Jackson Kia

Odometer vs window sticker oil change I bought this car 3.5 weeks ago and the oil change sticker said the oil had just been changed. I went on a short trip and the next service light came I bought this car 3.5 weeks ago and the oil change sticker said the oil had just been changed. I went on a short trip and the next service light came on saying 800 mile to next service??????? I Calle the service department several times and no one picks up the phone so I left that question on Toms voicemail with a statement of a return call ASAP but 2 days later I receive a call from Jen wanting to schedule a service on my car???? WOW Some service (NOT). Then I call the general manager and what do you know the same voicemail that the service guy Tom had what a joke. In my opinion service after the sale is a NON factor. More

I bought a car sight unseen I had my heart set on a used yellow Kia Soul and couldn't find a good one in Illinois or close by. I did a nationwide search and found it at Smith Kia I had my heart set on a used yellow Kia Soul and couldn't find a good one in Illinois or close by. I did a nationwide search and found it at Smith Kia. I had no intention of flying/driving down to Florida nor had I ever bought a car without seeing it, test driving it etc. I was skeptical at first, especially given my recent experience with the Kia dealer in my area (but that's another story). This was my first used car and my first car purchase where I had not seen the car in person. I did my research and hired a third party to check out the car for me. Dan and his manager Ed were awesome in helping me through this, in what could have been a catastrophic event. I sent them my money and then it was anticipated that hurricane Dorian would hit Florida. Due to the hurricane, they could not ship the car because all of the cars had to be relocated inland. Needless to say, Dorian did not hit Florida and I got my beautiful car. Throughout the process, they both assured me that everything was going to be fine. Dan and Ed were great! I cannot recommend them enough - too bad all car salesmen are not like them. More

odomoter roll back based on the oil change sticker my next oil change is at 122,700 but i just bought the car with 73, 000 miles on the speedometer. so it looks like thi based on the oil change sticker my next oil change is at 122,700 but i just bought the car with 73, 000 miles on the speedometer. so it looks like this car i bought was rolled back to get a higher sale price! now i checked the law and that happens to be ilegal. so now if I am not compensated big time i will be contacting law enforcement. More

100,000 mile service Finally broke 100K on my Niro FE in 13 months since new. Leslie and Devin have always taken great care on my Niro's scheduled maintenance needs. It ha Finally broke 100K on my Niro FE in 13 months since new. Leslie and Devin have always taken great care on my Niro's scheduled maintenance needs. It hasn't needed anything else. Excellent service and a great team. I look forward to my monthly visits. Devin has been very patient about answering my tech questions about my first hybrid and Leslie has always been very clear on the work performed. No surprises. More

Great Service!!! Always great friendly service! They were quick and efficient when I was having my oil changed, they apologized they couldn't look up a part due to th Always great friendly service! They were quick and efficient when I was having my oil changed, they apologized they couldn't look up a part due to their computers being down. While we were waiting the Sales Manager and the salesman I'd bought my car from Freddy, stopped by to ask if we were doing OK. I will recommend everyone I know to their and I will purchase from them again. More

It Was a Long Day My daughter's car was totaled in an accident so we needed to find her a "new" car. The sales manager, Blake, was very personable and helpful. The sale My daughter's car was totaled in an accident so we needed to find her a "new" car. The sales manager, Blake, was very personable and helpful. The salesman appeared to be new and really wasn't at his best. He spent more time at the "tower" then being available to answer questions. My daughter had to hunt the salesman down a couple of times to get information. We ended up with a decent deal on a new car, but was there for almost 7 hours to complete the deal. Part of that time was our having to switch cars in order to get the deal we needed. However, a long wait to get to the finance guy. I would return to purchase another car IF I could work with Blake. Overall, my daughter is happy so I am pleased as well. Bob More

Great Job!! Because everyone did a good job and I was very satisfied!!! )( U were the only Dealer That Had the Kia Telluride) I Love The Car ) Very Happy With it Because everyone did a good job and I was very satisfied!!! )( U were the only Dealer That Had the Kia Telluride) I Love The Car ) Very Happy With it so far More

Direct leadership Daniel Figueroa and Gary Armstrong were very polite, knowledgeable, and quickly directed. I was always quite happy to be with a lovely group of profes Daniel Figueroa and Gary Armstrong were very polite, knowledgeable, and quickly directed. I was always quite happy to be with a lovely group of professionals. More

Tire repair and/ or possible replacement Very Fast, very efficient, very pleasant and always willing to help ! Short wait time with plenty of attention. Available coffee, water and snacks a Very Fast, very efficient, very pleasant and always willing to help ! Short wait time with plenty of attention. Available coffee, water and snacks as always. More

It was one of my best dealer experience buying a new car. They were honest, pleasant and made car buying a pleasure. I had a nice test drive and was not rushed to buy. I finally bought a Soul S on my 3rd visi They were honest, pleasant and made car buying a pleasure. I had a nice test drive and was not rushed to buy. I finally bought a Soul S on my 3rd visit. Love the car. More