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Jackson Automotive

Macon, GA

4.8
579 Reviews

4775 Riverside Drive

Macon, GA

31210

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579 Reviews of Jackson Automotive

December 24, 2025

Though they can’t find out why my car keeps getting glitches in the electronic system, they’ve tried. Gave me a loaner over a weekend while they checked out all they could. Service manager Matt Kennedy More

by CAYD12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Kennedy
Dec 26, 2025 -

Jackson Automotive responded

Hi Cay! Thank you for sharing your feedback. We'll be sure to thank Matt for giving you such helpful assistance. If you need anything else, please do not hesitate to reach out. -Subaru of Macon

December 24, 2025

Great service! Cort always goes out of his way to make servicing my Volvo as easy as possible. Also- shuttle service is a great help. Thanks! More

by CHRISTYLORD870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cort
Dec 26, 2025 -

Jackson Automotive responded

Hi Christy! We're glad to hear that Cort and our shuttle service made your experience smooth and easy! Thank you for choosing Subaru of Macon and sharing your feedback!

December 24, 2025

I’ve been coming Jackson dealerships for a few years just got totally dissatisfied it took them 4hours & 45 minutes to do soil change More

by U.MARY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
Dec 26, 2025 -

Jackson Automotive responded

I am very sorry to hear that your recent service visit took longer than anticipated. We will use your feedback to improve our efficiency moving forward. Would you kindly give us a call at a time that is best for you? We look forward to speaking with you. Best Regards, Subaru of Macon Team (478) 250-8310

December 24, 2025

Service manager very polite but very busy and difficult to contact during our interaction. Overbooked I think. More

by SAMUELPJONES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth.
Dec 26, 2025 -

Jackson Automotive responded

Hi Samuel! Thank you for your patience and for bringing this to our attention. We'll work on improving our communication and staffing levels, and we hope to better assist you next time. We look forward to serving you again at Subaru of Macon!

December 24, 2025

Chad was really nice and listened to me. Dwayne was such a kind and smart person. He shuttled me. And Leon checked me out with great customer service. More

by wichellenorton
Recommend Dealer
Yes
Employees Worked With
Chad, Leon, and Dwayne
Dec 24, 2025 -

Jackson Automotive responded

Thank you for the fantastic review! We're delighted to hear that Chad, Dwayne, and Leon all provided excellent service. We look forward to seeing you again at Subaru of Macon! Safe travels!

December 24, 2025

Happy & Satisfied Very accommodating, friendly, timely, to get the service we needed in getting back home to attend a funeral. More

by VAROGERS13
Recommend Dealer
Yes
Employees Worked With
Beth Chambers & Rachel scheduled it
Dec 24, 2025 -

Jackson Automotive responded

We are very sorry for your loss. Thank you for sharing your kind review of our team. We are pleased to know we were able to help you promptly. Subaru of Macon Service Center is always here to help.

December 23, 2025

Straightforward and gave me good options. He was very thorough, service was quick. Will come again More

by sally.proffitt
Recommend Dealer
Yes
Employees Worked With
Brett
Dec 24, 2025 -

Jackson Automotive responded

Hi Sally! Thank you for leaving us this five-star review and for your kind words about our service team at Subaru of Macon! We'll see you next time!

December 23, 2025

I just feel like things should've been handled differently on a couple of repairs. Zero room for discussion on saving any money or discounts - just a flat rate take it or leave it. More

by Lovell.buddy
Recommend Dealer
No
Employees Worked With
Leon - just not happy the way things turned out on couple of repairs on the white Mercadees van..
Jan 29, 2026 -

Jackson Automotive responded

We appreciate your feedback and understand that you'd like more flexibility in our pricing discussions. It sounds like we missed the mark on providing options, which is something we aim to do better. Would you kindly give us a call at a time that is best for you? We look forward to speaking with you. Best Regards, Subaru of Macon Team (478) 250-8310

December 22, 2025

Miss Beth to me is one of the best workers that you guys have. She really cares about the customer she don’t care what type of religion or what type of race she treats everyone fair as she has a lovely cari More

by RAMEL
Recommend Dealer
Yes
Employees Worked With
Miss Beth
Dec 23, 2025 -

Jackson Automotive responded

Ramel, thank you for sharing your awesome feedback about Beth! We love to hear that she’s a caring professional here at Subaru of Macon. See you next time!

December 22, 2025

Very prompt service. They provided me with a car which made it very convenient for me to do the things I needed to do during my service. More

by jlb3232000
Recommend Dealer
Yes
Employees Worked With
Cort Suddeth
Dec 23, 2025 -

Jackson Automotive responded

Hi! We’re pleased to hear you appreciated our prompt service and loaner car at Subaru of Macon. Thank you for choosing and trusting us with your business! Safe travels ahead!

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