car purchasing experience. My salesperson, Anthony, made the experience such a pleasure. He was v I have to say that I was EXTREMELY satisfied with my car purchasing experience. My salesperson, Anthony, made the experience such a pleasure. He was very knowledgeable regarding the features of the car, he was very down to earth and realistic regarding the purchase price and most of all he made my feel comfortable the entire time. I never felt any pressure and always had his full attention. More

Great experience Was admirer of q7 for a while . Came to jack daniels Audi and work with Adam Adamov is very knowledgeable and professional got me great deal and made Was admirer of q7 for a while . Came to jack daniels Audi and work with Adam Adamov is very knowledgeable and professional got me great deal and made the whole process very easy, enjoyable and fast. Highly recommend the dealership and Adamov . Great job More

Outstanding Our entire experience at the dealership exceeded expectations. The team was extremely knowledgeable in all makes / models and offered options to suit Our entire experience at the dealership exceeded expectations. The team was extremely knowledgeable in all makes / models and offered options to suit our needs. We will definitely visit again when the need arises and refer to others! More

Great experience. Very helpful all around. We left with a 2016 Audi A3, but most importantly, we left as happy customers. Thanks to the entire Audi family for working with us and welcoming us i We left with a 2016 Audi A3, but most importantly, we left as happy customers. Thanks to the entire Audi family for working with us and welcoming us in with open arms. More

One of the best experiences I come to this dealership all the time for service. They always was nice, friendly , helpful and always did their best to help you. What really set th I come to this dealership all the time for service. They always was nice, friendly , helpful and always did their best to help you. What really set them apart from any other Audi service center and makes them the best is I came in on a really bad situation for an engine repair and they was able to resolve the negative situation and turn it into a positive situation within 1 day, no hassle, no wait, no excuses , no mess. So from that alone, no other Audi center has been able to meet that high of a quality level that this service center has done. More

Horrible sales experience I had a horrible sales experience with this dealership. I found them to not be credible, watch them take every opportunity to take advantage of me as I had a horrible sales experience with this dealership. I found them to not be credible, watch them take every opportunity to take advantage of me as a customer and we're completely unreliable . I would never and I repeat never go back to this dealership again. The entire experience was unlike any I've ever had before. I was Extremely disappointed with the used car staff finance and upper management. I am being as honest and truthful as I can and would never give them my business again. More

Highly recommend I would highly recommend this dealership, specifically Adam Adamov who was very patience and accommodating during my search for the car. After countle I would highly recommend this dealership, specifically Adam Adamov who was very patience and accommodating during my search for the car. After countless emails back and forth, i finally closed the deal on Q7. He never once rushed me and was very helpful over emails by sharing exactly what i wanted. Thanks again, Adam and your team. PS: I'm already in touch with him for a 2nd car. More

Still waiting for refund Placed a $500 refundable deposit on the car I ultimately decided not to buy in late December. It's almost three weeks later and after multiple phone Placed a $500 refundable deposit on the car I ultimately decided not to buy in late December. It's almost three weeks later and after multiple phone calls i still have not been refunded. Had to open a dispute with the credit card company. Would never deal with this dealership again. More

Very easy and simple to deal with. Awesome car. My First Audi. Car is everything and more then I expected. Spiro (Salesman) took care of all my needs and made this an easy purchase. My First Audi. Car is everything and more then I expected. Spiro (Salesman) took care of all my needs and made this an easy purchase. More