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Jack Schmitt Ford Lincoln - Service Center
Collinsville, IL
117 Reviews
117 Reviews of Jack Schmitt Ford Lincoln - Service Center
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July 09, 2016
Help with SYNC After having trouble reactivating my Sync service on line, I stopped at this dealer. A gentleman named Drew Frueh took care of the situation quickly After having trouble reactivating my Sync service on line, I stopped at this dealer. A gentleman named Drew Frueh took care of the situation quickly and in a very calm, kind manner. I am a senior and so appreciate his help. More
by dovel
Employees Worked With
Drew Frueh
June 10, 2016
$700 IN DAMAGE ON PAINT JOB! MUSTANG! TOTAL DENIAL SO FAR! TOTAL DENIAL THAT ANY DAMAGE OCCURED. DROPPED IT OFF FRONT PILLARS MATCHED. PICKED UP, ONE PILLAR STRIPPED GLOSS COAT AND DAMAGED DOWN TO THE PRIMER. TOTAL DENIAL THAT ANY DAMAGE OCCURED. DROPPED IT OFF FRONT PILLARS MATCHED. PICKED UP, ONE PILLAR STRIPPED GLOSS COAT AND DAMAGED DOWN TO THE PRIMER. More
by SO DISAPPOINTED
October 16, 2015
Not as nice as when buying vehicle On time for appointment and was told approximately 2 hours to complete a single recall update and software update. Was actually 3 plus hours. After On time for appointment and was told approximately 2 hours to complete a single recall update and software update. Was actually 3 plus hours. After that work was completed, clock was not reset to correct time. Men's restroom towel dispenser not working, but no one seemed to care. Water bottles offered in lounge refrigerator, but was actually empty. Offered ride in 5 minutes to place to get breakfast, but had to re-ask and was actually about 20 minutes. WIFI did not work while I was there. Sitting in lounge for over an hour past the 2 hour promise, my observation is that little urgency is shown with regard to customer compared to when I bought vehicle from Jack Schmitt. Although these service items were being completed at Ford's expense, I would like to feel like someone is actually concerned about keeping me informed about progress and that did not happen. None of these More
by dearthc
Employees Worked With
Don Wilhold
May 12, 2015
Great Service on every visit! I have always received great service from Don Wilhold as my service advisor. He makes me feel comfortable and I trust the services he recommends for m I have always received great service from Don Wilhold as my service advisor. He makes me feel comfortable and I trust the services he recommends for my vehicle. He is very approachable, fair, and willing to go above and beyond for his customers. Because of his impeccable service I recommend others to get there car serviced at Jack Schmitt Ford. More
by ajmoney5
Employees Worked With
Don Wilhold
April 30, 2015
Excellent Service I would like to take a minute and thank Don Wilhold, and the entire service department at Jack Schmitt Ford. The service department does a great job o I would like to take a minute and thank Don Wilhold, and the entire service department at Jack Schmitt Ford. The service department does a great job of getting our cars in for service on short notice. I would recommend this dealership to anyone. More
by TPD
Employees Worked With
Don Wilhold
March 02, 2015
Basic Service Don Wilhold is the best! He is so nice and friendly to the customers. He ensures he is doing his best to make the customer feel appreciated. Don is th Don Wilhold is the best! He is so nice and friendly to the customers. He ensures he is doing his best to make the customer feel appreciated. Don is the reason I keep coming back! More
by dustin8201
Employees Worked With
Don Wilhold
November 11, 2014
Service is what sets them apart Every major dealership sells cars for about the same price. They all offer the same incentives. The different is the people. I have never had a bad e Every major dealership sells cars for about the same price. They all offer the same incentives. The different is the people. I have never had a bad experience at Jack Schmitt Ford. My salesperson, Emily Evano helped me through every step of the sales process and 7 months later is still there for me to assist in any service I need. She (and Jack Schmitt)is a godsend in an all too often shady world of car dealers. More
by Trmarler
Employees Worked With
Emily Evano
