Jack Ellena Honda

Excellent experience having a rear light unit replaced. The appointment was set at a convenient time for me. The service center personal were friendly and clear about the price and what they were going to d The appointment was set at a convenient time for me. The service center personal were friendly and clear about the price and what they were going to do. They completed the job in less than 30 minutes. More

Friendly dealership, excellent sales person This was an overall pleasure working with this dealership. Their knowledge and friendliness made the purchase enjoyable, everything from the test driv This was an overall pleasure working with this dealership. Their knowledge and friendliness made the purchase enjoyable, everything from the test drive to the completion of our paperwork. More

Best by far Cleared plans for a day to explore options and take a chance on a new dealership. Previous dealerships left me very dissatisfied. I was very happy to Cleared plans for a day to explore options and take a chance on a new dealership. Previous dealerships left me very dissatisfied. I was very happy to see that they were open even in the horrible weather. Their online inventory seemed to be very up to date and they had exactly what I was hoping for. Left in my dream car I’ve wanted for years. Business was very friendly and transaction was nothing but smooth! More

I have a doubt Service and service personnel are just fine. But i have a doubt: The form received after service shows all the procedures performed--by means of compu Service and service personnel are just fine. But i have a doubt: The form received after service shows all the procedures performed--by means of computer-printed green checks rather than by means of hand-written check marks by the technician. That's one step removed from the person who actually did the work, Isn't it? I see the possibility of error and/or some of the work being left out. As with my previous experience (Ford and Toyota) I'd like to know that the worker actually completed the report I see. P.S. I do not want to create one MORE password in order to submit a review. More

Overpriced and under performed Vehicle was in for a timing belt service at oil change. Customer was called about other issues and service department informed to proceed all service Vehicle was in for a timing belt service at oil change. Customer was called about other issues and service department informed to proceed all services needed. Water pump, timing belt, oil change, valve adjustment and spark plug replacement was performed. The timing belt tensioner was never mentioned in the multipoint vehicle inspection nor was mentioned on the phone. The tensioner was not performed. Total costs for services was over $2000. Less than 6 months and 10,000 miles later the vehicle is making an intermittent knocking noise. The SUV was taken to a different Honda service department 30 minutes away and the timing belt tensioner was noted to be leaking and was not recommended to be drive. Pictures were taken and sent to customer. Due to the nature of where the tensioner is located, the total service was again expensive due to hourly labor rate. This service should have been done with the ORIGINAL SERVICE performed at Jack Ellena. I was overcharged on many service parts and the complete service was not performed. I will never take my vehicle back to Jack Ellena. I even purchased this vehicle from Jack Ellena. I’m disgusted how they treat their customers. More

Oil change Very nice, no issues. Timing was great and very comfortable area to wait in. I would go back and suggest to friends for sure. Thanks Very nice, no issues. Timing was great and very comfortable area to wait in. I would go back and suggest to friends for sure. Thanks More

Adequate, but not stellar. This visit was fine, but I had a much better experience when I went to the Toyota dealership for service. I had carwashes for life with them, so I ask This visit was fine, but I had a much better experience when I went to the Toyota dealership for service. I had carwashes for life with them, so I asked when I bought my car and they said they would wash it anytime I had service. This is the first time at 40,000 and every time before, they said they would do it and "forgot" or said it was too cold, or other excuses. They are low pressure about the upsells (wipers, filters, etc.). More

Fantastic As Always Dennis and his crew are fantastic. They are always professional, efficient, and friendly. Very glad that they are in town to take care of my cars. Dennis and his crew are fantastic. They are always professional, efficient, and friendly. Very glad that they are in town to take care of my cars. More

13 years of excellent service I would like you to know how much I appreciate Dennis and his crew. They are always friendly and professional. He and Carey have given me years of p I would like you to know how much I appreciate Dennis and his crew. They are always friendly and professional. He and Carey have given me years of peace of mind knowing they will make every effort to keep me safely on the road. Great job guys! More

Oil change Service was prompt! Service Reps we’re professional and helpful! Waiting time was exactly the length of time they told me to expect!! They even helpe Service was prompt! Service Reps we’re professional and helpful! Waiting time was exactly the length of time they told me to expect!! They even helped me with a coupon towards the service!! Highly Pleased!! More