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Jack Demmer Ford
Wayne, MI
639 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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639 Reviews of Jack Demmer Ford
November 10, 2022
I shudder at the thought of having my wife or young daughter having to go to this service shop. The service guy that helped check my car in for a recall knows very little about customer service and ac daughter having to go to this service shop. The service guy that helped check my car in for a recall knows very little about customer service and acted as if it is an inconvenience to have to deal with me - just a general lack of friendly attitude. When I asked for a shuttle to get home (as I was promised when I booked the appointment), he told me I would have to wait for 5 to 10 minutes. Twenty minutes later, I returned to the desk and inquired about the delay and was told he only had one driver that is busy parking cars and would have to continue to wait. Eventually, I had to enlist the help of my salesman to get the shuttle driver to drive me and other customers home. The question is why is it more important for the driver to park cars than to drive customers home, and why the unfriendly attitude when I am already inconvenienced by having to take time off to take my car to a prescheduled appointment for a second recall? More
by akarizat
Employees Worked With
Tom Briggs
October 14, 2022
Great place. They got my Escape in, got a loner, engine work done. 14 days later got my Escape back after the wait on parts. This is my dealership I deal with o They got my Escape in, got a loner, engine work done. 14 days later got my Escape back after the wait on parts. This is my dealership I deal with only. More
by mammurphy660
Employees Worked With
Tom Briggs in service.
September 16, 2022
The Demmer Quicklane team is always great. Very thorough. It costs just a little more than the fast oil change places—and it’s worth it. Very thorough. It costs just a little more than the fast oil change places—and it’s worth it. More
by Joebells65
Employees Worked With
Kyle?
September 06, 2022
Brought my car in for a few recalls and was told it will take a couple of days. It took over 4 days to fix. On the 3rd day I got a call saying they broke something while trying to fix one of the recalls. No take a couple of days. It took over 4 days to fix. On the 3rd day I got a call saying they broke something while trying to fix one of the recalls. No loaners were available either. Dealerships need a method to track service progress online. More
by OzwaldCobblepot
Employees Worked With
Thomas
August 29, 2022
Bought the vehicle from the dealer 3 years ago. The regular oil change and tire rotation services has been excellent, as well as warranty services I had. Last Wednesday I had that works done in abo The regular oil change and tire rotation services has been excellent, as well as warranty services I had. Last Wednesday I had that works done in about an hour and a half where there were the full of room people waiting, and work still being done by the promised time limit. More
by Jaimin Bai
Employees Worked With
Alex at Quicklane, and Cody at Body shop.
