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Jack Maxton Chevrolet Inc
Columbus, OH
2,067 Reviews
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2,067 Reviews of Jack Maxton Chevrolet Inc
Verified Customer
June 17, 2020
Dave Chapman was great. Purchased a new Colorado over the web with no problems. Shipped to Florida During the COVID lockdown. I was recommended by the GM website to get a special order they had on the lot web with no problems. Shipped to Florida During the COVID lockdown. I was recommended by the GM website to get a special order they had on the lot More
by Mark
Employees Worked With
David Chapman
June 17, 2020
My car has been with the dealer for 3 days for service on check engine light. The customer service is very poor . They is no communication with me on what’s coming on .The last time my car went in for servic check engine light. The customer service is very poor . They is no communication with me on what’s coming on .The last time my car went in for service was the same problems with check engine light, my car was there for 4 days. I’m very disappointed with the service department. More
by HObong
Employees Worked With
Eric Davis
June 17, 2020
I have enjoyed every person that I have dealt with at your business and I also enjoyed car shows that you have put on you guys are fantastic and put on one good show. your business and I also enjoyed car shows that you have put on you guys are fantastic and put on one good show. More
by MEGUSS123
Employees Worked With
Jeff Mauk, Scott Collins, Mike Figlestahler, Rolly Heyder, Stacey Evans, Brian Bruck, Bob Bricker, Duane Floyd, Rob Dublin, Ron Boerner
June 17, 2020
Austin Owens helped me out in a timely manner and was one of the best experiences with customer service. He answered all my questions and helped with a recall I didn’t know about. of the best experiences with customer service. He answered all my questions and helped with a recall I didn’t know about. More
by Alexclark13
Employees Worked With
Austin Owens
June 17, 2020
The issue on my new 2020 Blazer was taken care of in a prompt manor. Joe was very professional when he called me to inform me of the problem. I was very surprised to see when the lot guy brought my car up prompt manor. Joe was very professional when he called me to inform me of the problem. I was very surprised to see when the lot guy brought my car up he was not wearing a mask nor did he have gloves on. Therefore I wiped down my car before driving away. All in all very good service. More
by markm
Employees Worked With
Joe Mathias
June 17, 2020
Very rude young man who did not even greet us with a hello, told us we had to pay $200 just to get my vehicle looked at. I told him I never in all my decades had to pay before the services were performe hello, told us we had to pay $200 just to get my vehicle looked at. I told him I never in all my decades had to pay before the services were performed at Jack Maxton, and he aggressively pointed to the paper on the desk and said "it's written right here".. he cut me off mid sentence and raised his voice and said my bumper to bumper is gone and yelled my mileage almost as if he was showing off for his colleagues. I have a great extended warranty but he missed that and NEVER apologized for his rude behavior... clearly he was looking for a fight so I immediately told him I am leaving....he looked at the service records again to see that he clearly was WRONG, but I felt too threatened and intimidated at this point due to his aggression... I quickly got in my vehicle shaken up... an older service man was really nice and he tried to slow us down from leaving but I was too sad and upset by what happened with the younger man.... absolute worst experience ever!! I went to another service dealership got the vehicle taken care of completely and they use the warranty just fine I was so happy to get out of Jack Maxton. Jack Maxton be cautious when you hire obnoxious young service people who are rude to your 25-year customers. Good luck in these tumultuous times goodbye. More
by CPO
Employees Worked With
Austin Owens
June 16, 2020
2018 Equinox Leaking Oil I had my oil changed in March at their quick-lube, which is always a pleasure to deal with everyone over there. I arrived in the morning to drop my ve I had my oil changed in March at their quick-lube, which is always a pleasure to deal with everyone over there. I arrived in the morning to drop my vehicle off before work and had to wait 5 minutes before I was asked to pull my car in to service at which time, service advisor didn't greet me or even speak to me until he finished on his computer and traveled to printer and back twice. I explained I had to be at work and he seem to disregard my concerns. He called me about an hour later to tell me my car was ready as it was the oil filter not tightened from when I had my oil changed. I left work as I work right next door and when I arrived I had to wait another 10 minutes to get my paper work from the cashier who did not greet me, smile or take my concerns with waiting around once again with any empathy at all. This was my first experience dealing with the service department and I was NOT at all impressed. My husband has purchased 4 vehicles from Jack Maxton and when I told him about my experience he was extremely disappointed as well. More
by Carlyb409
Employees Worked With
Austin Owens
June 16, 2020
Only concern was that I was told part would be in within a week, but no one notified me that the part was on backorder and unavailable. I left my car assuming it would be ready in a little over a week and a week, but no one notified me that the part was on backorder and unavailable. I left my car assuming it would be ready in a little over a week and called to check on it after a week and was told then that they had no idea when the part would be available. I'm frustrated with Chevrolet that replacement parts for a defect (and AC is a top comfort priority) are so hard to acquire, but this is in no way the fault of Jack Maxton. I'm sure it makes the job harder for Jack Maxton. (I tried to voice this to Chevrolet, but their automated service said they weren't taking calls now and hung up.) More
by SBlue
Employees Worked With
Austin Owens
June 16, 2020
Very nice people a air conditioner service, they approach me when I enter,I did not have to ask for anything,they asked. They also greet me when I entered me when I enter,I did not have to ask for anything,they asked. They also greet me when I entered More
by nunley936
Employees Worked With
Austin Owens
