Jackson Kia

Awesome My husband is in a wheelchair and Milton, our service rep went more then the extra mile to accomadate us, i.e. bringing paperwork to lounge, having c My husband is in a wheelchair and Milton, our service rep went more then the extra mile to accomadate us, i.e. bringing paperwork to lounge, having car positioned so we could access it easily and much more. He was so helpful, truly, we can't say enough. A class act. More

Oil change- tire rotation Nice and respectful service workers. My last service work they did not wash my car. This time they did that also. Thank you Smith Kia! Nice and respectful service workers. My last service work they did not wash my car. This time they did that also. Thank you Smith Kia! More

Over and above I had what I thought to be a small issue, the touch screen on the radio/media etc. unit had slipped down about about 1/2 ". ... everything worked fine I had what I thought to be a small issue, the touch screen on the radio/media etc. unit had slipped down about about 1/2 ". ... everything worked fine, just could see/feel top edge of touch screen. Thought they could just get in there and push it back up. But no, they had to order and replace the whole radio unit. ... Because of my work schedule it was difficult to find time to bring in my Kia, so Matthew in service dept, had me come by after work one day drop off my car, pick a loaner, return next day after work. All done...EZ...plus my car had been washed and detailed.... I hope service doesn't change when Smith Kia moves to new and bigger location. More

No Pressure Car Buying It was a pleasure dealing with Zach yesterday. Actually, all of the staff I met were very professional and cordial. I recommend Smith Kia wholehearte It was a pleasure dealing with Zach yesterday. Actually, all of the staff I met were very professional and cordial. I recommend Smith Kia wholeheartedly. More

Good Sale. Good service. I receive a call from Xayra as soon I filled an online application showing interest in a vehicle and promptly schedule an appointment. She was v I receive a call from Xayra as soon I filled an online application showing interest in a vehicle and promptly schedule an appointment. She was very cordial and make sure all was set for our visit. Also a sales man called Ed called me to confirm the date. As soon as I arrive with my family Daniel was there ready to help me and my wife and gave us a test drive on the vehicle Kia Soul and explained features of the car and answered all our questions. Daniel and his Sales supervisor work with us to get the best offer possible. They really work hard to get my business. Also the Manager who process the sale , tags and loan was diligent, very cordial and event got for us an even better rate at the end. I don't have their names unfortunately. But we are very grateful. More

Excellent I was informed on the morning of my appointment what was going to be done and given the opportunity to add any additional service. The service rep. wa I was informed on the morning of my appointment what was going to be done and given the opportunity to add any additional service. The service rep. was Kristi Black. She was very professional and explained everything that was going to be performed, She is definitely an asset to Smith Kia. More

Was reviewing and replacing a recall antenna. Very quick, friendly and well organized service by Kristie Black. She was very articulate and friendly and was very good at making certain all questi Very quick, friendly and well organized service by Kristie Black. She was very articulate and friendly and was very good at making certain all questions and concerns were answered. Very good employee. More

Like always the service was great. Had to have my a/c compressor replaced and had an extended warranty that the technician took care of for me and once again was very satisfied. Had to have my a/c compressor replaced and had an extended warranty that the technician took care of for me and once again was very satisfied. More

A little disappointed this time I was disappointed this service experience. They only had one person checking in cars/customers & it took approximately 45 minutes to drop off my car I was disappointed this service experience. They only had one person checking in cars/customers & it took approximately 45 minutes to drop off my car for an oil change. I was also disappointed that I didn't get my courtesy car wash! I asked about it & was assured it would be washed & it was not. The service person who checked me in was very helpful but I think they need additional people checking cars in!! More

Oil change Had an appt to get my oil changed. Took them over 2 hours. I was supposed to get my tires rotated, but glad they didn't. I was already late. They Had an appt to get my oil changed. Took them over 2 hours. I was supposed to get my tires rotated, but glad they didn't. I was already late. They said because they got busy. Didn't I have the appt? More