Jack Volkswagen of Saco

Easy to work with, and Scott worked hard to get me where I needed to be. All interaction with employees was excellent. Will definitely be back for my next vehicle. I needed to be. All interaction with employees was excellent. Will definitely be back for my next vehicle. More

Rich was great to deal with over the phone. Which made my decision of driving the 2 hours from New Hampshire easy. Bonnie's no hassle, no pressure sales tactics is the model all car salesman should use. decision of driving the 2 hours from New Hampshire easy. Bonnie's no hassle, no pressure sales tactics is the model all car salesman should use. More

Joe Frechette is excellent. He listened, answered our many questions, guided us through the purchase process. He checked on us a week later to see how we were doing with the car, were we satisfied with many questions, guided us through the purchase process. He checked on us a week later to see how we were doing with the car, were we satisfied with the vehicle, did we have any questions about it. He also asked if there was anything Prime VW could do to improve the overall experience. Very Good Customer Service. More

I have purchased many new and used cars over the year. This time I purchased a used Volkswagen convertible for a fun car and this had to be one of the best car purchasing experiences I've had in years. This time I purchased a used Volkswagen convertible for a fun car and this had to be one of the best car purchasing experiences I've had in years. More

To Whom This May Concern: This is my 6th vehicle To Whom This May Concern: This is my 6th vehicle purchase. I am not sure who will read this but I would like everyone to know that this has been, To Whom This May Concern: This is my 6th vehicle purchase. I am not sure who will read this but I would like everyone to know that this has been, by far, the BEST experience that I have ever had!!! I was driving by the dealership and noticed a vehicle that was of interest. I turned around and drove into the parking lot. I drove around and was checking out different vehicles. I felt no pressure while "browzing". I was not approached, I was noticed, and given my space. When I was done looking around, I entered the building and began my inquiries. I was directed to Bonnie. She was absolutely FABULOUS!!! She asked the right questions, answered all of my questions, and the best part about my experience is that she was extremely down to earth, and NORMAL-she didn't apprach and interact with me like the stereotypical "SALESPERSON". She went with me for the test drive and explained the car to me in an informal way...YES, I may have scared her to death while on the highway, checking speed, braking mechanism, and the like...SORRY BONNIE!! When we returned we discussed the logistics of a potential purchase. She was matter of fact, not pushy, and treated me like a person. She was real. She did her job effeciently and when I decided to make the purchase, I was really pressed for time. She accomodated my needs and worked with a sense of urgancy! From the moment I crossed onto the Prime property to the moment I departed with my purchase, I had a wonderfule experience. I will go back for my next purchase, and I strongly recommend this dealership to EVERYONE! Thank you Bonnie for making this a GREAT experience for me! You are great at what you do! Don't change a thing! Sincerely, Heather-A very happy customer!! More

We went to the dealership to check out the Jetta Sportwagon TDI. Joe was there and cheerfully showed us the different options and packages. We test drove a standard and an automatic. Decided on the Sportwagon TDI. Joe was there and cheerfully showed us the different options and packages. We test drove a standard and an automatic. Decided on the auto trans. With the service department closed, Joe and his boss prepped the car and programed the radio presets for us. We drove our new car home that night with a "WE Owe" form, which was cheerfully honored on another day. I purchased a rear bumper protector, which they also installed at the same time. Great car buying experience and great service. When I arrived for my appointment, Joe met me at the door and walked me over and introduced me to Joel in the service department. Service after the sale, what a concept! As for the car, whats not to like? our best mileage so far was 44 mpg! Gotta love that. More

While in Chapter 13, Steve Wilson and Rich Dempsey worked with me for a month, doing everything possible to help me get into a new vehicle. I was treated with respect, professionalism, and kindness, never gi with me for a month, doing everything possible to help me get into a new vehicle. I was treated with respect, professionalism, and kindness, never giving up on me, always returning my calls promptly and checking in with me. Other dealers were not helpful nor returned calls. While Steve and Rich never gave up on me, my financial circumstances ended up changing for the better, and with help, I was finally able to get financed at an excellent rate. I could have purchased a different vehicle or gone to any other dealership. Without hesitation I purchased my 2011 Routan minivan at Prime V.W. Thank you, Steve and Rich for treating me so well and not giving up on me. Melissa More

Positive experience. Returned calls in a timely manner. Met the price we were looking for. We were introduced to the service department and were told that the department is very highly rated, that is so i Met the price we were looking for. We were introduced to the service department and were told that the department is very highly rated, that is so important to us. Would come back again and recommend to our friends and family. More

I had a great experience with Prime Volkswagen. I called in advance to set up an appointment, and I spoke with a guy named Kyle and he was very pleasant, he got my information and told me that he would call in advance to set up an appointment, and I spoke with a guy named Kyle and he was very pleasant, he got my information and told me that he would call me if the car I was interested in had been sold that way I wouldn't drive all the way from New Hampshire for no reason. When I got there they were attentive and right to the point. They pulled the car up and I went for a test drive, and at no point during the drive did I feel pressured or like she was xxxxxxxxxxxx me to make a sale. When we got down to paperwork they got right to it and explained everything very well, and while the loan application went through they kept things light and fun throughout the dealership; they never once made me feel like I was out of place or a waste of their time. Mary was very personable and I felt like I was dealing with a real person instead of a typical car dealer. They informed me of all the options for keeping my car protected, GAP insurance, and all the other details. Overall I had an excellent experience- the BEST experience I've had while searching for a car, and I would definitely recommend them to others! More

I contacted several dealerships in search of the new Jetta I wanted. Prime was the only one that could produce the vehicle I wanted and at a price that I felt was very fair. The sales staff were a ple Jetta I wanted. Prime was the only one that could produce the vehicle I wanted and at a price that I felt was very fair. The sales staff were a pleasure to work with and didn't try to push me in any direction. They listened to my requirements and found the right vehicle without any drama or pressure. I would gladly deal with Mike, Joe, and Steven again. More