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Jack Schmitt Ford

Collinsville, IL

4.6
570 Reviews
Welcome to Jack Schmitt Ford of Collinsville! Located in Collinsville, IL, Jack Schmitt Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Jack Schmitt Ford Lincoln a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-410-7445 for your No-Obligation Internet Price Quote from our Internet Department.
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1820 Vandalia St

Collinsville, IL

62234

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Showing 570 reviews

July 20, 2017

It was much more than I've experienced before. John was amazing. He was very polite, and answered every question we had. We never had to wait long through out any of the steps. He even texted me on More

by Mergurr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Stack
Jul 20, 2017 -

Jack Schmitt Ford responded

Mergurr, Congratulations on your new Focus!! I'm so glad to hear that John Reilly was great to work with and we are always happy to go above and beyond for our customers. Our dealership prides itself on creating a one of a kind experience for each customer to ensure we make the process as easy and stress-free as possible. Please do not hesitate to contact us with any questions, and don't forget about your free car washes! -Regards, Andy Carr, General Manager

July 20, 2017

No More Mini-Van! I purchased a 2017 Ford Explorer for my wife to replace our aging minivan. I could not have been more pleased with our experience, especially with our More

by THE JayBird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Smith, Jaime Stack
Jul 20, 2017 -

Jack Schmitt Ford responded

THE JayBird, Congratulations on your Explorer! I"m glad to hear that you and your wife have had continued great experiences with Jim Smith and the rest of our team. We continually work to provide our customers with great service that goes well beyond the point of sale and know that our continuing relationship is crucial. We will absolutely keep you posted when the Bronco comes out and don't forget to swing by in the meantime for your car washes. -Regards, Andy Carr, General Manger

July 19, 2017

Great first time buying First time buying a car. Nick Karateew was great; very helpful, very knowlegeable, and very easy to work with. Got a great deal on a great car. Wonder More

by stlbrown6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Firnkes
Jul 19, 2017 -

Jack Schmitt Ford responded

stlbrown6, Congratulations on your first car purchase! I'm so glad to hear that my team was able to show you just how easy and stress-free buying a car can be. We absolutely look forward to continuing to provide you great service and would be happy to help when you're ready for your next purchase. If you ever have any questions please feel free to contact any of us and we'll be happy to help. Don't forget to swing by any time the sales team is here for your free car washes as well! -Regards, Andy Carr, General Manager

July 18, 2017

Great buying experience! John was very friendly. John was more than willing to answer any questions. John made the buying experience persononable. I'd recommend going through More

by LinnyD1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2017 -

Jack Schmitt Ford responded

LinnyD1987, Congratulations on your new vehicle! I'm glad to hear that John was friendly and good to work with. I'm sure you'll love your new vehicle for many years to come and don't forget to stop by any time for your free car washes for life. We look forward to the opportunity to earn your business again through continued excellent service. -Regards, Andy Carr, General Manager

July 18, 2017

Pleasure Nick was wonderful, very informative and helpful without being pushy. We had no intention of buying for several months but Nick showed us exactly wha More

by audymindy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Firnkes
Jul 19, 2017 -

Jack Schmitt Ford responded

audymindy, Thank you for taking some time to share your experience with Nick! Our team is always happy to help out in any capacity we can. We don't believe in the need to push someone towards a sale or ignore them if they're not ready to purchase. We're simply here to show customers that some dealerships truly can create a great lasting experience no matter if they're looking for Service, Sales, or just here to ask questions and browse. My team and I look forward to the opportunity to earn your business in the future! -Regards, Andy Carr, General Manager

July 18, 2017

Fantastic Help! Even though my fiancé and I weren't ready to purchase, Nick gave us great information and was a lot of help! Thank you, Nick! More

by Tiffany Laramee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2017 -

Jack Schmitt Ford responded

Tiffany, Thank you so much for taking a few moments to share your experience! We absolutely understand that sometimes customers are not ready to make a purchase and just look to gather information. Our team is always happy to help out in any way that we can and we surely look forward to the opportunity to earn your business when you and your fiance are ready for a vehicle. -Regards, Andy Carr, General Manager

July 16, 2017

Outstanding customers ervice I've now purchased two cars from Jack Schmitt Ford Lincoln and will definitely be looking their way when I go to purchase another car. The customer s More

by djbstl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2017 -

Jack Schmitt Ford responded

djbstl, Congrats on your mustang purchase! I absolutely appreciate the kind words regarding your experiences with our dealership. We constantly work hard to maintain our customer service because that's what keeps people like you coming back. I'm happy to hear that Nick was a pleasure to work with and we always aim to create an outstanding dealership experiences with every visit. Don't forget to stop by anytime for your free car washes and we look forward to continuing to earn your business in the future! -Regards, Andy Carr, General Manager

July 16, 2017

Awesome Experience Wonderful buying experience with Travis! He was super professional but at the same time very personable. Jamie, the finance person was extremely frien More

by Yumi Hohm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Travis Bricker
Jul 17, 2017 -

Jack Schmitt Ford responded

Yumi, Congrats on your new vehicle! I always like hearing that my team has helped create a wonderful buying experience for you. Our team works hard to make every visit to the dealership as painless as possible and I'm happy that you had a great experience with us. I hope that you enjoy your new vehicle and please do not hesitate to let us know if there is anything we can do for you in the future. -Regards, Andy Carr, General Manager

July 14, 2017

Fixed right the 1st time I called Mike Paule to set up an appointment to fix a problem. Got the car in quickly, it was fixed and I was on my way. Fixed the 1st time and I ap More

by Doug T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Paule
Jul 17, 2017 -

Jack Schmitt Ford responded

Doug, Thank you for taking a few moments to speak on your service experience. Our team in service always works to get our customers concerns handled quickly and fixed right the first time, as it should be. I'm glad to hear Mike was able to take your vehicle in quickly and get everything taken care of. If you ever need anything in the future please do not hesitate to let us know, we're always happy to help! -Regards, Andy Carr, General Manager

July 13, 2017

Relaxing, Fun Place to buy a car! Laurie was an amazing person to help me purchase my first car! From the moment I first called to check out the car I knew she was different from all t More

by Taylor Lavalle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Jul 17, 2017 -

Jack Schmitt Ford responded

Taylor, Congratulations on your first vehicle purchase! I'm so glad that my team was able to show you how easy and stress free a vehicle purchase can be. Laurie and our team pride themselves and being knowledgeable about our products without creating pressure or being pushy. I'm so glad to hear that Laurie was awesome to work with and we certainly look forward to earning your business again through continued great service. Don't forget about your free car washes for life! -Regards, Andy Carr, General Manager

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