Jack Maxton Chevrolet Inc

Has been better in the past There is not alot of clarity regarding whether appointments are needed. If I make one, I am told it isnt necessary. If I dont and walk in, I am told I There is not alot of clarity regarding whether appointments are needed. If I make one, I am told it isnt necessary. If I dont and walk in, I am told I should have made one beforehand and I cant be seen for hours. The employees behind the desk used to be much friendlier and more patient with my lack of car knowledge but on my last visit the young woman was actually borderline rude. Customer service used to be much better but it has declined in recent visits. The survey is requiring me to provide names but I cannot say what the service members names are. I was there last on 11/18/18 at 1:30pm More

Just professional See what you guys can do about Lordstown. If you close Lordstown my entire family will not buy any GM vehicle or any GM product. Eric See what you guys can do about Lordstown. If you close Lordstown my entire family will not buy any GM vehicle or any GM product. Eric More

Great Experience Overall great experience with the dealership all together . I will look to visit dealership the next time I look to purchase another vehicle as well a Overall great experience with the dealership all together . I will look to visit dealership the next time I look to purchase another vehicle as well as recommend to anyone looking to purchase. More

Oil Change I scheduled an appointment for an oil change and they were able to get me in right away, I called several other places and Jack Martin was the most re I scheduled an appointment for an oil change and they were able to get me in right away, I called several other places and Jack Martin was the most reasonable. The staff was very professional and knowledgeable and the wait time was very short. More

Lost car/No service To say I was actually a customer here is a stretch. Some weeks back I called into this service center to make an appointment for my car after I began To say I was actually a customer here is a stretch. Some weeks back I called into this service center to make an appointment for my car after I began having transmission issues. An appointment was made for the following Monday, and my car was dropped off the Saturday before. After not hearing anything from the service center Monday or Tuesday, I called in Wednesday morning to find out they had no record of my car being dropped off, and no idea where it was. This went on for more than a day (by which time my car had been seemingly "missing" for more than four). That Thursday afternoon, I finally was able to confirm with the service center they did indeed have my car, it had been "misplaced." They told me they would get it in that day and give me a call on Friday. No apologies, nothing. Most of Friday went by without hearing from them, so I decided to call about an hour before they closed. Turns out they couldn't get my car in, and wouldn't be able to until the next Monday. I basically told them to forget it, and I would be in to pick up my car and take it to another service center. Again, no apologies, no nothing regarding the xxxx they put the through. I ended up having to pay for more than a week of rental service when it only should have been a few days. They cost me a ton of money, and put me through four days of turmoil thinking my car had been stolen off their lot when they had it the whole time. Needless to say, I will never be returning to Jack Maxton for anything, and would not recommend them. More

Never completed the repair People are nice, but my repair was never completed. I had a rental, but it was taking some time to get the part. I haven’t heard from them since. ?? People are nice, but my repair was never completed. I had a rental, but it was taking some time to get the part. I haven’t heard from them since. ?? More

Good service I’ve been using Jack maxton for some years because they are thorough in doing work in their service center. They are polite and helpful in explaining I’ve been using Jack maxton for some years because they are thorough in doing work in their service center. They are polite and helpful in explaining things that are wrong More

Unethical I came in to get my windshield wiper fixed. The repair should’ve been about 400+. When I told them I had an extended warranty that I purchased at the I came in to get my windshield wiper fixed. The repair should’ve been about 400+. When I told them I had an extended warranty that I purchased at the time of purchase on my car, they became visibly frustrated. The warranty brought the total costs down to just over 275 which was the cost of my deductible. Then after I had finished my paperwork and completed my transaction, the service rep came up and told me that my battery wouldn’t start so I would need to purchase another one. Had they told me this 5 minutes sooner, this would’ve been covered under deductible along with my windshield wiper so it would’ve been free. But since they waited until after I paid, this would’ve been an extra 150 dollars. I opted to have them just “jumpstart” my car, even though I never actually saw them do that and never saw my car “dead”. Once I got my car from them, my dashboard showed my battery as totally full charge and has not given me any problems since. I find it extremely hard to believe that it was actually dead. It felt like they were just trying to get me to pay more money for what they felt they deserved from me for the windshield wiper repair. It was very frustrating and I will not be returning. More

Smooth and easy Had a great experience working with David Chapman. He listened to what I was wanting and gave me exactly that. He was great and very helpful. I felt l Had a great experience working with David Chapman. He listened to what I was wanting and gave me exactly that. He was great and very helpful. I felt like he had my back and best interests in mind. I will definitely be referring people to Jack Maxton and David in particular. Vi am very appreciate. More

Extensive warranty work The service team identified the problem and found out the repair probably fell under warranty coverage. Joe Mathias worked with GM for several days t The service team identified the problem and found out the repair probably fell under warranty coverage. Joe Mathias worked with GM for several days to get the needed authorizations necessary to allow the work to proceed. He even got us a loaner vehicle as the repair was going to be over several days. Couldn’t be more satisfied with the quality of work and the support Joe and the team providdd us. They went beyond our expectations! Joe deserves employee of the year in our vote. More