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Jack Schmitt Ford

Collinsville, IL

4.6
569 Reviews
Welcome to Jack Schmitt Ford of Collinsville! Located in Collinsville, IL, Jack Schmitt Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Jack Schmitt Ford Lincoln a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-410-7445 for your No-Obligation Internet Price Quote from our Internet Department.
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1820 Vandalia St

Collinsville, IL

62234

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Showing 569 reviews

July 12, 2017

Simple, Fast, No Fuss I picked out the truck I was interested in. Went over to the office work out the deal. I made a few concessions, they made a few too. It was such a More

by John Kinder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wheeler
Jul 17, 2017 -

Jack Schmitt Ford responded

Dear John, I'm glad to hear you had a good experience with us! Chris and the rest of our team always work to provide great customer service and I'm glad to hear that you had the type of experience we strive for. Purchasing a vehicle can be a challenge when it comes to learning the new technology so we're always happy to spend time teaching our customers how to get the most out of their vehicle. If you would ever have any questions or need anything please do not hesitate to give any team member a call. We're always happy to help out! -Regards, Andy Carr, General Manager

July 11, 2017

Fast and Easy John Reilly was really good. Easy to work with and very professional. He went out of his was to take of me. I was shoppiing for my 79 year old mother. More

by Momscar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2017 -

Jack Schmitt Ford responded

Dear Momscar, Congrats on finding a great and reliable car for your mom! I'm glad to hear that John Reilly was easy to work with and provided a good car buying experience. We absolutely appreciate any recommendations and look forward to continuing to provide great customer service! Don't forget to stop by anytime our Sales Department is open for your free car washes for life -Regards, Andy Carr, General Manager

July 08, 2017

Pleasantly surprized! My experience was exactly as you would want from buying a car. I asked for a certain car and got the EXACT car I asked for. The experience led me to b More

by Tim Sweet
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Firnkes, Laurie Osborne
July 08, 2017

Helpful & Accommodating Nick Karateew helped me find the right vehicle. He went the extra mile to help me get a hitch put on. He also took time to explain how the features o More

by Cathy
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2017 -

Jack Schmitt Ford responded

Cathy, Congrats on your new car! Nick and our team are always happy to go the extra mile for our customers. Purchasing a new vehicle can come with a bit of a learning curve on the technology so I'm glad to hear that Nick took his time with you to go over all of the great features and tech. Don't forget to stop by any time our Sales department is open for your free car washes for life! -Regards, Andy Carr, General Manager

July 07, 2017

Awesome! From the beginning everyone was patient and not pushy at all. Found us the perfect car at a great price ! They work as a team! More

by KK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Bohles, Ben Firnkes, Laurie Osborne
Jul 11, 2017 -

Jack Schmitt Ford responded

KK, Thank you for taking a moment to speak on your experience here at Jack Schmitt Ford Lincoln. I'm glad to hear that our team was courteous and you never felt pushed or pressure. Our team strives to make sure all of our customers feel at ease and taken care of while at the dealership. If you would ever need anything in the future please do not hesitate to let us know. We're always happy to help! -Regards, Andy Carr, General Manager

July 07, 2017

Our daughter's first car! We wanted our daughter's first car to be reliable, with good mileage, but more importantly, safe. The 2016 Nissan Versa Note exceeded our expectation More

by Ric S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Karateew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Firnkes, Jaime Stack
Jul 11, 2017 -

Jack Schmitt Ford responded

Ric S. Congratulations to you and your daughter on her new car! Nick and the rest of our team pride ourselves on the exceptional customer service we work to provide each day for our customers. Sometimes it can be challenging to find everything you're looking for, but I'm glad that Nick was able to find the best fit for you. We try to make sure every customer has an exceptional experience with our dealership and it sounds like you are no exception to that! I hope that you and your daughter enjoy her car for years to come and don't forget to swing by anytime for those free car washes! -Regards, Andy Carr, General Manager

July 06, 2017

Very friendly and helpful at every step of the way Great staff that is very knowledgeable in their trade. Not pushy or overbearing like some dealers and salesmen at other shops. Great selection of More

by Dave M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Chris Wheeler
Jul 11, 2017 -

Jack Schmitt Ford responded

Dave, Thanks for the feedback! We pride ourselves on creating a great experience with every visit to the dealership. We understand that customer service is highly important and I'm glad that you didn't feel pressured stressed when working with Chris and Jaime. We work hard each day to make sure our customers have an outstanding experience and I'm glad that your visit was no exception. Don't forget to stop by anytime for your free car washes for life! -Regards, Andy Carr, General Manager

July 05, 2017

Long time owner This visit was caused by a broken side mirror. The Parts Dept. was quick, friendly and walked me through the ordering as well as interfacing with the More

by Mark4park
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Warnecke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2017 -

Jack Schmitt Ford responded

Mark4park, Thank you for taking some time to speak about your experience with our Service and Parts departments. We most often get reviews for Sales so it's nice to have customers who speak about our other departments. I'm glad to hear that our Parts department was able to get your mirror in quickly and Brad helped you get scheduled before your trip. Great customer service extends far beyond our sales department and I'm glad that Service and Parts was no exception. If you ever do need anything please let us know; we're always happy to help! -Regards, Andy Carr, General Manager

July 03, 2017

just the best Laurie Hinton and the staff are just the best, absolutely wonderful. They go out of there way for their customers, they explain everything that they a More

by Katn64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Jul 10, 2017 -

Jack Schmitt Ford responded

Katn64, Thank you for speaking about your car buying experience! I'm glad to hear that Laurie and our staff was able to make your visit to the dealership enjoyable and stress free! Transparency and honesty are two things that we refuse to overlook with customers. Through honest talks and thorough explanations we work to make sure our customers understand the process and never feel confused or uncertain about their purchase. I'm sure that you'll be enjoying your new vehicle for many years to come and don't forget to stop by for your free car washes! -Regards, Andy Carr, General Manager

July 03, 2017

New car purchase I had never been to this dealership befor. They treat you like family.There where some imperfections on my new car. Chris went out of his way to get t More

by Arbrne 81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Geoff Valdejo, Chris Wheeler
Jul 10, 2017 -

Jack Schmitt Ford responded

Arbrne 81, Congrats on your new vehicle! Our team here at Jack Schmitt Ford Lincoln knows that customer service is a major driving factor and we always work to meet that expectation! Chris and our team are happy to do what it takes to make sure that you have a great experience and know that you're getting a great deal as well. We absolutely appreciate recommendations and look forward to giving your friends and family the same exceptional service when they visit us as well. If you do ever have questions, please do not hesitate to let us know. -Regards, Andy Carr, General Manager

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