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Jack Key Honda Chrysler Dodge Jeep Ram Alamogordo

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5 Lifetime Reviews

1501 Highway 70 W, Alamogordo, New Mexico 88310 Directions
Sales: (505) 434-3916

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5 Reviews of Jack Key Honda Chrysler Dodge Jeep Ram Alamogordo

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July 26, 2016

"God Aweful Experience"

- Ruidosobuyer

We received a call from dealership: price, auto and trade in all in agreement We traveled 70 miles spent 5 hours there waiting. We were taken into room with finance person , door was shut. Then we were pressured for 2 hours to purchase extended warranty. In order to get out of room, we agreed. 5 hours for a quick deal. This is new auto, why? You will be sorry if you deal with Jack Key.

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Recommend Dealer
No
Employees Worked With
Shane, finance mgr.
July 30, 2015

"Great experience "

- lbshired

The sales consultant that I worked with was wonderful. He understood exactly what type of car that I wanted but was not hesitant to show me an alternative, which is what I ended up getting. I was very adamant about getting exactly the car that I envisioned and Reno was able to make that happen. Even with the mishap of misplacing my keys at the dealership when I went to get the rims exchanged and car cleaned Reno went out of his way to make sure that the keys were recovered. The financial consultant Chris was great as well. He showed me many options on extended warranties that were available through the dealership. He was very personable and even though I decided not to go with getting the extended warranties he was understanding and applauded me for doing my homework when I brought in competitive rates for the extended warranties. I never felt pressured as when I have in the past with dealing with previous dealerships and walked away a satisfied customer dealing with the two staff members that I worked with.

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Recommend Dealer
Yes
Employees Worked With
Reno (sales consultant) Chris (financial consultant)
January 28, 2015

"incompetent and deceptive"

- jrm1023

This was the worst experience I have had in 45+ years of car purchasing. We had to go in search of a salesman. We were left alone for extended periods of time. Then asked to pay an amount that had not been clearly conveyed. Incompetent customer service and deceptive business practices. It is a shame that this dealership bk blackens the great product.

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Recommend Dealer
No
Employees Worked With
Tim
December 30, 2011

"A+++ Dealership -- I started out wanting to buy a ford..."

- rbryant85

A+++ Dealership -- I started out wanting to buy a ford but had awful customer support. I heard the bad reviews for jack key but decided to give them a chance. I cannot say anything bad about the it. From the time I called to set up an appointment to driving away in a new car, it was the best experience ever. The prices on the vehicles were listed a little high but received a great deal in the end with my trade and the new vehicle. I have not experienced the service department but I would defiantly recommend buying from this dealership. Between my husband and I, we have bought 9 cars (new and used) and this was “the best” service that I have ever received.

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Recommend Dealer
Yes
Employees Worked With
Dustin, Neil and Johnny
May 07, 2007

"I have tried to get service done here in the past. In..."

- B. Essary

I have tried to get service done here in the past. In 2003 I told the service manager (Shawn) I would not be back. I tried again 5/07/07 and got the same treatment. The - "don't need your business treatment", lack of knowledge, rude, no time to talk, seem bothered by my presence, and must be very unhappy in their job. I have no problem at the Chevy and Ford place (I have one of each). They are friendly and want to satisfy my needs. I will continue to take my Grand Cherokee and Wrangler to the Ruidoso dealership where they want my business and treat me like a valued customer.

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No
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