Jacobs Motors

Jacobs Motors responded

Dear Lazaromorera, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that Geovanny quickly helped you find your perfect vehicle. Your satisfaction and your business mean a lot to us. Thank you for being an Off Lease Only customer and choosing Off Lease Only Bradenton as your used car destination. Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear Daveonmcneil, Thank you so much for taking the time to write a review and rate your experience with Jeremy at Off Lease Only Bradenton. We really appreciate the feedback. We hope you felt like part of the Off Lease Only Family during your first visit with us. Off Lease Only is proud to offer the most transparent used car buying experience with no hidden fees, no stress of haggling price. Thank you for joining our Off Lease Only family! On behalf of all your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Hi Elizabeth, Hearing that you had a 5-STAR experience with us is the best thing we could hope for! It is great to know that JW was helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for being an Off Lease Only customer and choosing Off Lease Only Bradenton as your used car destination. Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear richvannuccirich, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to friends as well. We love hearing from you and knowing that you enjoyed your car buying experience with Nick, Vinny Blake and David. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team - Al

Jacobs Motors responded

Dear Ladridoj, Thank you for taking the time to share your comments and feelings about your recent car purchase at Off Lease Only in Bradenton and recognize our valuable team members like Ben who go above and beyond to meet our clients’ needs. Thank you also for the 5-star review. We are glad that you enjoyed a smooth sales process, and that you received excellent service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear battyb517, Thank you so much for your positive comments about Jordan, Geovanny and Off Lease Only Bradenton! Your satisfaction and your business mean a lot to us. We are delighted that you received excellent professional service from our team. We hope you enjoy your new ride and we look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear Enrique, Thank you so much for taking the time to write a review and rate your experience with JW and the team at Off Lease Only Bradenton. We really appreciate the feedback. Your satisfaction and your business mean a lot to us. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. Off Lease Only strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. We have recently launched our new Off Lease Only Express. A fully online digital car buying and trading experience to save customers time in our busy dealerships. Visit our website at www.offleaseonly.com for more details. On behalf of the Off Lease Only Bradenton team, we thank you for your review. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you in the future. Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear Tm7ok-ded, We regret to hear that you are disappointed with your experience. Your concerns are very important to us, and we would like to address them with you personally. There is always an investigation into every matter we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you and address your concerns. In the event they are unable to reach you, please contact them at customerservice@offleaseonly.com. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton team. We rely heavily on your valuable feedback for quality control. “Structural Damage” can be a misleading term. These cars are announced as structural based on NAAA policy. Any unibody car that sustains damage greater than an eighth of an inch dent to a structural component is considered structural. Typically, when "structural damage" is reported by the seller, and the seller is the auction, (which you’ll see on the Carfax or Autocheck) it is a remark the auction refers to anytime they discover any type of damage on a vehicle, and they don't know the exact cause or extent of the damage. They report it as "structural damage" to cover all limits of their liability. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in any way possible. Respectfully, Your Customer Care Team Member - Sharon

chriskatz responded

Good dealership

Jacobs Motors responded

Dear chriskatz, Thank you so much for your positive comments about our staff and Off Lease Only Bradenton! Your satisfaction and your business mean a lot to us. We are delighted that you received excellent professional service from our team. We hope you enjoy your new ride and we look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear natjanewoo, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to friends as well. We love hearing from you and knowing that you enjoyed your car buying experience with Geovanny. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team - Al