Jack Schmitt Ford Lincoln - Service Center

Jen in the service dept. Excellent to work with!! She got everything all set up for my repairs. everything all set up for my repairs. More

Yesterday, I had service on my 2020 Explorer plus a small leak issue. I delt with Dan Nunn and it was a good experience. When I explained issue, his experience was obvious’ he thought he knew what and where leak issue. I delt with Dan Nunn and it was a good experience. When I explained issue, his experience was obvious’ he thought he knew what and where was causing the small leak. I believe all is well. Thanks to.Dan and the service technicians. More

All I can speak about here is the service department and the lack of quality technicians. With my experience all they employ are glorified parts changers.My experience was with my 2018 F350 that had a leak the lack of quality technicians. With my experience all they employ are glorified parts changers.My experience was with my 2018 F350 that had a leak of some sort. Turns out after a FOUR HUNDRED DOLLAR HOSE (list price, that was not covered under any type of warranty), that it was actually the neck of the coolant reservoir where the hose attatched. Apparently this new type of hose technology cannot be inspected (according to the service writer) with the internal o rings. So the TECHNICIAN, if you will, changed the hose. I get home and I still have the leak, so I take the truck back (more time and travel) with another appointment to find out that it was the neck of the coolant reservoir which is where the 400 dollar hose attaches, was covered by the warranty. Being that these parts are so expensive, I would think that a TECHNICIAN would check the entire joint before making a determination on the issue, along with checking his/her work, but I guess when it is on someone else's money it doesn't matter! This service department is only looking out for their bottom line and not there to better SERVE you. After all was said and done this repair cost me an additional TWO hundred plus dollars that I really didn't need to spend. That's a lot of money to someone on disability. More

We always get good service at Jack Schmidt . Have bought We always get good service at Jack Schmidt . Have bought several cars from salesman , Ed. Just got oil change yesterday and Michael Paule Was ad We always get good service at Jack Schmidt . Have bought several cars from salesman , Ed. Just got oil change yesterday and Michael Paule Was advisor and everything was great, as usual ! More

Had my first service department visit yesterday. Dan Nunn was my Service contact. Got right in at appointment time, the wait was as expected. I was very Happy with all aspects of the visit. was my Service contact. Got right in at appointment time, the wait was as expected. I was very Happy with all aspects of the visit. More

I have worked with jen in the service department before and also this week. She has been incredible to work with. They found additional issues besides the sound I was hearing and took care of it all. They and also this week. She has been incredible to work with. They found additional issues besides the sound I was hearing and took care of it all. They kept me informed on what was going on n when to expect my vehicle back. Always nice n easy to work with. Jen deserves a raise in my book. More

Oil change ripoff The mechanics who usually work on our cars were on vacation, and I needed an oil change. I had received a sale flier for an oil change from Jack Schm The mechanics who usually work on our cars were on vacation, and I needed an oil change. I had received a sale flier for an oil change from Jack Schmitt Ford, so I thought I would give them a try. I made and appointment and dropped off my car. They later called me and told me they could not change my oil because the oil plug had been replaced too tightly and if they messed it up removing it I would need to replace my oil pan at a cost of around $900. I picked up my vehicle and waited for my trusted mechanics to return from vacation. After they changed my oil, my husband told them what Jack Schmitt said about the plug being in too tight. They said it was not in too tight, that Jack Schmitt was just trying to make more money. More