Jack Schmitt Ford Lincoln - Service Center

Currently have a vehicle in the shop. I have questions about the invoice. I have spoke to the service writer, Jennifer, over the phone twice. Both times she sent me to the VM of the servi I have questions about the invoice. I have spoke to the service writer, Jennifer, over the phone twice. Both times she sent me to the VM of the service manager, Brad. No return call. Then I called Brad directly and left 2 VMs over a week's time. No return call. Horrible service...won't do business with them again. More

They seem to lose interest in customer satisfaction if it actually requires a little time or attention. Had a problem with an aftermarket part on a truck purchased here and they told me they could get me th actually requires a little time or attention. Had a problem with an aftermarket part on a truck purchased here and they told me they could get me the part I needed to fix my truck. They replaced my mirror with one they said had all of the cameras and sensors to enable the cross traffic and blindspot safety features on my truck. The mirror they sold me had none of those and now my dash lights up with the systems that don't work and their only answer is that they told me " all sales are final" and " it may not have all the features of your present mirror " , both of those statements are complete fabrications. They acted like they were my last hope and that I was desperate for any part. Both are incorrect. I went there first because I mistakenly thought they were Ford professionals and would be best suited to get the replacement part I needed, my mistake. All they had to tell me is that they couldn't handle it and I would have easily gone elsewhere. I looked myself online and found a more appropriate mirror in literally 5 minutes. Their parts department was a severe disappointment and their management even more so. After several voice-mails and two handwritten notes the general manager never had the decency to even return a call to have any kind of discussion. His opinion seems to be " you wasted $1200 on useless mirrors because of us but oh well " More

I made a annual check on my car and they do not make a good job, after a few days after I start to have problem with the battery I call them for explain the problem but they do not help me , no support , good job, after a few days after I start to have problem with the battery I call them for explain the problem but they do not help me , no support , no good customer service , I don’t think I will come back in this place anymore. More

NICE PEOPLE TO WORK WITH; DEALERSHIP IS CLEAN AND EFFICIENT. I FEEL CONFIDENT WHEN I HAVE MY CAR SERVICED HERE EFFICIENT. I FEEL CONFIDENT WHEN I HAVE MY CAR SERVICED HERE More

I had an appointment set for 8:00am. I requested a couple of recall fixes and an oil change. One recall was a programming change, the other recall was for a heat shield bracket. I also a I requested a couple of recall fixes and an oil change. One recall was a programming change, the other recall was for a heat shield bracket. I also asked for three tie-down cleats to be installed in the truck’s box link. Over eight (8) hours later, I got a call it was done. Except for the box-link cleats. 8 hours for a programming fix, a heat shield check, and an oil change. That seems to me to be a REALLY long time especially given the fact I scheduled the service nearly two weeks in advance. I am very fortunate I have had the option of not having to wait in the waiting room while the work was done. More

The Ford dealership in Collinsville, IL is always so pleasant to work with. They accommodate to fit your schedule and always call before performing a service that may be needed. They always take care of pleasant to work with. They accommodate to fit your schedule and always call before performing a service that may be needed. They always take care of me. More

Great service. Get you in and out quickly. Repaired my van and gave me a recommendation to change my brakes. Great advice. Get you in and out quickly. Repaired my van and gave me a recommendation to change my brakes. Great advice. More

My experience has always been honest and straightforward. Work is done in a timely manner. Service has always been extremely helpful Work is done in a timely manner. Service has always been extremely helpful More

I have been going here for years. I am pleased the way they always take care of me. I am pleased the way they always take care of me. More