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Jack Schmitt Ford Lincoln - Service Center
Collinsville, IL
117 Reviews
117 Reviews of Jack Schmitt Ford Lincoln - Service Center
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December 30, 2021
Prompt and cheerful service.Kept me informed on anything Prompt and cheerful service. Kept me informed on anything that changed from when I turned the vehicle over to the service department. Prompt and cheerful service. Kept me informed on anything that changed from when I turned the vehicle over to the service department. More
by elaruesr
Verified CustomerEmployees Worked With
December 29, 2021
Pleasant experience always, courteous staff, speedy service and smiles from everyone! Thanks Schmitt for superior service. service and smiles from everyone! Thanks Schmitt for superior service. More
by JMILLER58
December 24, 2021
I have done business with Jack Schmitt Ford for over 25 years, and I’ve been satisfied 99% of the time. The sales and service department care about their customers. years, and I’ve been satisfied 99% of the time. The sales and service department care about their customers. More
by THEVZ
December 24, 2021
Always great customer service from this dealership. That’s why I keep going back. Cheers That’s why I keep going back. Cheers More
by COLBYKEENER8877
December 23, 2021
Everything went well , very helpful. Dan helped with the recall on my truck he was very helpful. All the staff was very polite. recall on my truck he was very helpful. All the staff was very polite. More
by DOTY.RB
Employees Worked With
Other Employees :
Mary at the pay window was very helpful. Also the guys in the parts department very polite.
December 23, 2021
Waited 2 weeks for an appointment for an oil change and vibration in rear tire. Asked them if they could check the balance of the tires to verify during the rotation and oil change. I was told no problem. vibration in rear tire. Asked them if they could check the balance of the tires to verify during the rotation and oil change. I was told no problem. Appointment day was at 1pm on Dec 20th. Upon arrival I was told they were backed up and it would be at least 2 hours for the oil change and to check the vibration due to having to drive it and diagnose the vibration problem. I agreed to wait. After an hour I was told they still had not started. I asked for a loaner to run to the bank since it was going to be a longer wait time. I was told they didn't have one. I asked if I could reschedual due to other appointments that day. Was told it would be another 2 weeks for an appointment. When I went to get the truck I was told they could change the oil now and for me to drive it after the rotation to verify the vibration. No balance would be performed at this appointment. $63 oil change and rotation. I have brought my business to Jack Schmitt for 22 years and I am very disappointed after a 2 hour oil change and refused to check the balance of my tires that I purchased at this dealership. I will be looking for a new dealership and shop. More
by MRSELLER
Employees Worked With
Jennifer McCullough
December 23, 2021
No problems at allDan nunn in service was very No problems at all Dan nunn in service was very helpful Will use as my dealer from now on No problems at all Dan nunn in service was very helpful Will use as my dealer from now on More
by REDDOG62259
