Jack Ellena Honda

Overall, I had a good experience with Jack Ellena. I shopped around and most of the sales people I dealt with didn't know any more about the vans I was looking at than I did from doing preliminary resea shopped around and most of the sales people I dealt with didn't know any more about the vans I was looking at than I did from doing preliminary research online. That wasn't the case with Dave; he definitely knew his stuff. The other people I dealt with were also friendly and professional. The price was far and away the best I found on the kind of van I was looking for and my wife and I are very pleased with the van itself. Another big plus was that they were willing to switch tires on the vehicle I ended up buying. While I was there, I drove two vans. The tires on the van I bought were noticeably louder than those on the other one. I asked if they could be switched and they did that for me, which I really appreciated. The experience could have been better, though, for a couple reasons. One is that when they switched the tires, they didn't re-calibrate the tire pressure monitoring system. The light for the system (not the low pressure indicator) came on while I was driving home and, since we don't live in Lawrence, my wife had to bring the van to the local Honda dealer. It was a quick fix, so it wasn't too big a deal but it was an annoyance. There was also a discrepancy regarding the oil change, which I'm pretty sure was straightened out. The other thing that bothered me was they didn't give me a full tank of gas. I've purchased 3 other vehicles from other dealers and they all threw in a tank of gas. After we negotiated the price at Jack Ellena, I offhandedly mentioned that I wanted them to fill it up. Dave informed me that they're only legally required to put in 1/4 of a tank. I was surprised because I expected them to do it as a courtesy without having to ask. Monty was standing there at the time and he said he would "take care of it" before I came to pick up the van the next day. I thought he meant that it would have a full tank, but apparently not because when I picked it up there was exactly 1/4 tank. I know that in the grand scheme of things 15 gallons of gas is pretty small potatoes, but I was disappointed that the first thing I had to do after spending many thousands of dollars on a vehicle was to drive straight to a gas station to put fuel in it. It also shows that, in at least one area, they're content to do the absolute bare minimum for their customers. Overall, like I said, I had a pleasant experience at Jack Ellena Honda, we really like our van and as far as price goes, they were easily the best. However, a couple of small things on their part could have made a much better lasting impression. More

This is the second car I have purchased with Matt's help. I went back to him because he listens to what I want and I feel like I can trust him. I would not only recommend this dealership but I would re help. I went back to him because he listens to what I want and I feel like I can trust him. I would not only recommend this dealership but I would recommend anyone to Matt. I have always hated car salesman, but Matt caused me to completely change my opinion. Thank you for everything Matt. Christina Kessler More

My husband and I had a wonderful experience with everyone we came into contact with. The entire team made us feel welcome, especially Bowe Gribble. He was extremely knowledgeable and upfront throughout the we came into contact with. The entire team made us feel welcome, especially Bowe Gribble. He was extremely knowledgeable and upfront throughout the entire process. We are not one's who enjoy the experience of haggling so when we told Bowe that we needed a certain payment amount he was able too make it happen without the added pressure of going back and forth. He never said no and was always positive throughout the entire process. We also wanted to trade in a vehicle that was not running at the time and Bowe and the rest of the team offered to come to our house and help us get it up and running to bring it in. This is type of customer experience that we expect and enjoy. Thank you Jack Ellenna team! You truly made our experience a great one and I will recommend you all to anyone out there looking for a new or used vehicle! More

What a wonderful experience. Matt Brookbank is an amazing young man, salesperson. He is genuine in assisting me with purchasing the right car for myself. Matt explained specific information and set amazing young man, salesperson. He is genuine in assisting me with purchasing the right car for myself. Matt explained specific information and settings of the car. Sam Avazpour and Tom Curry were so helpful, friendly, and respectful. Thank You More

Excellent customer service would definitely return to purchase future vehicles. The entire staff was friendly and were able to answer any questions we had. I would highly recommend jack ellena honda to purchase future vehicles. The entire staff was friendly and were able to answer any questions we had. I would highly recommend jack ellena honda to anyone wanting to purchase a new or used vehicle. More

Mark was friendly and very respectful. He followed up with me after my first visit to make sure all the facts were clear and after I bought the car he called to make sure the car was functioning well. I with me after my first visit to make sure all the facts were clear and after I bought the car he called to make sure the car was functioning well. I would describe him as a honest caring salesman. More

My husband and i went looking for a car. Bowe Gribble was very friendly and really listened to what we were looking for. He was very knowledgeable about the cars and did everything he could to help us make a very friendly and really listened to what we were looking for. He was very knowledgeable about the cars and did everything he could to help us make a decision about a car. Tom Cuny was also very friendly and answered all the question we had. i would highly recommend Jack Ellena Honda to anyone looking for a car. More

This Honda Dealer is the best. Although I did not purchase my Honda Element there the service department has been fantastic to me. The service advisor Dennis Griffin is always very friendly and expla purchase my Honda Element there the service department has been fantastic to me. The service advisor Dennis Griffin is always very friendly and explains thoroughly the service that needs to be done and includes a very accurate cost estimate. He does this with everyone he deals with in the service department. The service department is very clean and everyone there is very friendly. They perform the work necessary to get you back on the road as soon as possible. They also do-not do work that is not needed. Today during my service visit I had the opportunity to chat with Bowe Gribble in the sales department. Bowe is very friendly and very knowledgeable about Honda products. Even though I am not in the market to purchase a vehicle at this time Bowe spent time asking about my Element and what service I was having done today. I am disabled and need a walker to get around. We began chatting when I walked over to the popcorn popper they have on the dealership floor to get a bag of popcorn. We started chatting when he said he would have brought me a bag of the popcorn. In my 56 years of purchasing vehicles from dealers and having dealers service my vehicle this Dealership far out performs any other dealership I have ever been to. A very nice waiting area for the service department always very clean. The sales staff is always friendly and from what I have observed they are not a very aggressive (pushy) staff. Someone always says hello to me when I am waiting for my service to be done. As far as the service costs I have had done in the last year they are very reasonable. I feel I have never been over charged and before any service is done a cost estimate is given. From what I have read in different Honda Element forums Jack Ellena Honda Dealership is one of the best. Not overcharging, not doing work not necessary, and getting the work done correctly. At least this is my experience and from what I have viewed whenever I am there having service done. I would rate this Dealership 5 Stars and Dennis Griffin and Bowe Gribble both at 5 Stars. Thank you for reading this review. Mike More

Nice friendly staff...very attentive. Matt is a good salesman and a very personable young man. Matt is not a high pressure type of salesman, which is good. On the other hand, during negotiations, I want salesman and a very personable young man. Matt is not a high pressure type of salesman, which is good. On the other hand, during negotiations, I wanted to leave and grab some lunch and think about it, but I felt a little bit coerced (not by Matt) into finishing the deal. The pressure was in a good-natured friendly way, and any regrets I have on the final price ultimately falls on me. I caved and I should know better. Having said that, overall our experience was favorable! Sincerely, John & Denise Landes More