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Jack Demmer Ford

Wayne, MI

4.9
642 Reviews

37300 Michigan Ave

Wayne, MI

48184

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642 Reviews of Jack Demmer Ford

November 15, 2020

Staff was very helpful and pleasantand professional when Staff was very helpful and pleasant and professional when I took my car in and when I picked it up. Repairs done were very satisfactory. More

by gado60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Demmer and a lady in the Body Shop when I picked up the car
Dec 11, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford!

November 08, 2020

Really appreciate be able to schedule- appointment for my 1st oil change- in and out in less than 30 minutes- masking and social distance well maintained- excellent experience More

by Rg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales staff
Dec 11, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford! We are happy to hear that you had an excellent experience in our Quick Lane.

November 06, 2020

Great staff,and service department. Made appointment and ready earlier than expected. I feel really comfortable with this dealership and service department and will continue to come back. More

by Rwfines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat
Dec 11, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford! We are so happy to hear that you felt so comfortable during your experience with Pat and our Service department.

October 28, 2020

This is my 3rd lease car and Mike Phillips from Jack Demmer has been great and helpful to work with. Will keep going back for future leases/buying. More

by lavish.agarwal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Phillips
Dec 11, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford! We greatly appreciate your loyalty and are happy to hear that Mike continues to be so helpful.

October 28, 2020

The experience at Jack Demmer Ford was very good. They had me in and out within an hour. The service representative was polite kind and friendly. I will go back to get my Edge serviced there again. More

by Felicia.jones1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Dec 11, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford!

October 27, 2020

They understood my needs and were both polite and professional. The place was clean and my advisor knew all about what I needed for my interval More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The guy to far right as you enter
Dec 11, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford! We are happy to hear that our Service team was so helpful.

October 20, 2020

Pete was very helpful and made sure he got me what I wanted. Would definitely recommend them to anyone looking for a new or used vehicle. More

by brookelucidi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pete
Dec 11, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford! We are so happy to hear that Pete was so helpfu. & got you into the vehicle you wanted.

October 15, 2020

Service writers were great, work performed by techs was fast and efficient. Aside from service writers, not one technician was wearing a mask. Maybe FORD vehicle plastics and soft trim are COVID resistant? More

by Hugh_Sassle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young woman in quick lane
Dec 11, 2020 -

Jack Demmer Ford responded

We are sorry to hear that you didn't have a better experience with our team. We can assure you that all of our employees wear masks when within 6 feet of another co-worker or customer. If a technician or any other employee is within their own personal space they do not need to have a mask on per CDC guidelines, but always have one nearby. Your experience has been discussed with our management team internally and I can assure you it will not happen again. We're sorry we fell short during your visit. We take the health and safety of our team and customers both very seriously.

October 12, 2020

I had a wonderful experience with Mark and Nate at jack demmer ford. Mark helped me find the prefect vehicle for my needs. And Nate helped me find the best loan for my budget. I am so very happy I choose J More

by Marksb40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate H, Mark P
Dec 11, 2020 -

Jack Demmer Ford responded

Thank you so much for your business & 5-star review of Jack Demmer Ford! We are happy to hear that Mark and Nate took such great care of you. We hope you are continuing to enjoy your new vehicle!

October 01, 2020

This was the fourth vehicle that I have leased from Jack Demmer. Each time seem to be easier and more convenient. The dealership is always neat and clean and the staff is professional and courteous. My sale More

by wmkilgore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill English
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