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Jackie Cooper Imports - Service Center

Tulsa, OK

4.2
452 Reviews

452 Reviews of Jackie Cooper Imports - Service Center

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April 11, 2018

Amazing and personable I love my Infiniti and the service I receive when I go to the dealer. I also appreciate how quickly I am taken care of as time is important. More

by CNANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank and the tire lady.
Apr 11, 2018 -

Jackie Cooper Imports responded

We are happy to hear that we were able to meet your expectations and that Frank provides you with excellent service. Thank you for your feedback! Mark Lorentz, Service Director, 918-249-9494, mlorentz@jcitulsa.com

April 11, 2018

Truly exceptional Always friendly and professional. Keeps me updated on my Service. Shuttle is really helpful and the drivers are always friendly. Would recommend Ja More

by Patriciajackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Fry
Apr 13, 2018 -

Jackie Cooper Imports responded

Patricia, we are happy to hear that we were able to meet your expectations and that Terry and the drivers provided you with excellent service. Thank you for your feedback! Tim Hensley, General Manager, 918-249-9393, thensley@jcitulsa.com

April 10, 2018

Great service , personable, re assuring, best price for the work. We will continue to be a loyal Mercedes customer as long as it is fair and reasonable t More

by joez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Mike Kayser
Apr 11, 2018 -

Jackie Cooper Imports responded

Joe, thank you for the feedback on our service department. We look forward to seeing you again. Mark Lorentz, Service Director, 918-249-9494, mlorentz@jcitulsa.com

April 09, 2018

Excellent Jackie Cooper has always serviced our cars. Excellent customer service, especially Michael President! He helped us with an issue in a prompt and court More

by MNEAL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael President
Apr 09, 2018 -

Jackie Cooper Imports responded

We are happy to hear that we were able to meet your expectations and that Michael provided you with excellent service. Thank you for your feedback! Steve Lujan, General Manager, 918-249-9393, slujan@jcitulsa.com

April 09, 2018

Outstanding Courteous staff responsive to our needs. Connie thourougly reviewed our needed service to the vehicle, answered our questions and made suggestions as More

by Jb615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie Harrill
Apr 09, 2018 -

Jackie Cooper Imports responded

Thank you for the feedback. We are happy to hear that Connie always provides you with great service. Mark Lorentz, Service Director 918-249-9494 mlorentz@jcitulsa.com

April 09, 2018

Car service I just do not agree to the price they set for service of these cars . The dealership need to provide the correct price before the service starts . And More

by SRVIKINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Keeton
Apr 09, 2018 -

Jackie Cooper Imports responded

I am very sorry you did not receive the level of service we strive to deliver to each and every customer. I can be reached at 918-249-9393, or by email at mlorentz@jcitulsa.com, if you would like to speak with me in person. Mark Lorentz, General Manager

April 08, 2018

Care for the owner and car The service rep and the members of his staff are able to make things happen as needed. Thank you for a great experience and service. More

by RWSCHAFER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kayser
Apr 09, 2018 -

Jackie Cooper Imports responded

Thank you for your feedback! We look forward to seeing you again! Mark Lorentz, Service Director, 918-249-9494, mlorentz@jcitulsa.com

April 08, 2018

Knowledgeable and caring service reps Staff is great & seems to care. Hospitable environment if need to wait on your vehicle. I do question integrity of Infinity with known design flaws More

by ABEGNOCHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Fry
Apr 09, 2018 -

Jackie Cooper Imports responded

Thank you for your feedback. We are happy to hear that Terry continues to provide you with great service. Mark Lorentz, Service Director, 918-249-9494 mlorentz@jcitulsa.com

April 06, 2018

Always the best service I have been to several MB service center. Jackie cooper service advisors Mike kuster and john have your back. If they do know the answer they will cal More

by apmsllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kayser
Apr 06, 2018 -

Jackie Cooper Imports responded

We are happy to hear that we were able to meet your expectations and that Mike and John provided you with excellent service. Thank you for your feedback! Mark Lorentz, Service Director 918-249-9494 mlorentz@jcitulsa.com

April 06, 2018

Consistent, continued excellence Of all dealerships I’ve ever dealt with, the Jackie Cooper service department and customer service is far and above the best treatment i ever receive More

by thedavidhayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Taylor
Apr 06, 2018 -

Jackie Cooper Imports responded

Thank you David for your feed back! We are happy to hear that we continue to meet your expectations and that John provides you with such excellent service! Mark Lorentz, Service Director, 918-249-9494, mlorentz@jcitulsa.com

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