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Jack Schmitt Ford

Collinsville, IL

4.5
568 Reviews
Welcome to Jack Schmitt Ford of Collinsville! Located in Collinsville, IL, Jack Schmitt Ford Lincoln is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Jack Schmitt Ford Lincoln a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-410-7445 for your No-Obligation Internet Price Quote from our Internet Department.
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1820 Vandalia St

Collinsville, IL

62234

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Showing 568 reviews

February 23, 2017

I was well taken care of by Travis and Ben. He for me into a car I can afford in no time!! My granddaughter was surprised and so happy to have a brand new car!! More

by DIANE Tawil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Travis Bricker
Jun 20, 2017 -

Jack Schmitt Ford responded

Diane, Congrats on the purchase, I hope your granddaughter loves her new car! We always work to make the process of finding and purchasing a car as hassle free as possible. If you or your grand daughter have any questions or need anything in the future, please do not hesitate to give us a call or stop by. We're always happy to help! -Regards, Andy Carr, General Manager

February 20, 2017

Very low offer on trade in. The staff was super friendly but unwilling to negotiate any on the trade value they offered on my truck. They claimed that since they were offering m More

by Shopper221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Smith
Apr 01, 2017 -

Jack Schmitt Ford responded

Hello Shopper 221. We appreciate the feedback. Our business is changing. When we research, survey, ask our customers what they like and dislike about car buying our customers always tell us that they hate the "back and forth" that goes on at the dealership. A little secret about us- WE DON'T LIKE IT EITHER! So over the last couple of years we have sought to eliminate pain points in the car buying process and make it easier. The reaction has mostly been favorable- we are selling and servicing more cars than ever, but there are still some who like to negotiate. The truth is that what matters the most when trading is the trade difference. It's true, if we offer a rock bottom price on our vehicle as we did here for you, we can't over allow or inflate trade numbers above what the market dictates we should pay. We feel that a real number for ours and a real number for yours is the best, most transparent, most fair way to conduct business and we are confident that our clients will not find a lower trade difference at any other Ford dealership. This is also why we offer a $1,000 best deal guarantee. It can be confusing, and it does not always seem familiar compared to the way you may have bought cars or traded for them in the past, but the truth is if someone gave you more for your trade- you probably paid too much for their vehicle.

February 16, 2017

Quick and easy! We went in, found a vehicle and bought it. No hassle, and no beating around the bush. Laurie was very nice and engaging us through the whole experienc More

by Hailey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ben finkes (finance), Laurie Osborne
Jun 20, 2017 -

Jack Schmitt Ford responded

Congrats on the new Sierra Hailey! We look to provide the best dealership experience to every customer, every time. I'm glad to hear that Laurie was able to make your purchase enjoyable and we look forward to continuing to earn your business in the future. Don't forget to stop in for a free car wash anytime we're open! -Regards, Andy Carr, General Manager

February 15, 2017

Great customer service Chris was great to work with and very patient!! When I first arrived, I had time to look at the cars on my own without feeling overwhelmed. Once I fou More

by Laurenhasse88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Chris Wheeler
Jun 20, 2017 -

Jack Schmitt Ford responded

Lauren, Congratulations on your purchase! Our team here at Jack Schmitt Ford Lincoln knows that customer service is the most important aspect of our industry, and that's why we work to meet each customer's needs. We believe that transparency is key to the car purchasing process and are always happy to explain anything the customer may inquire about. I'm glad to hear that Chris was such a joy to work with and if you ever have any questions about your vehicle, please do not hesitate to call Chris or any of our team members. -Regards, Andy Carr, General Manager

February 11, 2017

Great service! We had an awesome experience at Jack Schmitt! Travis was great! He answered all of our questions, was very personable, and was not pushy at all. We we More

by Akstreet09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Travis Bricker
May 11, 2017 -

Jack Schmitt Ford responded

Akstreet09, Thank you so much for the kind words about Travis, Ben and our team. You will absolutely love that new Escape and we love when we can actually help someone get a newer, nicer vehicle and lower their payment! If I may ever personally be of assistance to you please feel free to reach out! -Andy Carr, General Manager

February 08, 2017

Wonderful Transaction! Everyone at the dealership was extremely helpful in getting my deal done. I would like to give kudos to Laurie Hinton. Not only was she incredibly fri More

by Dredi'smom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Firnkes, Laurie Osborne
Feb 08, 2017 -

Jack Schmitt Ford responded

Dredi'smom, We are so pleased to hear your review of Laurie and our team. We are also very happy that we could make your experience here a positive one! We appreciate the opportunity to earn your trust and your business and we hope to be your "car people" for many years to come. If ever Laurie, myself or anyone on my team may be of assistance to you please give us a call! -Andy Carr, General Manager

February 01, 2017

Great Deals and Excellent Customer Service at Jack Schmitt Thanks to Laurie Hinton (Internet Sales/Sales Professional), I was able to get a great deal on a new Ford Mustang. She was very helpful, professional More

by Ford Mustang GT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Stack, Laurie Osborne, Chris Wheeler
Feb 06, 2017 -

Jack Schmitt Ford responded

Ford Mustang GT, What an awesome vehicle you got there! We really appreciate you giving us the opportunity to earn your business on the vehicle and the fact that we know you drove right past our competitor in order to do so. Our job just begins when you take delivery of your new vehicle. We are committed to providing you with the very highest levels of service when your vehicle needs it. If ever myself or Laurie can ever be of assistance to you, please contact us here at the dealership. Thanks again for choosing Jack Schmitt Ford Lincoln and congrats to you on the new Mustang! -Andy Carr, General Manager

January 28, 2017

2nd Car Purchase from Jack Schmitt Ford This is the second purchase i have made from this dealership and both times i was extremely satisfied. The dealership worked with us to find the exact More

by cnewgent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Smith
Feb 06, 2017 -

Jack Schmitt Ford responded

cnewgent, Thanks so much for the kind words and for doing business with the team here at Jack Schmitt Ford Lincoln. We are very proud to have Jim Smith serving our clients and we know he and the team will take great care of you. We are also pleased that you found our new approach to vehicle pricing to be fair and up front. This is car buying the way we intended it! If I may ever personally be of assistance, please feel free to contact my office. -Andy Carr, General Manager

January 26, 2017

Laurie Hinton and Jaime are awesome!!! The service here is amazing. Laurie listened to my needs and she found a car that met them all and then some. Jaime made several promises to my parent More

by taembry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Laurie Osborne
Feb 06, 2017 -

Jack Schmitt Ford responded

taembry, We are so pleased to read about your experience. We are very proud to have professionals like Jaime and Laurie on our team making sure that our clients get the best vehicles and the best deals. It means a lot to us that your parents think enough of us to make the trip from Chicago. Please have them reach out to us and we will make sure to make it worth the trip for them! Thanks so much for your business and for the kind words! -Andy Carr, General Manager

January 15, 2017

My car purchase My experience with this company was very pleasant, I had a very good experience with Laurie Hinton very friendly and made my experience seamless and f More

by Wayne M. Key
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Stack, Laurie Osborne
Feb 07, 2017 -

Jack Schmitt Ford responded

Wayne M. Key, Thank you so much for taking the time to write a kind review. We are pleased to hear that your experience was a good one. We are so proud to have team members like Laurie representing the dealership and we are always here to take care of you no matter what your vehicle needs become in the future. If there is ever anything that myself or my team here at Jack Schmitt Ford Lincoln can do to assist, please feel free to contact us. Thanks again for choosing Jack Schmitt Ford Lincoln! -Andy Carr, General Manager

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