Jacky Jones Sales & Service

Routine Oil Change Very good detail to items other than oil change. Only problem that I had this time is that the service technician went to lunch and no one else told Very good detail to items other than oil change. Only problem that I had this time is that the service technician went to lunch and no one else told me that my care was ready till after he came back. I was there for over 2 hrs for a regular oil change. More

Excellent Purchase Experience at Jacky Jones Lincoln I have purchased a lot of vehicles in my life. The sales manager JT, as well as Asst Manager, Jeremiah, and rep Jessica all did a great job in helpin I have purchased a lot of vehicles in my life. The sales manager JT, as well as Asst Manager, Jeremiah, and rep Jessica all did a great job in helping me purchase a 2019 Lincoln Navigator Reserve. JT not only gave me a loaner Navigator to drive for a few days to insure I liked it before I purchased one, but he also located the exact one I wanted out of state and had it at their dealership in 3 days. In addition, they gave me excellent trade in values on 2 of my vehicles. I would highly recommend them to anyone looking for a new or used vehicle! More

Best buying experience ever I am a retired Ford Motor Company employee of 30 years. I have driven a lot of demos & I purchased a lot of Ford-Lincoln products. Thie buying experie I am a retired Ford Motor Company employee of 30 years. I have driven a lot of demos & I purchased a lot of Ford-Lincoln products. Thie buying experience of my beautiful MKC was the best I have EVER had. I'm so impressed with the management, sales force & DMV Dept. I received my transferred tag paperwork in record time! I'm sure I will feel equally as well with the parts & service departments when I need them. This was a frustration-free buying experience! Thank you to everyone.. More

Fast,easy and stress free car buying. I got a truecar quote and received an e-mail from Jeremiah the sales manager to test drive the car. I was in and out in less than two hours in my new I got a truecar quote and received an e-mail from Jeremiah the sales manager to test drive the car. I was in and out in less than two hours in my new Lincoln MKX. The trade-in value I received for my vehicle was more than fair. More

Go here! Professionalism from the first interaction. I didn’t feel taken for a ride or like I had to haggle. The car is amazing and I’m so happy I went here. I Professionalism from the first interaction. I didn’t feel taken for a ride or like I had to haggle. The car is amazing and I’m so happy I went here. I will go again. More

Satisfaction My rating is based on the satisfaction of the quality of service I get from the work done on my 2015 MKX and the service I get as a customer. I drive My rating is based on the satisfaction of the quality of service I get from the work done on my 2015 MKX and the service I get as a customer. I drive 30 miles to Gainesville to service my vehicle at Jackey Jones because I know I can depend on its Service Department. More

Service upselling out of control I purchased 4 Navigators from this dealership over the past 16 years, and have been happy with sales and service for most of the time, untill recently I purchased 4 Navigators from this dealership over the past 16 years, and have been happy with sales and service for most of the time, untill recently where service department upselling got out of control... they plain lied on a paid diagnostic: told me parts were broken while they were clearly not. Got my car repaired at different shop for $700 instead of $4600 and will likely never visit Jacky Jones Lincoln Mercury in Gainesville again, because the trust is broken, and they have their own interest above that of their customers. More

Unbelieveable This is how car buying used to be. You dealt with your sales person, negotiated with him everything. He sat in the car with you for hours to help pr This is how car buying used to be. You dealt with your sales person, negotiated with him everything. He sat in the car with you for hours to help program your rafio stations and hands free calling everything. From the time I walked in, I wasn’t a customer but a neighbor. More

Excellent service, in and out in 2 hours. Great team at Jacky Jones Lincoln Mercury. We bought a used Ford Transit Wagon XLT 350 from them. No old school, high pressure tactics; they're all Great team at Jacky Jones Lincoln Mercury. We bought a used Ford Transit Wagon XLT 350 from them. No old school, high pressure tactics; they're all very friendly, customer oriented, and easy to deal with. More

Excellent experience in purchasing our car. I would highly r I would highly recommend this dealership to others. Jeremiah Wright was friendly, helpful, and very knowledgeable about the vehicle. No high pressure I would highly recommend this dealership to others. Jeremiah Wright was friendly, helpful, and very knowledgeable about the vehicle. No high pressure tactics were used. We were very comfortable and relaxed throughout the entire process. Jeremiah, his assistant whose name escapes me, and Ross were very professional and courteous. More