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Jack Schmitt Ford

Collinsville, IL

4.6
569 Reviews
Welcome to Jack Schmitt Ford of Collinsville! Located in Collinsville, IL, Jack Schmitt Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Jack Schmitt Ford Lincoln a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-410-7445 for your No-Obligation Internet Price Quote from our Internet Department.
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1820 Vandalia St

Collinsville, IL

62234

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Showing 569 reviews

May 20, 2017

Third time purchaser from Jack Schmitt Ford John Reilly was very knowledgeable and helpful in finding just the right vehicle for our special needs. We keep finding more to be happy about with ou More

by NanDel7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Firnkes
Jun 19, 2017 -

Jack Schmitt Ford responded

NanDel7, Wow, thank you so much for your praise! The Escape is a great choice and we're sure that you'll continue to find lots to love in it. John Reilly and the rest of the team here are always happy to go over the exciting new features of your vehicle and sometimes there can be lots to learn! I love to hear feedback from returning customers because they truly are a testament to the continuing experience we work to provide each day. If you would ever need anything or have questions, please just let us know. We're always happy to help! -Regards, Andy Carr, General Manager.

May 19, 2017

Always a good experience! Second time purchasing a vehicle from Laurie and the experience is always pleasant! Both Laurie and the dealership go above basic customer service to More

by droidking1991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Osborne
Jun 19, 2017 -

Jack Schmitt Ford responded

droidking1991, I'm glad to hear that you've had another great experience with Laurie and our team here at Jack Schmitt Ford. I like hearing back from returning customers because it provides some additional insight to our commitment to customer service even after you've purchased and taken your vehicle home. Laurie and the rest of the team always strive to provide a great customer experience while getting you the vehicle you want and getting you a deal on it too! Don't forget to come by with your new vehicle and get it shined up with our free car washes for life! -Regards, Andy Carr, General Manager.

May 03, 2017

Working with John Reilly I recently purchased a new explorer from this dealership. It was great working with salesman John Reilly. We was honest and never pushed towards a v More

by Barry Macias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2017 -

Jack Schmitt Ford responded

Barry Macias, Thanks so much for the opportunity to earn your business and for choosing Jack Schmitt Ford Lincoln. We are so proud to have John on our team and we thank you for coming here to work with him. You are going to love your new Explorer! If I may ever personally be of assistance to you, please feel free to contact my office. -Andy Carr, General Manager

May 02, 2017

Excellent! Thanks to John Reilly salesperson for all help he provided. He answered every question we had via e-mail about various cars we were interested in. More

by coleydog1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Stack
May 11, 2017 -

Jack Schmitt Ford responded

coleydog1, Wow! We really appreciate you taking the time to say such positive things about our team. We realize our customers have a lot of choices and we thank you for choosing Jack Schmitt Ford Lincoln! I am also pleased to hear that your experience online was pleasant and helpful prior to your visit. We have really been working to improve our level of responsiveness in that space and John does a great job. If I may ever be of assistance to you personally, please feel free to contact my office! -Andy Carr, General Manager

May 02, 2017

Great teamwork! Travis was a pleasure to work with. We were in and out with our new vehicle in two hours! That's a record! Jamie was also great and really knew her st More

by Corredato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Travis Bricker
May 11, 2017 -

Jack Schmitt Ford responded

Corredato, That is an awesome truck! We are so pleased to read about your experience here and thankful for the opportunity to earn your business at Jack Schmitt Ford Lincoln. We have worked hard to eliminate a lot of the "pain points" of the car buying experience, including speeding up the time involved for customers who know what they are after. I am glad we were able to make your experience here a pleasant one. If ever myself or any member of my team may be of future assistance, please reach out! -Andy Carr, General Manager

May 01, 2017

Great! I would like to say thank you to Travis Bricker sales person for helping us and being very knowledgeable about the 2017 Ford Explorer we purchased. He More

by blmr29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Travis Bricker
May 11, 2017 -

Jack Schmitt Ford responded

blmr29, It was so nice to have met you and have you here as a guest at our dealership. I know you will absolutely love owning that Explorer! Thanks for the opportunity and for the kind words about our company and our staff. If I may ever personally be of assistance to you in any way please feel free to contact my office! Congratulations! -Andy Carr, General Manager

May 01, 2017

TOO MANY PHONE CALLS !!!! 33 in 13 days!!!!! I i understand that sales people are supposed to make calls but that was excessive! Also received calls from secretary finance and was also texted. Tr More

by Love my Taurus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Osborne
May 11, 2017 -

Jack Schmitt Ford responded

Love my Taurus, First of all thank you for sharing candid feedback about our process for phone calls and handling internet requests. In our industry there is intense pressure to make sure we deliver the information that customers request and to verify that they got it. The number one complaint we actually receive is that we did not follow up with the customer soon enough or often enough, that we did not provide pricing, that we did not show an interest in selling them a vehicle. We are working hard to find a balance, but when we are up against SPAM, non returned calls, etc. it can be challenging to figure out who still needs more info and who does not. It is certainly not our intent to pressure anyone or annoy them as we know that isn't a way to earn anyones business. We are happy to hear that you love the vehicle and that you are happy with Laurie and John. We will take your feedback to heart and look at ways we can perhaps "tone it down" a little bit. -Andy Carr, General Manager

April 27, 2017

quick and easy, no sweat! i dealt with a salesman by the name of John Reilly when i bought my 2013 Civic Si. He was very kind through out the entire buying process and made me More

by burntorangejuice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2017 -

Jack Schmitt Ford responded

burntorangejuice, We are very pleased to read your comments about your experience here with John Reilly. John has been a great addition to our team. That Civic SI is a sweet car! We always try to price our vehicles under current market value so that we can make sure our clients get the most for their used car dollar. We are fortunate to have a team that enjoys helping people and making what is typically a dreaded experience into something people can enjoy. If I may ever personally be of assistance to you, please contact my office! -Andy Carr, General Manager

April 26, 2017

3rd card bought at Jack Schmitt Travis, Thank you so much for all of your help. I would have you on my sales team any day. You explained everything very clearly. You took the tim More

by Brenda K Turner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Travis Bricker
May 11, 2017 -

Jack Schmitt Ford responded

Brenda K Turner, We really appreciate the kind words- about Travis, about our sales team, and about our dealership. We are excited to have Travis on our team making the experience fun and pleasant for our customers every day. He does a great job and Jaime? Jaime is both speedy and organized at finalizing our paperwork and taking care of the customer. We appreciate your business and don't forget about the free car washes! -Andy Carr, General Manager

April 23, 2017

Very good experience overall. Very helpful staff. Good experience overall. Glad we stopped in and was able to complete the deal. I want to thank everyone who helped me get into my More

by Kobermark2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Travis Bricker
May 11, 2017 -

Jack Schmitt Ford responded

Kobermark2, We hope by now that you are enjoying your new Ford Escape. What a beautiful car! Thanks for the opportunity to earn your business and for the kind review on Travis and Jaime. If I may ever be of assistance to you please feel free to contact my office! -Andy Carr, General Manager

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