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Jack Key Chrysler Jeep

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3 Lifetime Reviews

1840 N Main St, Las Cruces, New Mexico 88001 Directions
Sales: (575) 526-5337

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3 Reviews of Jack Key Chrysler Jeep

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December 14, 2015

"They are stripping the vehicles without you knowing"

- sophiaannem09

This should be a "0 star" review, but Google has forced me to give 1 star. Written by Andrew, Sophia's husband. I bought a brand new Jeep Wrangler Unlimited (4 door) WillysWheeler edition from Jack Key Chrysler Jeep on Main St. in Las Cruces. This special edition vehicle comes with a variety of special features, including wheels (all black Rubicon wheels), grab handles, upgraded rubber floor mats, and a specific roadside safety/towing kit. When I received the vehicle, NONE of these items were with the vehicle. The grab handles, floor mats, and towing kit were simply gone. The wheels had been replaced with standard Wrangler wheels. I'm very sure that the vehicle was cannibalized by the dealership (particularly the general manager, Chad) and that all of these items were either taken home by the staff or given to buyers of other vehicles to sweeten the pot and make more sales. Additionally, I had to ask for each item individually. Neither Chad nor the salesperson (Suzanne) told me that these items were missing. If I had not been an informed consumer and had not known EXACTLY what should have been included with the vehicle, I would've paid full price for the WillysWheeler package and not received these items (total value of nearly $2,000). That's good old fashioned thievery, folks. I also never received a window sticker for the vehicle, and Suzanne refused to provide a duplicate (she said it would cost the dealership money), which is a violation of federal law. When I asked for the items, they provided the floor mats and grab handles fairly quickly (within a few days). The wheels were obviously the most expensive item, and at first they tried to say that I had bought the vehicle "as is" (totally false; the vehicle was advertised as brand new, and I paid for the full package, no discount). Luckily, they provided me with a "We Owe" letter for the wheels, so they agreed to provide them. After 3 months of stalling and unprofessional behavior (Chad acted as if he was doing me a favor rather than providing me items that I'd already paid for) they eventually ordered the wheels. Even that was done poorly, as I received Rubicon 10th Anniversary Edition wheels instead of the "true" WillysWheeler items (the wheels are only different cosmetically, so I accepted them). Obtaining the towing kit was even more of a hassle. Initially, Suzanne gave me a cheaper version of the kit that is designed for a Jeep Cherokee. The kit was labeled "Trailhawk" (a Cherokee variant) and was supplied in a case with a hook that fits into the rear of that vehicle; it didn't even fit my Wrangler. In addition, the kit was a much less heavy duty version than what should have been supplied with my vehicle. I pointed these things out to her, and even provided the MOPAR part number for the correct kit. When my wife showed up at the dealership to exchange the kits, we thought it would be an easy solution. However, Suzanne was extremely rude to her and even accused her of stealing items from the kit! We hadn't even opened the kit (all of the contents were still wrapped in plastic), so this was ridiculous. In addition, even though Suzanne had yelled at my wife and called her a thief, she had the nerve to call me and accuse my wife of being rude. This gives you an idea of just how unprofessional these folks can be. Suzanne also refused to give my wife the new kit, and she (Suzanne) told me that Chad (the general manager) had said that if I wanted the kit, I "could get a lawyer". By this time, I was more than fed up with this dealership and its unprofessional, rude, dishonest, and thieving employees. I called Chrysler's national complaint hotline and explained the situation. The representative was extremely nice and rectified the issue. The next day I went and picked up the towing kit. I did not need my lawyer :). We also had bad experiences with the service dept. The only honest employee there is the parts dept. manager. We will not return and will service our vehicle in Ruidoso rather than support these thieves. Don't buy here!

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Recommend Dealer
No
Employees Worked With
Suzanne, Chad
July 31, 2012

"I bought a 2007 dodge cummings after several trips to the..."

- horseplater

I bought a 2007 dodge cummings after several trips to the service department on n. main they could not figure out why the truck used so much oil. I ended up taking the truck to a mechanic that found they had sold me a truck with a blown motor. Jack key informed me it was not their problem anymore, it cost me $5k out of my pocket to fix their problem. I reccomend shopping viva dodge they treat you right.

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Recommend Dealer
No
Employees Worked With
Mike Snickle
May 07, 2007

"This review is on the Jack Key Motor Co. of Alamogordo,..."

- B. Essary

This review is on the Jack Key Motor Co. of Alamogordo, NM. I have tried to get service done here in the past. in 2003 I told service manager (Shawn) I would not be back. I tried again 05/07/07.same treatment..the "don't need your business treatment". lack of knowledge, rude, they must be very unhappy in their job; no time to talk, bothered by my presence. unfriendly. I have no problem at the Chevy & Ford place, they are friendly and want to satisfy my needs.(I have one of each).I will continue to take my Grand Cherokee and Wrangler to Ruidoso where they want my business and treat me like a valued customer.

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Recommend Dealer
No
Employees Worked With
service advisor & manager
1
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