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Jack Schmitt Ford

Collinsville, IL

4.5
566 Reviews

1820 Vandalia St

Collinsville, IL

62234

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Showing 566 reviews

August 29, 2017

Incredibly glad to own a Lincoln Fantastic customer service! At every level Phone operator to salesman to mechanics, this Jack Schmidt Ford Lincoln dealer is the best all around! Hig More

by Coco's Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh, Craig Neuenschwander
Aug 30, 2017 -

Jack Schmitt Ford responded

Thank you so much for the praise on our Sales and Service departments! Our entire team works to set the standard for customer service and I'm glad you've been able to experience that in both Sales and Service aspects. Please do no hesitate to let us know if there is anything our team can assist you with in the future. We're here to help! -Regards, Andy Carr, General Manager

August 28, 2017

NICK NICK NICK! Walked up a few people walked passed me (I was looking a mess) Nick introduced himself and we went from there. I had all the hard work done before I c More

by adoreme314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
Aug 30, 2017 -

Jack Schmitt Ford responded

adoreme314, Congratulations on your new vehicle! Nick and our team are always happy to work for our customers making the purchasing experience as easy and convenient as possible. We know that you'll love your new SUV for years to come and look forward to providing you with that same great lasting customer service long after you take your new vehicle home. -Regards, Andy Carr, General Manager

August 28, 2017

I'm Happy Roy was a pleasure to work with. My only criticism is that it took nearly 3 hours to complete the deal AFTER agreeing on the price. More

by Steve Heinemann
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Laurie Osborne, Roy Roach
Aug 30, 2017 -

Jack Schmitt Ford responded

Steve, Congratulations on your new vehicle! I'm glad to hear that Roy and our team was a pleasure to work with. Unfortunately, on days like the Saturday you visited us our Finance team can be inundated with customers. Saturdays are often our busiest days with the Finance team working multiple deals and being at the mercy of the lending companies to get back with us. We do work to make sure purchases are as time efficient as possible and I hope that in the future we have the opportunity to earn your business again and show you that we can create a great overall experience from beginning to end. -Regards, Andy Carr, General Manager

August 28, 2017

"Great Service" We had been looking at Hyundai Sonatas for the last month at various dealerships in St. Louis. I saw one advertised on Car Gurus from Jack Schmitt Fo More

by Marie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Aug 30, 2017 -

Jack Schmitt Ford responded

Marie, Thank you so much for that great feedback regarding your visit to our dealership and your experience with Laurie. Our team firmly believes that our customer service, knowledge, and professionalism makes all the difference to customers and it sounds like you felt that way too! We strive to make sure everyone has an enjoyable buying experience and always appreciate recommendations. Please do not hesitate to let Laurie or myself know if there is anything we can do in the future to assist you. -Regards, Andy Carr, General Manager

August 23, 2017

Thank you, Drew! I was in a time sensitive situation to buy another car since I totaled mine. I was paying for a rental and needed to purchase a new car asap. I knew w More

by Lisa Dorris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh
Aug 30, 2017 -

Jack Schmitt Ford responded

Lisa, We're glad to hear that you're okay following your accident and I'm glad that Drew was able to make your purchase pleasant. Our team works to accommodate all of our customers and make things as easy and stress free as possible. If you ever would need anything in the future, please do not hesitate to let any member of our team know. We're always happy to help! -Regards, Andy Carr, General Manager

August 20, 2017

"Thank You, Laurie! Fantastic Service!" Laurie was awesome. We were in a bit of a time crunch and she went above and beyond to help us. The facility was clean and everyone we encountered was More

by Raymond 5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Jaime Stack, Laurie Osborne
Aug 30, 2017 -

Jack Schmitt Ford responded

Raymond, You're absolutely welcome and let me take a moment to say Thank you for the kudos! Our team always works to understand the needs and preferences of our customers. Whether that be a monthly payment, trade value , or simply a time crunch we're working with you, for you. Don't forget to stop by anytime our sales department is open for your free car washes! -Regards, Andy Carr, General Manager

August 19, 2017

Excellent service in every way. Nick helped us in our purchase in every way. Nick is an excellent salesperson. Ben was also very helpful. Every step of the process was professiona More

by Jackie Whitehead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Nick Karateew
Aug 30, 2017 -

Jack Schmitt Ford responded

Congratulations on your New F-150 Jackie! I'm glad to hear that Nick was helpful in every way and our team did a great job. Please do not hesitate to let us know if there is anything else we can assist you with, and stop by anytime for your free truck washes! -Regards, Andy Carr, General Manager

August 19, 2017

Thanks, Drew! My wife and I had been to another area dealership and left there with a very bad taste in our mouths. We stopped by Jack Schmitt on a whim on the way More

by Rebecca D Bunte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Frueh, Ben Firnkes
Aug 30, 2017 -

Jack Schmitt Ford responded

Let us start off by saying Thank You for giving us a shot on a whim to earn your business and allowing us to show you our very different business model. Our team does not believe in pressure tactics of any kind and we certainly pride ourselves on standing out from other dealerships. Drew and our staff are always happy to listen to, work for, and help out our customers. We're so glad to hear that we've created another happy customer and we look forward to continuing to help in any way we can. -Regards, Andy Carr, General Manager

August 18, 2017

THE DEAL OF A LIFETIME Jack Schmitt Ford has lenders that will truly give you a second chance...I never expected to walk away with a brand new 2017 Ford Escape... More

by Elated!!!sherrylw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, John Reilly
Aug 30, 2017 -

Jack Schmitt Ford responded

Sherry, Congratulations on your new Escape!! I'm so glad to hear that my team was able to get you a great vehicle AND the deal of a lifetime! I'm sure you'll enjoy your Escape for years to come and we look forward to providing you with great lasting customer service in the future! -Regards, Andy Carr, General Manager

August 17, 2017

Jim Smith rocks This is the second car I've purchased from Jim Smith at Jack Schmitt Ford and both times were stress free. Jim is a very helpful and personable sales More

by Mroszell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Gary Thaller, Ben Firnkes
Aug 30, 2017 -

Jack Schmitt Ford responded

Mroszell, Jim Smith does rock! Thank you for taking the time to share your second experience with our sales department and, namely, Jim Smith. Our team works to create a stress free environment for everyone and I'm glad that was consistent during your visits. Our team looks forward to the opportunity to earn your business again in the future. -Regards, Andy Carr, General Manager

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