Jacobs Motors

Jacobs Motors responded

Hi Bill, Thank you very much for your 5-star rating! We appreciate your time and the extra effort it takes to provide your feedback. We strive for 100% satisfaction, and it is great to see you had such a positive experience with our team at Off Lease Only Bradenton. Your satisfaction and your business mean a lot to us. Thank you for your business and for choosing Off Lease Only Bradenton as your used car destination! We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Customer Service Team: Al

Jacobs Motors responded

Dear candacecassenCandace2023, Thank you for taking the time to share your thoughts about your recent experience at our Bradenton location. We genuinely appreciate your feedback as it is of utmost importance in our reliance for quality control. We regret to hear that your experience with your first sales associate did not meet your expectations but are pleased to hear that Jake provided you with a knowledgeable and thorough presentation of the vehicle's features. Transparency and customer satisfaction are our top priorities, and we're delighted to know that Jake met your expectations in these aspects. We understand the importance of making an informed decision when purchasing a vehicle, and we're glad that Jake could provide you with the information you needed to feel confident in your choice. We understand your disappointment with the interest rates. Unfortunately, the Federal Funds Rate has increased four times in 2022 alone, with a total change from .75% to 3.25% on September 21, 2022. Rates are projected to continue to increase up to 5.6% in 2023. These rate increases have an immediate impact on auto loans. We are not the lender. We are powered by several of the nation’s strongest banks, and our finance team is committed to finding you the best rate and terms available. However, it is the lender who determines what the requirements will be for each loan, and what the rate and terms will be. Everyone’s circumstances are different, and the criteria for each loan can vary depending upon the circumstances. We take your concerns very seriously and would like to personally address them with you. A member of our Management Team will be reaching out to you to follow up with you and discuss any lingering issues of concern and determine what we can do to hopefully provide you with a better experience. In the event they are unable to reach you, please contact them, directly, at Bradentoncustomerservice@offleaseonly.com. We are committed to continuously improving our services and offerings, and your feedback helps us identify areas where we can enhance our customers' experiences. We're here to assist you in any way we can, and we hope to have the opportunity to serve you again in the future. Off Lease Only was created with a vision to change the car buying experience with you, the customer, in mind. Since 2004 that vision has seen phenomenal growth with over 350,000 loyal customers. We attribute this growth to two main ideals – saving customers thousands below retail on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. Our goal is to provide you with an outstanding 5-Star experience, and we are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling prices. We look forward to speaking with you and addressing your concerns while assisting you in any way we can. Respectfully, Your Customer Care Team Member - Sharon

Jacobs Motors responded

Dear victorgiles88, Hearing that you had a 5-STAR car buying experience is the best thing we could hope for! Your satisfaction and your business mean a lot to us. Thank you for choosing Off Lease Only Bradenton. Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Hi Mike, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to family and friends as well. We could not ask for nicer feedback and thank you for taking the time to share it! We rely heavily on your input. We love hearing from you and knowing that you enjoyed your experience with our team. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al

Nancy jaquiss responded

Nick was super helpful and helped us find exactly what we were looking for.

Jacobs Motors responded

Dear Nancy, Hearing that you had a 5-STAR experience with us is the best thing we could hope for! It is great to know that Nick was very helpful and provided great service. Your satisfaction and your business mean a lot to us. Thank you for being an Off Lease Only customer and choosing Off Lease Only Bradenton as your used car destination. Your Off Lease Only Customer Care Team – Al

arcasmartalucia responded

arcasm67@gmail.com

Jacobs Motors responded

Dear arcasmartalucia, We are so happy we could provide you with a positive car buying experience! We love hearing that you received amazing customer service from our team. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear makeajoyfulnote98, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to friends as well. We love hearing from you and knowing that you enjoyed your car buying experience with our team. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only Bradenton, we look forward to helping you in any way we can to enjoy your new ride! Your Off Lease Only Customer Care Team - Al

Jacobs Motors responded

Dear Mkc41184, Thank you so much for taking the time to write a review and rate your experience with our team at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a quick and painless sales process. Your satisfaction and your business mean a lot to us. Our founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best no haggle price with minimal stress. Thank you for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear Nasha, We just wanted to let you know how much you are appreciated, by Off Lease Only, for your awesome review. We realize the time and the effort required for such a thoughtful deed, and we certainly do not want you to think it went unnoticed. We are thrilled to hear that you enjoyed an awesome experience with Nick and Josh, and we hope you felt like part of the family during your visit. Thank you for your business and for choosing Off Lease Only Bradenton as your used car destination! Your Off Lease Only Customer Care Team – Al

Jacobs Motors responded

Dear eddieadams1616, We are delighted to hear that you enjoyed an awesome car buying experience with Nick. We hope that you felt part of the family while visiting our Bradenton location. We are so glad that you experienced our ‘no pressure’ sales process, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Your Off Lease Only Customer Care Team – Al