Jacky Jones Ford of Sweetwater - Service Center

"TOP NOTCH TEAM" I traveled from Central Virginia to purchase a jewel of a used 2007 Sport Trac. I dealt with server people to make this deal happen. Each and every pe I traveled from Central Virginia to purchase a jewel of a used 2007 Sport Trac. I dealt with server people to make this deal happen. Each and every person I had contact with was professional and was on top of the facts surrounding this purchase. I feel the whole team at Jacky Jones Ford cared about me and wanted me to have a great buying experience. I would defiantly purchase another vehicle from Jacky Jones Ford. More

First Service Mike, my service writer was extremly good. This was my first service which was to be free. A little push back when I wanted tires rotated as well as Mike, my service writer was extremly good. This was my first service which was to be free. A little push back when I wanted tires rotated as well as synthetic oil. However this was agreed to with Mike's help. The new Toyota I traded in came with 2 years of free service.......so there you go. Overall pleased. Walt did an execellent job as salesman as Mike also did with service. More

Excellent service My Fusion had a tricky problem that was difficult to diagnose at first. I worked with Brad who gave me 2 beautiful vehicles to drive while repairs wer My Fusion had a tricky problem that was difficult to diagnose at first. I worked with Brad who gave me 2 beautiful vehicles to drive while repairs were being done. He could not have been nicer!! All the staff (especially Lisha) were friendly and helpful. More

Sales and service Lori Boles is the most honest and helpful sales person I have ever dealt with in my 50 years of buying vehicles. She is most helpful after the sale wh Lori Boles is the most honest and helpful sales person I have ever dealt with in my 50 years of buying vehicles. She is most helpful after the sale when it comes to service issues. Jackie Jones is the best Ford dealership I have dealt with as well. Top notch sales and service More

I took my vehicle in to be DIAGNOSED for an intermittant electrical problem that occurred after my had driven through a deep puddle . The service department cleared the computer codes, went for a joyride an electrical problem that occurred after my had driven through a deep puddle . The service department cleared the computer codes, went for a joyride and damaged the transmission. I refused to pay for the damage they caused and had to have my vehicle towed from their premises as it was undriveable. The wrecker operater who retreived my vehicle said their attitudes were less than professional to put it politely. I guess all ethics are forgotten when you were working on a commission. More