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Jackson Automotive

Macon, GA

4.8
579 Reviews

4775 Riverside Drive

Macon, GA

31210

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579 Reviews of Jackson Automotive

January 18, 2026

Subaru of Macon has always provided us with professional and courteous service. It is a good feeling when getting into our vehicle knowing that it has been checked out well and is in good operating order. More

by MMTURNER73
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 19, 2026 -

Jackson Automotive responded

Hi Turner! Thank you for putting your trust in us at Subaru of Macon! We are thrilled that your vehicle is in top shape and ready for any road ahead.

January 18, 2026

All top notch. They go the extra effort and are very courteous. Best Service Everytime. More

by catwalrath71
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 19, 2026 -

Jackson Automotive responded

Hi Walrath! Thank you for leaving us this five-star review and for your kind words about our service team at Subaru of Macon! We'll see you next time!

January 18, 2026

Matt remembered me, treated me with respect, took care of my needs promptly, explained what was done and the results of the process, and told me what to expect at my next scheduled appointment. More

by arnoldbe123
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 19, 2026 -

Jackson Automotive responded

Hi Arnold! We’re so happy to read this review! Thank you for choosing Subaru of Macon and for sharing your experience with Matt. See you next time!

January 18, 2026

Was texted that the service was warranted but after starting the service was told that it would not be warranted due to it being expired. I am glad that my husband had the money because I didn't get a More

by DENISE.CRAY
Recommend Dealer
No
Jan 20, 2026 -

Jackson Automotive responded

Denise, we sincerely apologize for any frustration or confusion caused by this experience and would like the opportunity to discuss it with you in greater detail. Would you kindly give us a call at a time that is best for you? We look forward to speaking with you. Best Regards, Subaru of Macon Team (478) 250-8310

January 18, 2026

Very good. except for 1st visit (when u charged me $40 for shop supplies to code a key -- which was insulting and straight up theft) More

by GL1
Recommend Dealer
Yes
Employees Worked With
Service staff
Jan 19, 2026 -

Jackson Automotive responded

Hi GL! Thank you for sharing your feedback. We apologize for any confusion regarding charges during your initial visit. We value your business and hope to provide you with a smoother experience in the future. Please reach out if you'd like to discuss this further. Safe travels from the Subaru of Macon team! Chris Duncan - General Manager - 478-477-4858

January 18, 2026

Good They was very professional like and kind. They told me step by step what they was doing. Which I like More

by BANN7258
Recommend Dealer
Yes
Jan 19, 2026 -

Jackson Automotive responded

Hi Bann! Thank you for sharing your excellent feedback about our professional and thorough team! We appreciate your business and hope to see you again at Subaru of Macon.

January 18, 2026

Leon was great. Awesome customer service. Leon was attentive and respectful. Leon has been the best customer service advisor I’ve ever experienced. Thank you Leon. More

by Mary B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leon, Dexter and the Friday Driver. I’m sorry I can’t remember his name. But drivers on Dexter’s day off.
Jan 19, 2026 -

Jackson Automotive responded

Hi Mary! Thank you for your awesome review! We are happy to hear that Leon provided you with attentive, respectful, and the best customer service you've ever experienced. Your feedback means the world to him and all of us at Subaru of Macon!

January 18, 2026

First time I told my SUV for repair, Radiator cap were left off, Oil changed I set almost 2 hours More

by Cecil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
Jan 29, 2026 -

Jackson Automotive responded

Cecil, We're sorry to see the low rating. We strive for a five-star experience for our customers and regret if that wasn't the case this time. Would you kindly give us a call at a time that is best for you? We look forward to speaking with you. Best Regards, Subaru of Macon Team (478) 250-8310

January 18, 2026

excellent service and ease of buying out lease. Kelly was exceptional. a pleasure with whom to work. More

by paschal
Recommend Dealer
Yes
Employees Worked With
kelly
Jan 18, 2026 -

Jackson Automotive responded

Hi Paschal! Thank you for leaving us this five-star review and kind words about our sales team at Subaru of Macon! We'll see you next time!

January 17, 2026

They were nice they explained everything to me about what they did and what vehicle needed it was a good day More

by ROBERTLATTIMORE8
Recommend Dealer
Yes
Employees Worked With
Idk but he was great ??
Jan 18, 2026 -

Jackson Automotive responded

Hi Robert! We're glad our team kept you informed and made your day a good one at Subaru of Macon. Thanks for sharing your feedback!

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