Jackson Kia

Customer and service centers are great! Quick and quality service! Always helpful and understanding of all needs and concerns. service! Always helpful and understanding of all needs and concerns. More

It's worth the extra miles to for me to go to Cocoa Kia for service. Greenway Kia in Orlando (where they are rude, don't acknowledge customers, and gave me the wrong part even with vin#) needs to train wi for service. Greenway Kia in Orlando (where they are rude, don't acknowledge customers, and gave me the wrong part even with vin#) needs to train with Cocoa Kia's staff to learn excellent customer service. I have taken my Sorento to Cocoa Kia 3 times in the last few months for oil change, etc. and worked with Trey Nelems, Rick Boyle, and Shawn Flanary. On all 3 occasions, I pulled into the service bay and was immediately greeted at my car. They asked if I would be waiting there and made sure that I knew where the hospitality area was. On my first visit, Trey escorted me to the hospitality area instead of pointing in the general direction. They all made sure I knew that I was welcome to the snacks and beverages, and periodically checked on me and gave me updates. I watched them do the same with other customers. On one visit, I ended up needing additional maintenance. Rick Boyle made sure I knew what my options were and showed me the brochure with the prices so I could make a good decision. Spending a boatload of money on vehicle maintenance is never any fun, but having excellent customer service throughout the process makes it a little easier to swallow. On my 85K visit Shawn Flanary showed me their scheduled maint. brochure so that I would have a good idea of the recommended maintenance & prices for the 90K visit. Then I could budget for it, and wouldn't feel like I was sidelined when I returned in a couple months. It is obvious that someone has trained Cocoa Kia staff to provide excellent customer service. They REALLY pay attention to details: they clean the car, make sure the paper mat is removed before you get into the car, escort you to your car to make sure all is well, and they had even put my seat back in place for me! My spouse and I don't even do that for each other! Kudos to Trey, Rick and Shawn, and Kudos to whoever is in charge of making sure staff provide phenomenal service! More

Great customer service ! Always pleasant and precise. Never a long wait and maintenance is Great! Never a long wait and maintenance is Great! More

Eveyone there was willing to go above and beyond to gey me into the vehicle i wanted. Thanks me into the vehicle i wanted. Thanks More

It was a very professional and quick service appointment- no complaints here! The waiting room was very clean and nice. no complaints here! The waiting room was very clean and nice. More

Took 1 1/2 hours for oil change and tire rotation, and they couldn’t do the 17 point inspection because their equipment wasn’t working. they couldn’t do the 17 point inspection because their equipment wasn’t working. More

Shawn was very helpful this morning. I showed up early for an appt so I wouldn’t miss the shuttle and be late for work. He helped make sure I was taken care of quickly and I made it to work with time to s for an appt so I wouldn’t miss the shuttle and be late for work. He helped make sure I was taken care of quickly and I made it to work with time to spare. More

The dealership and Chester were great to work with! Friendly, helpful and knowledgeable! I will come back for all my vehicle needs! Friendly, helpful and knowledgeable! I will come back for all my vehicle needs! More

The service department folks are knowledgeable and courteous. They made it quick and easy to get our 2013 Kia Soul back in top shape. courteous. They made it quick and easy to get our 2013 Kia Soul back in top shape. More